TEXTING CUSTOMERS

[DUFRESNES]

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[DUFRESNES]

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[dfrisby]

I've been using "My Shop Manager" and it's been great for our business. It also has digital vehicle inspections that seem to work well. Also, with the slowdown from COVID 19 and me having to let my two employees take time off, I contacted them to suspend service for a month or two. They were quick to get back to me and allow us to keep service in order to contact customers and whatnot, but not charge me for this coming month. They are in the fight to help get through this crisis right along with the shops. I really appreciated that from them.

 

[JustTheBest]

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[BrandonNco]

Just be sure you are taking all the proper steps to make sure you are in compliance with the laws around texting your customers as it relates to “marketing”. 
 

[JimO]

I have sent out three mass text messages using BayMaster which is my shop management system. Worked great, targeted all my customers and kept them informed that I am open and willing to help. Definite positive results and the cost is negligible. I am in New Jersey and it seems everyone has a friend or relative that Covid has taken. For that reason I do not send a marketing message since I have no way of knowing what the recipient is going through during these difficult times. Instead I send out messages indicating that we are available to help our customers even for non-automotive needs.