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Have you ever searched various services or products from your PC, tablet and phone trying to figure out what happens when your customers do the same? I'm guessing we all have and came to the same conclusion: it's a moving target. As shop owners we are all thinking "How do people in need of my services find me online"? Once we know the answer to this question we know where to go to get found, but that answer doesn't seem to be clear.

Google search is still the #1 lead generator but the playing field has changed, here is the best article I have ever seen which clearly describes what Google is (and was) doing. If you struggle like me to understand, this will clear up a little confusion. To read it, CLICK HERE.

Scorpion Internet Marketing are the experts my company has recently teamed up with for web development and marketing.

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The landscape definitely has changed to incorporate more ads and reviews on search pages so google can make for ad revenue. The reality is that the more ads and suggestions that are running for a particular keyword or phrase, the lower your organic results will be on the search page. Google being by far the #1, it's important to make sure you are listed and listed in a way that makes your business and website pages more relevant than your competitor's web pages. A website alone these days doesn't always cut it, really depends on the area you are in and how many competitors there are. Google business listings are extremely important and not only having a business listing, but having positive reviews which will push your listing up. 

Nowadays you have to have more than just a great website, you need up-to-date business listings (hours, phone, text, holidays, reviews, pictures, products,. services, specials,, etc.), positive reviews from all sources, continues social network activity with back-links to your site, a website well designed for mobile with up-to-date coding with on page SEO/Content and also run Google ads if you can squeeze it into your budget. Positive online reviews are a big driver of traffic these days for small businesses. 

  • 1 month later...
Posted

Yes, the internet game is constantly changing. We also hired an internet marketing company to handle our website, seo, ppc, and our social media. I have enough on my plate to try and take on all that as well. My shop has never been busier and I'm pretty sure they work with shops nationwide. Here is the website if you want to check them out: digital marketing company

  • 1 year later...

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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