Quantcast
Jump to content


Where's That Machine? --- You know, the one that tells you what's wrong with the car.


Recommended Posts

Posted

Where’s That Machine?

         Even in this age of electronic gadgets, voice recognition systems, and cell phones, there are still a few things that require the dexterity of a human being. For some skilled and unskilled jobs the physical work or mental intuitiveness hasn’t been entirely replaced by machines, microprocessors and LED’s, just yet. Automotive diagnostics and repair is one of those fields. The modern mechanic is still very much a part of the repair equation. But, go to any repair shop in this country, and you’ll probably hear somebody at the service counter ask the service writer, “You guys do have one of those machines that tells you what’s wrong, don’t ya?”

         Yeah, we have one of those machines. It’s that guy in the service bay leaning over your car right now.  You know, the mechanic. Oh, you know who they are. They’re usually the guy you spot in the elevator or at the supermarket who has more than a few grease spots on his clothes, scuffed up shoes, a pocket screwdriver, rough calloused hands, and wearing a shirt with his own name on it. He’s generally not a college graduate, probably doesn’t know the difference between Harvard and Yale, and probably doesn’t care either, but intelligent just the same. Yes, a machine all right. A walking, talking, hardworking, diagnostic and mechanically inclined individual who uses tools and equipment to solve your car problems.  

         Look how the tools of the modern mechanic have changed over the years, such as scanners and meters. They are an aide, a machine, a tool if you will, but they don’t give out answers. Although, these tools can do so much in the way of diagnosing a problem in the hands of an expert mechanic. They show the technician a code or information in regards to the internal aspects of the vehicle. Code numbers and definitions are a strategic direction for the repair. This allows a trained technician to know which pathway to take in making the repair. To put it in other words: the real machine that finds out what’s wrong with your car is those two hands and brain of the very guy with his name imprinted on his shirt. Not some box of transistors and relays, but people still ask about and believe there is this magical mystery machine that does all the work.

         The automotive field isn’t what those reality TV shows portray it to be, either.  Most of these shows highlight the automotive industry as a place for stupid, filthy, disorganized-knuckle dragging fools who can’t read or write, and wouldn't know a dentist office if they stumbled in one. It’s just one more reason why it’s so hard to find sharp, young talent to take up the trade.

Car technology changes so fast these knuckle draggers can’t keep up with the true professional mechanic field and what goes on in a real repair facility, but for some reason somebody at these networks think reality shows of guys taking old non-computerized cars apart is what we want to watch on television. I for one would rather watch something useful like reflashing a GM than what it takes to weld in a new quarter panel. You want to get the next generation interested in the field…show em’ something of interest in the way of a modern computer driven vehicle.

The vast number of computer systems, hydraulics, electrical, radar/navigation systems and mechanical aspects of the modern car are constantly changing. This means continual education is a must for the professional mechanic. A modern mechanic is more like a surgeon than a brick layer is to one.  Even though both are considered laborer trades, one is more artistic in nature while the other is more technology driven.

For some people, the mere thought that somebody out there knows more about their car than they do is quite disturbing to them.  They seem to think they are far more intelligent than the engineers, designers, and the mechanics combined. In their interpretation of the automotive repair world, the mechanic has to be an idiot to even think they can make a living fixing this stuff when it’s just as easy to fix it yourself at home in the garage. I’ve been told more than once by an irate customer that it doesn’t take a rocket scientist to fix a car, so it shouldn’t cost that much.

So, why would these types of people even want to talk with this guy who has his name tattooed on his shirt? Why not bypass him altogether and go right to the mechanized technical wonder they can’t seem to find at the local part store.  You know, that machine.  That thing-a-mabob that tells those dimwitted Neanderthal mechanics what part to change and how to make their car all better.

As far as they are concerned, diagnostics are not needed, because following a path laid out in a diagnostic chart isn’t a skill that’s required when making a repair.  Just read the results on the scanner, order the part, stick it on, and then get back to their own lives with as little interruption as possible. All they want to pay for is what they consider the main reason for going to the mechanic in the first place.  You know, let them get greasy, change some widget and make their car run like new without costing them a fortune, and if it doesn’t… blame the mechanic, and not that dime store diagnostic machine they relied on.

Where the idea of a machine that can answer every type of automotive problem by simply plugging it into the car is beyond me. I suppose, some of it comes from growing up with the TV and watching sci-fi shows, but reality doesn’t come across as real with a portion of the driving public. They’re still stuck with the notion that Mr. Spock will break out his Tri-corder and inform them about the composition of material making up their engine block, and the exact cause of their engine misfire. Seriously people, get a grip on reality. The idea that this perfect machine actually exists is simply absurd, but the mystery of it all still lingers in the minds of those tried and true believers of all this technical wizardry of which they don’t understand. In their minds that “machine” is real, and any mechanic that doesn’t know about one is a fool.

In the near future, even this mythical, magical machine may actually be more fiction than myth.  Telematics and remote diagnostics may make the vision of a “one machine can fix-all” far more real than we can imagine.  Not that I believe there really will be a “fix-all” machine capable of re-gapping a worn out spark plug, but I do believe a lot of systems will be diagnosed, and possibly electronically repaired by remote intervention.  Although, those tough diagnostics that can’t be sorted out will still require the skill of a good diagnostic mechanic to accomplish them.

Maintenance and wearable item repairs will most likely be the commonplace activities at a repair shop in the future.  Needless to say, the days of a home mechanic with a set of tools picked up at a garage sale may soon be a thing of the past or left up to the hobbyist working on antique vehicles.  The modern technically advanced vehicle of the future may become too far advanced for anyone except for the skilled mechanic. 

We may be in a technically advanced computer age, and there’s no doubt there are further advancements to be made, but the trained mechanic is still a big part of the future. So, the next time someone asks, “Where’s that machine?” tell them it’s where it’s always been, in the service bay, and you’ve been talking to it all this time… your mechanic.  

        


View full article

  • Like 1


  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      What impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.
      We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.
      Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops
      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.
      Lagniappe (Books, Links, Other Podcasts, etc)
      Square Body Dave - https://www.youtube.com/@squarebodydave 
      Show Notes with Timestamps


      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.
      Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry.
      He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.
      Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.
      ntroduction to the Episode (00:00:05)
      Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.
      Reflecting on 2024 (00:01:09)
      Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.
      Chris's Favorite Tools (00:02:14)
      Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.
      Tech Metric Overview (00:03:24)
      Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.
      DVI Process Importance (00:04:36)
      The DVI process is discussed as crucial for transparency and customer trust through visual communication.
      Tire Connect Feature (00:07:02)
      Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.
      Using Auto Octo Rocket (00:08:23)
      Auto Octo Rocket is presented as a tool for analyzing shop performance and forecasting financial goals.
      Parts Tech Benefits (00:09:28)
      Parts Tech simplifies parts procurement, streamlining the ordering process and improving efficiency.
      Canned Jobs and ChatGPT (00:10:33)
      Chris discusses using canned jobs for diagnostics and how ChatGPT aids in creating effective job descriptions.
      BG Can Jobs Feature (00:11:49)
      The BG can jobs feature in Tech Metric is emphasized for recommending high-quality services to customers.
      All Data for Technical Information (00:12:49)
      All Data is introduced as an essential tool for accessing technical information and repair procedures.
      Auto Ops for Scheduling (00:12:49)
      Auto Ops is described as a user-friendly scheduling solution that improves customer communication and efficiency.
      Marketing with Shop Marketing Pros (00:15:15)
      Chris praises Shop Marketing Pros for enhancing his shop's online presence and generating quality leads.
      Google Service Ads Success (00:16:17)
      Chris shares positive results from Google Service Ads, highlighting their effectiveness in attracting new customers.
      Customer Retention with Cinch (00:17:17)
      Cinch is introduced as a customer retention tool that improves data capture and review management.
      Boosting Reviews with Cinch (00:19:57)
      Cinch's impact on increasing online reviews and customer engagement is discussed, showcasing significant improvements.
      Custom Campaigns with Cinch (00:21:04)
      Chris details custom campaigns in Cinch for personalized customer follow-ups and tracking ROI effectively.
      Introduction to Tools (00:22:11)
      Chris discusses essential tools that enhance shop efficiency, customer friendliness, and profitability.
      Shoutout to Sponsor (00:22:11)
      He recommends Shop Marketing Pros for effective marketing strategies that drive customer engagement.
      Closing Remarks (00:23:13)
      Chris encourages a positive mindset and thanks listeners for tuning in to the episode.


      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Changing The Industry
      Unlocking Success By Being Curious And Not Judgmental #podcast #autorepairbusiness


  • Our Sponsors

×
×
  • Create New...