Quantcast
Jump to content


The Rules Of Physics - Rules are rules, however physics isn't one of those rules you can break...but customers still ask you too.


Recommended Posts

Posted

The Rules of Physics

         There’s something to be said about having rules.  There are some rules we follow because they’re laws, and rules we all follow out of respect, because it’s the polite thing to do.  While other rules are just common sense.  However, as they say, “Rules are made to be broken”.  That may apply to most rules, but the rules of physics are not something that can be tampered with, although some people think they can.  Here’s my list of customer antics that definitely require a refresher course in basic physics.

         Rotational differences in an arc

         A customer asks for an oil change and a tire rotation.  After the tire rotation the customer is out in the parking lot examining their car.  He motions for the mechanic to come out and look at the car.  For some reason he is livid about the valve stems and white lettering on his tires.  Apparently the letter or the valve stems aren’t in perfect sync as they were when he arrived. Obviously, the mechanic is at fault and needs to correct it. Somebody contact my physics teacher.

         Gravity and the defrost duct

         In the haste to get ready for a special dinner party a diamond ring was laid on top of the dash.  In a flash the diamond ring slid down into the defrost duct and was gone, completely out of sight. The next day the mechanic was told to gently tip the car over and shake the diamond ring out.  Yep, just lift the car up, toss it upside down, and that little ring will just fall out, and since gravity is your friend the ring should just fall out.  I’m just wondering whose holding the car upside down… the mechanic?

         Coolant can be hot, and don’t let the pressure get to you

         Even with a temperature gauge showing the actual water temp. It’s virtually impossible to get through to some people that you shouldn’t take the radiator cap off a hot engine.  Even in this modern era with plenty of warning labels clearly visible, somebody is going to twist the cap off and get a face full of hot coolant.  Of course, it’s even harder for some people to understand the physic behind how pressure and the coolant mix affects the boiling point of water, or the fact that the radiator is under pressure for quite some time after you shut the car off. Oh, and by the way, water boils at 212° and most car coolant systems run at a much higher temperature than that.

         All brake pads are the same

         Have you ever wondered how much time the engineers and scientists spend on developing brake pad materials? Did you ever stop and think that some of their attempts weren’t the best, but still had some merit? There’s a lot of physic involved.  I’m sure there were a few awesome ideas that still failed to be considered as the top notch part.  So, where do those ideas go? Especially the pads that don’t last as long, or squeal, or chatter, or just plain aren’t that great.  They usually end up as the discount store’s cheaper line of brake pads. 

You know the ones, the ones that have poor heat coefficient, or a glue that breaks down and causes the pad to slide off the backing. Somebody had to wholesale them, somebody had to market them and somebody had to price them to sell. Never fear, Mr. Discount is here!  He’ll buy them up and sell them to the DIY’r market and tell them how wonderful they are.  Not to worry, it’s pretty clear no one in the store knows how to read those DOT edge codes anyway. They’ll find somebody else to blame for their early brake pad failure, it’s surely has nothing to do with their decision to buy the cheapest part.  

         Increasing mileage by decreasing fuel

         Has there ever been a time that the first thing people wanted to know about their new car wasn’t the gas mileage?  When I was a kid, and muscle cars could be purchased right from the showroom there was still that sticker on the window with the miles per gallon clearly visible.

I’m not sure if gas mileage was the big concern, but every crackpot inventor since the beginning of the internal combustion engine thinks they’ve come up with the holy grail of mileage-increasing-fuel-saving device that is going to turn even the biggest gas guzzling muscle car into the next fuel economy giant.  From adding magnets to the fuel lines, to some sort of wind turbulence device stuffed into the cold air inlet.

 The physics dictates the impossibilities that at some point the return on the energy consumed surpasses the rate of energy produced, but on we go with the next grandiose idea to save fuel by some superific idea maker who got it approved by 9 out of 10 experts.  You know the ones, “those experts” ya know.  The same experts you hear about on all those TV commercials.  I’ve often wondered who the 10th expert was and why in the world didn’t they just say 9 out of 9 experts and skip the 10th guy all together. Too presumptuous I suppose.

 Have ya ever noticed these mileage ideas only show when the price per gallon goes up? I guess were all too busy driving around and can’t think up any new fuel saving ideas when the price is low, or we were listening to that 10th expert, and momentarily forgot about the other 9.

For every reaction . . .

One of the laws of physics states that for every action there is an opposite and equal reaction.  Now it’s not likely if we all stood on a chair and jumped off at the same time that we could disrupt the earth’s rotation or knock it out of alignment with the other planets, but ya know, somebody has probably thought about doing it….  besides myself.

Car crash studies have known about this action reaction thing for a long time, and have found a way to lessen the sudden impact by dissipating the force with crumple zones strategically placed in the body panels and components. This also means that in the event of a minor collision you may actually have damage in other areas of the car that were not directly involved with the actual collision. 

However, there’s a limit to this “inclusion to my collision”.   Hardly a day goes by that somebody at some body shop will try to slide an extra dent or two from an unreported accident in with their latest fender bender.  Some are very subtle, while others are noticeably and blatantly trying to take advantage of the situation. Anything to get somebody else to pay for their lack of watching out for the neighbor’s mailbox which was sticking out from the curb, or the telephone pole that jumped out and creased the side of the car after a late night at the bar. There’s one for the automatous car theory.  If you’ve had too many, who’s the designated driver now? And, whose reaction and actions dictate who’s allowed behind the wheel… if there is one?    

We’ve only scratched the surface of what physics can tell us about our cars.  It never fails to amaze me how some people make it from one day to the next without a basic understanding of the world around them.  They just seem lost in their own little made up world in which gravity doesn’t work, or where two objects can occupy the exact same spot on planet earth. Am I surprised? No, not hardly. Some people will believe anything. It all comes down to physics and your interpretation of the rules, and as we all know, the rules of physics doesn’t apply to some people out there. Just hope they’re not stopping by the shop anytime soon. I need a break from the last one who wanted 13” tires on 15” rims.   

 

        


View full article

Posted

yes, the laws physics, which are the  fundamental laws of nature, you can't break them, so I wonder why they are called laws? In real life laws are constantly broken!

Posted
1 hour ago, Joe Marconi said:

Gonzo, I could go and on and piggy back on your article.  There are so many fundamental laws that are broken each day.  As we have said in the past, there must be a code book or consumer manual that teaches people these crazy things.  It must exist, it must.

 

There's room for more Joe.... Always more.  LOL 

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.
      Joining us as our guest is Dan Vance from Shop Dog Marketing.
      Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.
      In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits. 
      Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people. 
      Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.  
      Watch the YouTube Video
      Topics include:  
      Early AI and Machine learning The concept of Human Capital. Authenticity as a new focus Communication tendency becoming less synchronous Efficiency vs. Authenticity and what we lose AI Strengths and practical uses Social Proof - and a word on Reviews and AI Google quality rater guidelines - EAT - Experience Authority and Trust
      Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters
      Thank You To Our Partners:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Why Trusting Our Services Makes All the Difference #podcast #autorepairbusiness #automotivebusiness
    • By carmcapriotto
      Thanks to our Partners, Shop Boss, and 360 Payments
      Emily Chung shares her experiences as a female minority shop owner in the automotive industry. She reflects on societal tendencies to highlight differences rather than commonalities. She encourages her peers to engage with her on business-related topics rather than focusing on her gender and ethnicity. Emily Chung, AutoNiche in Markham, ON. Emily’s previous episodes HERE Show Notes:
      Emily's Perspective as a Female Shop Owner (00:00:26) Challenges and Comments Faced (00:00:56) Desire for Business-Focused Conversations (00:01:41) Importance of Leadership and Skills (00:02:29) Understanding Intentions Behind Comments (00:03:52) Common Ground with Male Counterparts (00:04:57) Personal Mindset on Success (00:06:04) Role Model Considerations (00:06:54)
      Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.            
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected] Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Importance of Attendance (00:02:04) Discussion on how missing educational events can lead to lost opportunities and profits. Value of Showing Up (00:03:05) Murray emphasizes the connection between attendance and improved business performance. Networking and Community (00:04:39) The significance of in-person meetings for building relationships and sharing knowledge. Learning from Group Sessions (00:05:23) Murray shares insights on the benefits of participating in group coaching sessions. Addressing Intimidation in Coaching (00:07:50) Discussion on how some individuals feel intimidated and hesitant to participate in coaching. The Need for Continuous Learning (00:10:59) Carm stresses the importance of seeking expert guidance and accountability in business. Coaching Styles and Techniques (00:11:53) Murray contrasts different coaching approaches and their effectiveness in the industry. Utilizing Technology for Coaching (00:13:28) Murray discusses the transition to online coaching and the importance of Google Business Profile. Engagement in Virtual Meetings (00:14:17) The effectiveness of screen sharing and virtual meetings in enhancing learning experiences. Introduction to Collaboration Tools (00:15:54) Discussion on using screen sharing and collaboration tools for knowledge sharing among automotive shop owners. Resources for Business Improvement (00:18:58) Introduction to automotive management network resources such as SOPs and checklists for business advancement. Note-Taking and Organization (00:20:00) Personal experiences with note-taking and strategies for managing notes effectively in a business context. Using Google Docs for Accountability (00:23:22) How Google Docs can facilitate accountability by allowing team members to log and review action plans collaboratively. Networking and Community Support (00:27:02) Encouragement for members to utilize networking tools like Slack for better communication and support among peers. Understanding Employment Law (00:30:33) Insights into Canadian employment law regarding severance and the importance of having employment contracts to protect business owners. Understanding Severance Costs (00:32:12) Discussion on the financial impact of severance costs and the importance of understanding net income. Calculating Impact on Sales (00:33:13) Exploration of how to calculate necessary sales to cover losses in the automotive industry. Networking and Sharing Solutions (00:34:11) Importance of sharing experiences and solutions among peers in overcoming business challenges. Expense Management Insights (00:35:09) Discussion on the need for better focus on expense management in business operations. Insurance and Expense Comparisons (00:36:02) Sharing strategies for managing insurance and other recurring expenses effectively. Planning Expense Discussions (00:37:35) Proposal to plan discussions on key expenses in future meetings for better financial management. Setting Budgets and KPIs (00:38:27) Discussion on the importance of setting budgets and KPIs for various business expenses. Normalizing Income Statements (00:39:18) Explanation of how to clean up income statements for accurate financial analysis.
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up


  • Our Sponsors

×
×
  • Create New...