Quantcast
Jump to content


Some Guy - - - You know who he is, but I'll bet you've never met him.


Recommended Posts

Posted
Looking for Some Guy                                                                                                                                                                                                                        
         Have ya ever noticed that a lot of work shows up at the shop 
with some sort of story attached and the customer almost 
always knows who sent them to you or what the last tech 
has done to their car?  It’s pretty common at my shop.  
This other mechanic seems to always be busy, sometimes 
too busy to finish the customer’s job completely. I don’t 
know who this dude is but, he gets all the work in town. 
 
         I’ve never met this wrench jockey; I don’t even know 
where his shop is… in fact I don’t even know what he 
charges or what his expertise is.  But, I do know his name… oh yea, 
I know his name, his reputation is well known, and his never 
ending automotive repair skills are known far and wide.  
   
       Who is this genius of the auto repair world?  You know him, 
he’s that “regular mechanic” you always hear about.  I don’t 
know whether he is some super tech out there or just the 
best salesman in the business.  What’s his name you ask, well; it’s none other than…“Sum Guy”.   that’s the dude, that’s him… his name comes up in conversations all the time… something like this;  “I had my car to Sum Guy the other day… he said my problem was this, and said you would know how to fix it.”  Or when you ask, “Where did you have your car at ma’am?” and the usual answer ... “Oh, I had it at Sum Guy for a while till he gave up and said he couldn’t take care of it, I don’t think he knows what he’s doing.”  And, of course my all time favorite… “Sum Guy already looked at it so I already know what’s wrong.”
 
  Now I don’t know about you but Sum Guy seems to get around a lot.  One of these days I’d like to meet him.  I’ve got a few words for him for sure.  He either works the customer into an all out frenzy or they come into the shop with a chip on their shoulder as if they just cured cancer.  Ya never know which way it’s going to go with Sum Guy around.  He can be your friend or he can be your enemy it’s all a gamble at this point. 
 
  Listening in on conversations at the front counter and sooner or later good ol’ Sum Guy will get his name mentioned.  “I had Sum Guy change my brakes last week but he didn’t want to mess with the ABS system.”  “The other day my wife and I were out in town when we ran across Sum Guy, he said he knew you.”  Man, this dude gets around, how do ya keep up with him?  He’s everywhere!  
 
    I’m going to put an ad in the paper one of these days… it should say something like; “Looking for Sum Guy who can fix cars and impress customers more than I can.  Sum Guy who has all the correct tools and diagnostic equipment that I don’t have.  Sum Guy with the smarts of a rocket scientist and the strength of a gorilla.  Sum Guy who can be in two places at once and never-ever makes a mistake.  Sum Guy that can keep a customer happy even in the worst of conditions and knows just what to say to calm them down.  And, most of all Sum Guy who can do all of this and still show up to work on time.  
  
  I doubt he’ll answer the ad, I think he doesn’t want the rest of the automotive industry to know about him.  I think he likes to stay in the shadows away from the lime light and keep in close touch with all his customers.  He’s a credit to himself… that guy… he’s Some Guy…tp.gif

View full article

Posted

An old story ... but a goody.  Let's see who remembers this one.  LOL

Posted

It seems as if "sum guy" has divided and multiplied several times over the years, too bad he isn't a stock we could invest in him LOL

  • Haha 1
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.
      Joining us as our guest is Dan Vance from Shop Dog Marketing.
      Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.
      In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits. 
      Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people. 
      Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.  
      Watch the YouTube Video
      Topics include:  
      Early AI and Machine learning The concept of Human Capital. Authenticity as a new focus Communication tendency becoming less synchronous Efficiency vs. Authenticity and what we lose AI Strengths and practical uses Social Proof - and a word on Reviews and AI Google quality rater guidelines - EAT - Experience Authority and Trust
      Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters
      Thank You To Our Partners:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Why Some Shops Stay Very Busy #podcast
    • By carmcapriotto
      Thanks to our partners, NAPA TRACS and Promotive
      In this episode, Hunt Demarest, CPA with Paar Melis & Associates, discusses the importance of regularly analyzing your financials. Learn how to effectively use daily and monthly reviews to drive your shop’s profitability and productivity.
      Key Takeaways:
      Daily Reviews: Focus on productivity using shop management software. Monthly Reviews: Focus on profitability using financial statements. Key Metrics: Track productivity, profitability, and parts gross profit. Scientific Approach: Identify problems, hypothesize solutions, test, and analyze outcomes.  
      
       
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio
    • By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By NATURE
      Hey everyone.  I'm planning on opening in about 3 weeks and am looking for a credit card processing company.  Are there any geared for our type of business?  Does anyone recommend Intuit for it's ease of integration with Quickbooks?  I'll be doing around $10,000 a month in CC payments averaging $200.00 per RO.  Payments are predominately Visa or Mastercard swiped.  A very small percentage of Amex, Discover or over the phone.  If there is a company name that a lot of you experienced members would recommend, I would like to hear it.


  • Our Sponsors

×
×
  • Create New...