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totalautocare
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totalautocare Enthusiast

totalautocare

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Posted

I've been criticized recently for efforts to increase our exposure, perceived value in our product/service offerings and strategies to increase ARO.

 

The question I'm met with is "Don't you think you're making too much $ on every job?"

 

These individuals saying this don't comprehend that the basic principles of business. When McDonald's began asking "would you like fries and a coke with that?" there bottom line as a company tripled over night and there customers were perfectly happy overall.

 

There is nothing wrong with upselling. There is nothing wrong with adding convenience, quality, exposure and/or decreasing non-value adding/unnecessary costs.

 

Go determine your business model & pricing system, be honest and go make as much money as possible with integrity!

 

Sent from my SM-N900P using Tapatalk

 

 

Junior Collaborator

Junior

Posted
Posted

"their sales"

 

and yeah, who's giving you s** about up-selling. that's the whole point of multi-point inspections. Helps the customer by identifying problems and helps the shop by selling jobs that make money. Any mildly successful shop does that. We'd all go broke if we just did oil changes.

 

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