Time/Calendar Management Strategies for Staff

[totalautocare]

How do you train your advisors and your technicians on time management?

 

We're a small shop (2 bays, 1 advisor, 1 tech and myself who doesn't wrench). I was asked today if we could call in an additional technician to help with the extra work tomorrow. I asked them how much work is on the schedule, they said hours of inspections and diags. I told them to inspect and diag everything in the morning and schedule out the repairs with the client from there. "Diag in the morning, repair in the afternoon" as I've heard it said and that always made sense to me. My little crew is willing to go the extra mile to get things done but don't seem to have the tools of time/scheduling management to do this as effectively as I'd like to see.

Is there a resource out there to help teach the fundamentals of scheduling? 

Thanks.

[mspecperformance]

I would say first you need to set expectations for jobs and such. For instance if you know an oil change and a thorough inspection shouldnt take more than 30 minutes from rack to rack you need to have that set as a goal. Do that for most everything else. Secondly you need some way of timing your team so that you can measure and correct. Don't make it arbitrary. 

I'd also ask your coach if he has any tips.