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Posted

I'm just curious what other shop owners charge for shop supply fees. In the past, I've heard various responses; some charge a percentage of the total bill (parts and labor), some charge just a percentage of labor, others charge a flat fee.

We've tried a low flat fee in the past but that doesn't prove to even make a dent towards covering the cost of shop supplies. We switched to a small percentage and found that we netted about the same because the quantity of large $ tickets balanced out with the quantity of low $ tickets. 

Looking to make another change that will prove worthwhile but wanted to get some feedback first. We're in the Eastern PA area. Thanks so much.

 

Posted

We find 6% of parts and labor covers our shop supplies with a decent margin built in.  (that pesky word profit)  It does cap around $40.00   Also We do charge for items that can be inventoried, like paint, fasteners, wire ties and the such.

Posted

We charge 6% of parts & 4% of labor with a $45.00 cap. We do charge brake clean, clamps, nuts & bolts,etc. as well. Even with that it seems we give away quite a bit. To often techs grab things from the shelf & fail to communicate it. 

Posted

We charge 6% on parts & labor with a cap of $28.71.  We have a small list of items we do not charge ss on such as lof’s, bulb replacement, air filters because we do not want to draw attention to ss fees on petty items.  Most of our competitors charge 8% with one I now of charging 12%. (Wow).  I’ve heard people say “nobody ever complains about it” but those are the people that probably just never came back and you never knew it.

 

Posted

If I remember correctly - we are at 6% of Labor with a cap of $38.93.  It is a money maker for us as we charge it on EVERY JOB and still charge for brakleen, battery terminal lugs, throttle body cleaner and ALL FLUIDS.  I suggest you grab a couple of of typical invoices and play with formulas to suit your business and your profit goals. 

Posted

SORRY - I stand corrected.  Checked my invoicing software this morning and the formula is 9% of the LABOR up to $41.10 and includes tire repairs and oil changes.  It is automatic on every estimate.  I don't worry about quality or quantity of Shop Supplies anymore.  I had enough of THOSE BOSSES when I was a Tech.  😀 

 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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