-
Available Subscriptions
-
Have you checked out Joe's Latest Blog?
-
By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
-
-
Similar Topics
-
By leonard simpson
Where is the best source for inspection forms. Looking for some thing I can download and customize.
-
By CAautogroup
Hello all,
We have finally taken the steps to offer commission to our employees. I would like to know how (if you do it at your shop) you go about doing so. Do you have a spread sheet/form that the employees turn in weekly for what they have sold? If you have a form/sheet do you mind sharing it?
Do you offer a percentage of certain jobs (at a certain amount) after the cost of parts and overhead?
We currently pay our technicians hourly and believe the incentives would boost business especially since it has been slow lately.
Thanks in advance for your thoughts.
Nick
CA Auto Group
-
By ATLAuto
Apologies if this has been covered already.
Is anyone using an online / electronic inspection form for vehicles? I would like to set something up with our techs via an iPad app of some sort, as our current system is not working well at the moment.
-
-
By CAautogroup
Hello all,
How many auto repair shops / quick lubes / etc follow up there repairs by filling out a Multi-Point Vehicle Inspection Form? I would like to introduce this concept to our facility in hopes of obtaining future jobs and to tell customers about any present or future problems.
If you currently use a form, did you design it yourself or purchase a generic form? Do you give a copy to the customer or just keep it for your records (carbon copy)?
I am not too sure about other shops, but I also feel it is somewhat of a liability if an item is overlooked or not properly examed and checked or marked off in acceptable condition. Do you ask the customer to sign off on the inspection form so they are in reciept of it?
Thanks in advance for your thoughts and opinions.
-
-
-
Our Sponsors
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now