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Enhanced your vehicle multipoint inspections with Video

Joe Marconi
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newport5 Enthusiast

newport5

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I see two sides to the trust issue and video.

If you show a video of the problem (part) to the customer, they now trust that it (really) needs it. My thinking is that if they REALLY  trusted you , they wouldn’t need the video!

I only occasionally use pictures and seldom use video. I think trust is huge !

Victor

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mikerisich Community Regular

mikerisich

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Digital is the way to go but sending a video is a bit clunky.  The customer has to go through the whole video, then try to look back at pieces of it.  I think pictures as part of an inspection would be the better way to go.  Reserve video of items that move or make noise.

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Jerrys Auto Center Apprentice

Jerrys Auto Center

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We've been doing this for a couple of years now. We take a quick video with sound, 30 seconds or less, with a smart phone and email it to the customer through a dedicated business email . The customers can respond right through the email or call us back. We find it helpful in selling front end work, leaks and under car, things that customers can't readily see. Digital technology makes things easy and also lends professionalism to what we do.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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