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Old Sarge
 
  I met this great man through his son, who happened to be 
the driver of that Chevy van from the furniture store that 
was my very first customer. Sarge isn’t his real name, but 
that’s what I called him.  He was a retired Marine Corps cook. 
I met him one day when he came in with a sick Cadillac. 
   
   The old Cadillac hardly had any power at all; just as slow 
and lazy as a snail.  I was only in business for a few months, 
and didn’t know anybody. I didn’t have any work to speak of, 
so even though it wasn’t an electrical problem 
(as he originally thought),   I jumped right in and found the 
problem.  It was a clogged catalytic converter.  Unbelievably, 
it wasn’t even welded in place. I could take off the clamps, 
and remove it without much hassle.  
 
   Back then I didn’t have a lift to put the car in the air, so I had to do the whole job on the ground.  Well, old Sarge just sat there and watched me do the whole thing.  I think he was a little suspicious of this skinny little white kid who was hacking away at his car, but he patiently waited, being the good man he was. We got to talking about things, and it wasn’t long before he found out that I was also in Marine Corps. Now we had some common ground.  We were buds for life, always cutting up with each other.
  
    One hot August afternoon Sarge brought in one of his other cars to get some work done.  I had the back door to the shop open, and Sarge steps outside for a little fresh air.  I thought I could hear the guy crying or mumbling something, couldn’t tell which it was. I stuck my head around the corner, “Sarge, ah …. you ok, buddy?” I asked. tp.gif
   
     He proceeded to tell me how the house he grew up in was close by, before it became a shopping center. He talked about his dad and family, and how he hunted rabbits right where we were standing. It was during the Depression. Hard times, and things were scarce in those days. How his dad hid a pig in a pit, not too far from here. Where they kept the corn mash for making moon shine. I sat and listened to this hardened Marine tell me his life’s story that day, from his first car to how he ended up in the Corps.  I didn’t answer the phone, or go up front to see if anyone came in. I just sat out there in that August heat, drenched in sweat, listening to this fella tell me his life story. 
     
     I’ll never forget that afternoon.  I’ll also never forget how every time he came to my shop over the next 25 years he would sneak up on me, and yell in a drill instructor voice, “TEN HUT!” I would snap to attention just like a good Marine should.  Sometimes, just to get a rise out of Sarge I would purposely hit my head on the hood of the car I was working on. He got a kick out of it every time. 
    
     Sarge passed away a couple years back.  I still think about him now and then. I hope he’s up there hunting rabbits, or something. Maybe he’s guarding the gates like every Marine hopes to be doing when their time comes. Or, he could be just waiting there to try and surprise me with one more “TEN HUT” when I show up.  
   
    Sarge, I miss having you around the shop.   Semper Fi

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thank you for all your comments.  Sarge, like many of our customers, became more than a customer.  Over the years we shared a lot of laughs , stories of our families, our time in service, and life in general with each other. To this day I can still hear his drill instructor growl that he would blare out as he would come into my shop with his TEN HUT greeting. Old Sarge, well, in the big world, he's just another face in the crowd. But, to me he's a king, and I'd like to think my little story about him will live on in his memory for years to come. I'm sure he'd be proud of it.  

  Because people like Sarge are not just a veteran, they're our friends, neighbors, brothers, sisters, fathers, and mothers.  But most of all they're people that took an oath to uphold the values of this great country with their very own life if needed. That's what makes them stand out in a crowd and king in my book.  Never forget a Vet! 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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