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What's everyone using and what do you prefer in terms of online parts ordering? Are you using something integrated into your shop software or a standalone website from napa, o'rielly, advance, autozone, or other local or regional parts supplier? What do you like about it?

Using Napa Prolink and AdvancePro along with worldpac speedial

Posted

Integrated ordering within your POS is the way to go.   Check availability and pricing online.  Get online ordering rebates.  When we order online, my PO is automatically filled out for me, so that when I receive the parts, there's no additional typing to do.    If I have to pick up the phone to order, we have to manually type the description, part numbers, pricing, core, etc in.   Very error prone.    Frankly, I order less from WorldPac because of it's poor integration with my POS.   It takes longer to use WorldPac, so it is shunned.   Now, it is technically integrated, but it pops up their SpeedDial interface.   I make my selections and they are sent back to the POS, and ordered online from the POS, but this is clunky.  

Moral of the story:  Best Integration, with the parts that I NEED, gets the most business.   However, NEED trumps speed.   I rarely price-shop even though I can as I take a more relationship-based approach with my suppliers.

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Posted
On 9/17/2019 at 12:11 PM, bantar said:

Integrated ordering within your POS is the way to go.   Check availability and pricing online.  Get online ordering rebates.  When we order online, my PO is automatically filled out for me, so that when I receive the parts, there's no additional typing to do.    If I have to pick up the phone to order, we have to manually type the description, part numbers, pricing, core, etc in.   Very error prone.    Frankly, I order less from WorldPac because of it's poor integration with my POS.   It takes longer to use WorldPac, so it is shunned.   Now, it is technically integrated, but it pops up their SpeedDial interface.   I make my selections and they are sent back to the POS, and ordered online from the POS, but this is clunky.  

Moral of the story:  Best Integration, with the parts that I NEED, gets the most business.   However, NEED trumps speed.   I rarely price-shop even though I can as I take a more relationship-based approach with my suppliers.

What software are you using for invoicing where you have it integrated? 

  • 2 weeks later...
Posted

I use AllData Manage Elite local installation (NO cloud based anything) and it will integrate with two of the three major local parts sources I use (NEVER AutoZone) but recently it stopped allowing me to do electronic ordering.  I can look up parts, add to the invoice and check stock but it returns an error when I try to order.  However my main parts catalog is NAPA ProLink.  It is the hands down BEST online catalog and has been the benchmark for years.  I do have to manually transfer prices, part numbers and description but splitting the screen to have both Manage and ProLink side by side makes it just a minor inconvenience. 

Because there is nearly zero support or updates for disc based Manage Elite I am seriously looking into a different shop management program.  Only this time it will interface with ProLink. 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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