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Vehicle pick up and drop off service

FROGFINDER

By FROGFINDER
in General Automotive Discussion

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JimO

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We have always offered rides and it has worked out very well. A major segment of our customer base comes from corporate offices that surround our location with the remaining smaller segment sourced from local residents. Providing rides minimizes anyone waiting for their vehicle which I prefer. I have nothing against customers waiting but we lack the space for an isolated waiting area so rides just works out better for everyone. We text every customer when their vehicle is completed and invariably they get a ride from a co-worker or family member to pick up their vehicle. When required we will also pick them up but it seems that if we keep them informed of completion in a timely manner they have adequate time to arrange their own transport back. We have some customers who require additional assistance which when needed we will pick-up the vehicle and delivery it on completion. Whether we are providing a ride to work, to home or complete pick up and delivery we limit our range to our local area and it has always been respected and appreciated by our customers.

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tomkatv10 Apprentice

tomkatv10

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We Uber them to and from. We have one loaner vehicle if necessary but with the high cost of insurance, we let Uber take all the liability. Customers honestly love it

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FROGFINDER Rising Star

FROGFINDER

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On 1/15/2020 at 4:47 PM, FROGFINDER said:

Anybody offering vehicle pick up and drop off service at customers home or workplace? How is it going? 

I am asking if  when a customer contacts your shop, Do you pick up the vehicle from the home or office and return the vehicle after being serviced without the customer having to come with the car?

 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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