Enhanced your vehicle multipoint inspections with Video

[Joe Marconi]

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[JustTheBest]

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[newport5]

I see two sides to the trust issue and video.

If you show a video of the problem (part) to the customer, they now trust that it (really) needs it. My thinking is that if they REALLY  trusted you , they wouldn’t need the video!

I only occasionally use pictures and seldom use video. I think trust is huge !

Victor

[Joe Marconi]

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[mikerisich]

Digital is the way to go but sending a video is a bit clunky.  The customer has to go through the whole video, then try to look back at pieces of it.  I think pictures as part of an inspection would be the better way to go.  Reserve video of items that move or make noise.

[Joe Marconi]

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[Jerrys Auto Center]

We've been doing this for a couple of years now. We take a quick video with sound, 30 seconds or less, with a smart phone and email it to the customer through a dedicated business email . The customers can respond right through the email or call us back. We find it helpful in selling front end work, leaks and under car, things that customers can't readily see. Digital technology makes things easy and also lends professionalism to what we do.