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Guest PICNICBUILDER2
Posted
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Anyone using Identifix here? https://www.identifix.com/Default.asp

 

Any feedback?

DID IDENTIFIX BUY IATN OR VISA VERSA? SEEMS LIKE A START OF A MONOPOLY. ANY COMMENTS? I THINK I WANT TO BUY SOME STOCK!!!

Guest PICNICBUILDER2
Posted
logo-h92.gif

 

Anyone using Identifix here? https://www.identifix.com/Default.asp

 

Any feedback?

:unsure: ok. I used identifix for a while about a year ago. They are a great resource for preventive maintenance service. They have a item that called "catch up maintenance" that allows a tech to do any maintenance that was overlooked and allows a tech to "catch up" with them items. It's a handy tool because it's a "one button push" approach, instead of clicking on different mileages to see the items one at a time.

The problem I had was that they were somewhat limited with their "feedback" database. I could go on Iatn many times and find the fix when Identifix did not have even the subject matter. Don't get me wrong, Identifix has it's place and they are good people, but my concern right now --- even as i speak--- is how much of the information that i could reliable find in Iatn, is going to be unavailable unless i pay the Identifix fee. In fact, as i write this, I am attempting to find information on a code of p0134 (oxygen sensor) for a 2003 accord 3.0 and no posts are listed. Furthermore, there are only 13 post that pertain to any driveability issue on that particular car. I use iatn very frequently and I find that 13 posts is way less than I had anticipated.

Don't get me wrong, it may be that this car just doesn't have that many problems. And on another note, It may be high time that repair shops should be paying (more) and charging (a lot more) for this service. But at this point in time, I am more than just a little "wiggled" with what is going on.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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