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BOYDS AUTO SERVICE
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BOYDS AUTO SERVICE

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Good evening, 

Is anyone using 1st mile merchant services for CC processing?  They are partners of Mitchell 1 and seem to offer great rates and options. They also provide customer financing. I’m considering switching from my current processor but would like to hear real world experience before hand. 

  • 8 months later...
Nicola Newbie

Nicola

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Posted

I have been using 1st Mile Merchant Partners for several years. Best rates I have seen so far. A few other processors have tried to beat it but in the end said they were not able to match out current rates. Integration into our shop management system is smooth and simple. I can refund right off of the customers invoice if there is a return.  The few times we needed support, someone picked up the phone pretty quick and were very helpful! No major complaints at all! 

The only things that I do not like:

1. How they handle private label credit cards.  We offer the Synchrony Car Care One for 0% interest financing but that has to be processed using a different gateway as they are unable to do those (unless you are one specific chain... cant remember which one though).

2. We can not save a customers credit card to their account inside of our shop management system or the Merchant Partners 1st Mile desktop software, it can only be done on the website which none of our service writers have access to. 

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