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Posted

Hello everyone 

 

I am looking to open up my new shop within 3 months and honestly feel a little in over my head, I’ve spent days reading on here and while it’s awesome I feel I need something more formal. The main 2 things I’ve found has been the RLO training course or the Ron Ipach fast lane training program. Has anyone one taken either of these courses or have a different one to recommend? 

  • 2 weeks later...
Posted

I suspect there is no less than 100 different automotive service coaching organizations in existence today. Only a handful are referenced in the following information. You will probably have more than one during your time in this industry. A good start to learn specific information would be any industry or trade groups in your area. This link may help with that:

https://www.automotivemanagementnetwork.com/automotive-service-association/

 

Below are a couple resources designed to help you make a good decision when it comes to hiring a "good fit", that may be helpful:

https://www.ratchetandwrench.com/articles/3211-coach

 

 

Posted

This is truly great advice!!! Thank You for sharing. We have wasted our free calls for far to long, which means we have wasted hundreds of training opportunities. We are introducing a new practice in our store where we will be using our free calls every month and encourging techs and service writers to use the paid service whenever they feel it prudent. $37 is incredibly cheap for technical assistance. 

Thank you for the insight.

This should be a post under it's own heading. 

Randy

 

  • 2 months later...
Posted

This is still great advice. I am not planning on telling my techs that we have discovered that we get zero free calls a month. 

Can you tell me what program you are affiliated with that gets you 2 free calls and $37 after that. We are at 155 a month, no free calls and 39 per call. 

Thank You

Randy

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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