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After a road testing for a customer's complaint of "Intermittent odd feeling when braking" we identified it as an intermittent false ABS stop. Not unusual for a late model GM truck. We identified the L/F wheel speed sensor dropping out at lower speeds and ordered a wheel speed sensor. I remembered that we had replaced the L/F hub/bearing about two years ago with a Moog hub/bearing assembly which concerned me. The new wheel speed sensor arrived in a tattered, taped up box and would not fit, the sensor tip was contacting the tone ring. The part was re-ordered in a different brand (OEM this round) and we were disappointed again, still improper fit. I then called Moog Tech Support and found out that if an ABS WSS fails on a Moog hub/bearing it can't be replaced. Moog uses a proprietary WSS and is unable to be sourced separate from the hub/bearing. I confirmed with tech support that this is the case for all Moog hub/bearings that include a WSS and NOT isolated to the vehicle that we were working on. To add to this issue I also found out that ALL Moog hub/bearings have proprietary wheel studs so if a stud strips or is damaged on a replacement Moog hub/bearing you have a major problem because the hub/bearing will need to be replaced, studs alone are NOT available. I tried to contact Timken and BCA to see if their hub/bearings are the same as Moog in regard to proprietary WSS's and wheel studs but neither answered my email request for assistance. All of this is news to me, maybe because we use quite a bit of OEM parts but I thought I should pass it on since it will make me think twice before ordering a Moog hub/bearing.   

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Just another reason to avoid these parts in my book, thanks for the heads up!

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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