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Hi all,

 

Been in and out of here from time to time over the last few years but wanted to say hi.  I'm feeling like I may have something to contribute at this point so looking forward to building a better industry with all of you.  I'm somewhat independent in my thinking and I'm not from this industry so sometimes I do things differently than industry norms.  But, I measure everything and the numbers are improving as we get better at what we do.

A little about my operation currently:

4 bays

Car count up 30% over last year

Sales 400k in last 12 months (on track for 500k this year)

130-160 cars/mo depending on seasonality

Market of 8000 households

Definitely not the cheapest game in town

A little about my goals:

800k in sales

2nd location

$350 ARO

Highest quality game in town

 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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