Quantcast
Jump to content


WHAT PERCENTAGE ARE YOU GUYS GETTING OFF FROM YOUR SUPLLIERS ?

sparkerauto
 Share

Recommended Posts

mmotley Proficient

mmotley

Posted
Posted

Jeez, I wish I got that!!! O'reilly's hardly gives me any discount. I've seen where it's cheaper for a customer to walk in and get it. I'm getting ready to drop their certified auto program because of it and look more towards worldpac. Worldpac delivery is hard for us since we don't have a local one, but sometimes it's worth it. It's certainly not worth O'Reilly's threatening a $100 membership fee if I don't buy enough.

Jay Huh Rising Star

Jay Huh

Posted
Posted

With Advance I have a platinum account and we do all our brake pads with them. We get their Gold Ceramics for $23.99. Doesn't matter which car, Bmw, Mercedes Audi you name it. 

With bigger ticketed items, depending on the sutuation, I ask for a better price. But the best deal is Autozone. They will slash their prices next to nothing to earn business. But for some reason, we just don't deal with autozone too much. It's just that feeling in the back of my mind that quality isn't that great no matter how low the cost. 

Brake pad wise, we have used everybody. Oreilly, Napa, autozone, advance, online etc. hands down lowest comeback percentage with noise etc is Advances Golds. Maybe like 1 out of 300 come back for a slight squeal. Napas pads are almost twice the price and comeback rate was like 40%! Greased pads, used disc brake quiet and everything 

 

  • Like 1
Jay Huh Rising Star

Jay Huh

Posted
Posted
3 hours ago, mmotley said:

Jeez, I wish I got that!!! O'reilly's hardly gives me any discount. I've seen where it's cheaper for a customer to walk in and get it. I'm getting ready to drop their certified auto program because of it and look more towards worldpac. Worldpac delivery is hard for us since we don't have a local one, but sometimes it's worth it. It's certainly not worth O'Reilly's threatening a $100 membership fee if I don't buy enough.

I'd drop em. Too many competition out there for them to threaten you with petty stuff. Tell them you're going to go with technet lol

Jay Huh Rising Star

Jay Huh

Posted
Posted
On 3/10/2017 at 0:19 PM, sparkerauto said:

I use advance auto for my main supplier and they are giving me 15% off.  Does this sound about right ?

I just remembered, when I first started out and before I had a commercial account, I was getting 20% off..... I bought everything on AAP website with their 20% off code. I stood in line at the store, bought on my phone and they would pull it for me lol. In fact, I even did this after I got a physical location for a while. Commercial manager just ended up giving me ridiculous deals so that he wouldn't lose to the online store. Believe it or not, the store doesn't get credit for online orders, completely separate part of the  company 

Saab1961 Newbie

Saab1961

Posted
Posted

I use World Pac and SSF due to the fact that I am an import and Saab service center. I do have Oreillys, Advanced and Car quest accounts but SSF and World Pac are my main 2 sources. I have gotten Oreillys to start stocking certain import parts for me since they are 3 doors down but prices are a little higher. 

after6tuning@aol.com Contributor

[email protected]

Posted
Posted

I have had decent luck with advance. They give me an across the board pricing of $34.99 for platinum pads. I have had some fitment issues and had to grind some imperfections off the ears that slide into the caliper bracket. 

Radiators, condensers, compressors i get from Cold Air Distributors. They carry name brands and blow the prices out of the water.  Worldpac is good but deliveries take a bit. 

I do wiper stocking through advance and carry a rack of cheapo basic wipers (Kleenview) and they are actually decent. I also stock a rack of beam blades (Xtraclear) and they are fine for the price. Many times customers go for the better but some buy the cheapos and i normally dont lose the sale. 

Their oil filters are supposedly made by Mann Hummel and are fairly cheap. 

Get the commercial sales manager out to your garage and have a chat and tell him what you want and ask what he can do for you. 

Jay Huh Rising Star

Jay Huh

Posted
Posted
20 minutes ago, [email protected] said:

I have had decent luck with advance. They give me an across the board pricing of $34.99 for platinum pads. I have had some fitment issues and had to grind some imperfections off the ears that slide into the caliper bracket. 

Radiators, condensers, compressors i get from Cold Air Distributors. They carry name brands and blow the prices out of the water.  Worldpac is good but deliveries take a bit. 

I do wiper stocking through advance and carry a rack of cheapo basic wipers (Kleenview) and they are actually decent. I also stock a rack of beam blades (Xtraclear) and they are fine for the price. Many times customers go for the better but some buy the cheapos and i normally dont lose the sale. 

Their oil filters are supposedly made by Mann Hummel and are fairly cheap. 

Get the commercial sales manager out to your garage and have a chat and tell him what you want and ask what he can do for you. 

Lol yes the Kleenviews. $1.99, I have sold a couple of those.

alfredauto Experienced

alfredauto

Posted
Posted

I did away with all my cheap wipers. Do the math. Pay $1.99 sell $7.99 you make $6. and you know they aren't going to last. Why not pay $7.99 for a much better blade sell for $17.99 make $10? Customers needs are much better met, you make more. I don't believe anybody that comes in with a broken wiper will say no to a $20 fix. You can transfer that mentality to every aspect of your business. Sorry to come across gruff but the parts stores push their garbage on us and it's exactly garbage. 

As pricing goes, we shop around even when we don't have the time. The parts store matrix will jack up your price over time if you become loyal to one supplier. It makes me sick and every shop owner has felt it if they've been around long enough. The only way to combat the creep is to shop them hard. Usually once we start feeling comfortable is when we realize we are overpaying by a few %. Your sales guy will remind you that you are marking up the higher price thus it's a good thing. What they forget or ignore is it's not good to overcharge your customers, the ones that matter the most. 

AZ & others have online coupons for 20% off to anyone that can click a mouse. Something to think about when they are pumping the preferred customer diamond platinum smoke up your you know what. 

Lastly on my rant here is the quality control on aftermarket parts has become so bad I'm thinking about only using oem dealer parts. My reputation suffers when that garbage wheel bearing or power steering component or fuel pump fails in 6 or 8 months. The OE pumps last 10 years. Airtex? I'd bet the farm it ain't going half that. I'm the guy that has to say "your original battery lasted 8 years, great, thanks to corporate greed your new (insert and parts store unit) will last 2 years at best. Thanks please come again" 

 

  • Like 2
Jay Huh Rising Star

Jay Huh

Posted
Posted
13 minutes ago, xrac said:

Does anyone on here do business with 1-800-Radiator? 

I've used them a few times. Super super cheap pricing. Half of what Napa was with radiators. They have radiators in stock where Napa and every other parts store would have to special order. We only use them once in a blue moon, too inconvenient to order and iffy on the quality.

I have used their ac compressor kits for price but we are a Napa car care center and rather have Napa warranty our labor in case compressor goes out.

Jay Huh Rising Star

Jay Huh

Posted
Posted
1 minute ago, xrac said:

There stock, pricing and warranty is excellent.  Radiaitor and heater core quality has been o.k.  They are now selling fuel pumps and that quality may be iffy. 

Interesting that they are selling fuel pumps. Do you know what brand?

autorepairuniversity Apprentice

autorepairuniversity

Posted
Posted

My experience with 1800radiator hasn't been great. Ive had too many come backs, and always replace them with a better quality part. I stopped using them. Although its tempting with their super cheap prices.

Sent from my SM-G930P using Tapatalk

  • 1 month later...
GENUINE Enthusiast

GENUINE

Posted
Posted
On 3/12/2017 at 10:00 PM, xrac said:

Does anyone on here do business with 1-800-Radiator? 

I have in the past. Radiators and condensers seemed ok, never had issues but they were somewhat "generic" in their fit, Fuel pumps...that's a different story, multiple failures, tows, and frustrated customers put a stop to that quickly. No more fuel pumps.

  • Like 2
OTPAuto Explorer

OTPAuto

Posted
Posted
On 3/12/2017 at 11:00 PM, xrac said:

Does anyone on here do business with 1-800-Radiator? 

Sometimes. Depends on what it is, and what they have available.  When they have known-brands, like KoyoRad etc, I jump on them because they're far cheaper than what I can get anywhere else. I shop value, not price and have yet to have an issue with anything from 1-800-Radiator. Except a radiator for a 1992 Buick Century that was simply the wrong part for the car. They took it back no questions asked.

PherBag Contributor

PherBag

Posted
Posted

As for brakes, we use Autozone gold pads and the lower rotors. We always buy pads and rotors as a set. For cars $79.95 and trucks / SUVs $99.95. I'm not sure if all the gold pads are made by Bosch, but I know some are. I can't remember if we ever had a come back for squeaking, but every now and then we will have a come back for pulsation. Been using them for 5 yrs come next month.

Radiator and AC parts we use Performance Radiator. We are their #1 buyer in SE Louisiana area. I know this bc I received a phone call from corporate thanking us for our business. Not too many warranties from their parts, acceptable I would say.

We do have a lot of comebacks for remanufactured alternator and starters, whether it's NAPA or AZ. I don't keep track, but it may be about 20% to 25%. I try to get the new ones from NAPA or AZ if available. Not too many new ones come back.

Ignition coils. Almost every one seems to come back for Nissan and VW coils from AZ. I try to get the Atrom brand from NAPA when available.


Sent from my iPad using Tapatalk

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • Joe Marconi
      2025 Starting Off as a Better Year. Agree?
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • champtires
      30% Off Select Tires
      By champtires

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • carmcapriotto
      Google's Local Service Ads - Everything You Need To Know [E145] - The Auto Repair Marketing Podcast
      By carmcapriotto
      Brian and Hallie break down Google Local Services Ads (LSA) and how auto repair shops are using them to bring in more leads at lower costs. Unlike traditional Google Ads, LSA charges per lead instead of per click, making it a cost-effective approach to customer acquisition. Some shops have reported leads as low as $7 per call.
      They cover how to set up LSA, key verification steps, and ways to optimize a shop’s Google Business Profile for better rankings. The discussion also explores how specialty shops can use LSA effectively and when Google Ads might still be useful.
      With LSA now open to auto repair shops nationwide, early adopters have a clear advantage. Brian and Hallie explain how to make the most of it and why now is the best time to get started.
      Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.
      AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com
      Lagniappe (Books, Links, Other Podcasts, etc)
      Google Local Service Ads
      AutoOps - Scheduling Tools for Auto Shops
      The Google Guarantee
      Google Screened
      Keywords in Reviews – Adding Fuel to the Fire
      Show Notes with Timestamps
      Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest, Hallie Wassinger, discussing the importance of Google Local Services Ads. Overview of Google Local Services Ads (00:02:53)  Hallie explains the recent availability of Google Local Services Ads for auto repair shops across the U.S. Historical Context of Local Services Ads (00:03:25)  Discussion on the past availability of Google Guaranteed Ads and their expansion to auto repair shops. Current Availability and Limitations (00:04:38)  Hallie details the current state of Local Services Ads for tire shops and their limited availability. Cost Structure of Local Services Ads (00:05:34)  Introduction to the pay-per-lead model, highlighting its differences from traditional Google Ads. Service Categories for Auto Repair (00:06:45) Hallie outlines the specific services auto repair shops can advertise under Local Services Ads. Lead Generation Process (00:07:44)  Explanation of how leads are generated through phone calls or messages via the Local Services Ads dashboard. Ongoing Maintenance of Ads (00:08:31)  Discussion on the necessity of monitoring and rating leads to optimize the ad performance. Success Stories from Beta Testing (00:10:55)  Brian shares a success story from Chris Cotton, highlighting low lead costs achieved through Local Services Ads. Lead Cost Insights (00:11:39)  Hallie provides average lead cost data, emphasizing the effectiveness of the ads for auto repair shops. Visibility of Local Services Ads (00:12:18)  Brian describes how Local Services Ads appear prominently in search results, enhancing visibility. Google Screened vs. Google Guaranteed (00:13:02)  Hallie explains the differences between Google Screened and Google Guaranteed, focusing on their application processes. RepairPal Sponsorship Message (00:14:27)  Brian thanks RepairPal for sponsoring the episode and discusses the benefits of being in their certified network. App Fueled Sponsorship Message (00:15:32)  Brian introduces App Fueled, promoting their customer loyalty app for auto repair shops. Verification Process for Shops (00:16:33)  Hallie outlines the verification process for shops to join Google Local Services Ads, including necessary checks. Verification Steps for LSA (00:16:50)  Overview of the verification process for auto repair shops applying for Google Local Services Ads. Challenges with Specialty Shops (00:19:14)  Discussion on difficulties specialty shops face with Google Local Services Ads targeting. Specialization in Google Ads (00:20:03)  Insights on why specialized shops may benefit more from traditional Google Ads. Opportunities with LSA (00:22:05)  Exploration of the current opportunities available for shops using Google Local Services Ads. Cost Benefits of LSA (00:23:13)  Comparison of lead costs between Google Local Services Ads and traditional Google Ads. Importance of Google Business Profile (00:24:29)  Discussion on how optimizing Google Business Profiles impacts LSA ad performance. Role of Reviews in SEO (00:27:40)  Emphasis on the significance of keywords in customer reviews for improving visibility. Optimizing Photos for LSA (00:29:42)  Best practices for managing and updating photos in Google Local Services Ads. Pricing for LSA Management (00:31:01)  Details on the costs associated with managing Google Local Services Ads for shops. Introduction to LSA (00:33:47)  Discussion on the performance of Google Local Services Ads and how to get started. Discovery Call Process (00:34:15)  Details on scheduling a discovery call and assessing local competition for LSA. Final Thoughts on LSA (00:34:38)  Emphasis on the importance of early adoption of LSA for auto repair shops. Self-Management of LSA (00:34:40)  Advice on running LSA independently, highlighting the required time and dedication. Closing Remarks (00:35:29)  Thanking listeners and sponsors, and encouraging engagement with the podcast.
      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
      Follow SMP on Facebook
      Follow SMP on Instagram
      Get The Ultimate Guide to Auto Repair Shop Marketing Book
      Email Us Podcast Questions or Topics 
      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Taking An Active Role In Your Shop's Marketing [E144] - The Auto Repair Marketing Podcast
      By carmcapriotto
      Marketing isn’t just about spending money; it’s about strategy, creativity, and knowing what actually works. That’s exactly what Brian and Kim Walker unpack in this conversation with Doug DeLuca, owner of Boca AutoFix, who built a thriving auto repair shop without ever working as a technician before opening his doors.
      Doug’s IT background gave him an edge, helping him master SEO, content marketing, and social media, all while running his shop. He shares with Brian and Kim how he tracks data, refines his messaging, and attracts the right clients using unconventional but effective methods. From leveraging Facebook groups to pull in college students to secret-shopping a quick-lube competitor for blog content, Doug proves that marketing success comes from being proactive and intentional.
      This conversation tackles why not every shop needs Google Ads, how to structure diagnostic fees without scaring off clients, and the importance of community involvement. Doug’s hands-on, data-driven approach to marketing offers real insights for shop owners looking to take control of their marketing and maximize results.
      Brian, Kim, and Doug break it all down, giving shop owners a blueprint for smarter, more effective marketing.
      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at
      RepairPal.com/shops.
      Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.
      How To Get In Touch With The Guest
      Doug DeLucca’s Facebook account 
      [email protected]
      BOCA Auto Fix - (561) 826-8834
      Lagniappe (Books, Links, Other Podcasts, etc)
      ASTA
      They Ask You Answer
      They Ask You Answer Podcast Episode 093
      Which is the right fit for you? A quick lube or an independent auto repair shop?
      Google Local Service Ads
      Show Notes with Timestamps
      Introduction to the Podcast (00:00:01)  The podcast begins with a welcome message from the host, Brian Walker. Guest Introduction (00:00:10)  Brian introduces co-host Kim and guest Doug DeLuca, owner of Boca Auto Fix. Overview of Boca Auto Fix (00:00:51)  Doug shares details about his auto repair shop, including its location and age. Hiring an Apprentice (00:01:09)  Doug discusses the recent hiring of an apprentice and the journey leading to this decision. Challenges in Hiring (00:02:13)  The speakers reflect on the difficulties shop owners face in finding and hiring young talent. Marketing Journey Begins (00:03:02)  Discussion shifts to Doug's initial marketing efforts and his involvement in content creation. Background in Technology (00:04:07)  Doug explains his previous technology background and how it influenced his approach to marketing. Learning SEO and Marketing (00:04:45)  Doug describes his self-taught journey in SEO and digital marketing after opening his shop. Realizing Marketing Needs (00:06:14)  Doug reflects on his initial assumptions about marketing and the reality of attracting customers. Understanding SEO Basics (00:08:09)  Doug shares his insights on SEO and the learning process involved in mastering it. Frameworks in Marketing (00:10:25)  The conversation explores the use of frameworks in both auto repair and marketing strategies. Adopting "They Ask, You Answer" (00:11:23)  Doug discusses his experience with the "They Ask, You Answer" philosophy in content creation. Writing Blogs for Customer Engagement (00:12:21)  Doug explains how he uses customer inquiries to create relevant blog content for his shop. Experience at a Quick Lube (00:13:29)  Doug shares his firsthand experience at a quick lube to highlight differences in service quality. Experience Comparison (00:14:06) Doug shares his experience of visiting a competitor's shop to understand customer perception and service quality. Proactive Client Advocacy (00:14:57) The team discusses the importance of guiding potential clients to the right service provider based on their needs. Sponsorship and Marketing Tools (00:16:13) Brian introduces RepairPal, highlighting its benefits for attracting new customers and building trust. Customer Loyalty Apps (00:17:51) Brian discusses the advantages of using App Fueled to create customer loyalty programs for auto repair shops. Incognito Visits (00:18:20) Doug talks about visiting a competitor's shop incognito to gain insights without revealing their identity. Collaboration Over Competition (00:19:09) The speakers explore the idea of referring customers to other shops and building relationships in the industry. Challenging Competition Norms (00:20:20) Brian reflects on inviting competitors to the podcast, emphasizing collaboration over traditional competition. Marketing Involvement (00:22:42) Doug explains the ad hoc nature of their marketing efforts and the role of social media in their strategy. Community Involvement (00:27:41) Doug shares their family's volunteer work and how it integrates with their business's social media presence. Engaging the College Market (00:28:51) Doug discusses how 30% of his clients are college students and their marketing strategies. Collaborating with Local Professors (00:31:18) Doug shares his experience working with a marketing professor for student analysis of his business. Challenges of Seasonal Demand (00:32:24) Discussion on the impact of seasonal changes on business demand and local marketing efforts. Starting with Marketing (00:34:02) Doug advises new shop owners to listen to podcasts and conduct online research for marketing. SEO as a Long-Term Strategy (00:35:08) Doug explains the importance of SEO and its long-term benefits for business growth. Understanding Competition (00:36:44) Doug emphasizes the need to analyze competition and not assume marketing strategies will work universally. The Importance of Data (00:39:08) Doug highlights the role of data in assessing marketing effectiveness and making informed decisions. Nuances of Market Dynamics (00:41:14) Discussion on how geographical and seasonal factors affect marketing strategies in auto repair. Client Avatar and Marketing Alignment (00:42:13) Doug explains the significance of understanding the ideal customer for effective marketing strategies.  Overcoming Diagnostic Fee Challenges (00:43:09) Discussion on how Doug has adjusted his approach to diagnostic fees to improve customer conversion. The Importance of Evaluation Fees (00:43:40) Discussion on the role of evaluation fees and their impact on shop maturity. Improving Customer Communication (00:44:09)  Insights on enhancing customer explanations regarding services and processes. Coaching and Competitive Analysis (00:45:03)  How coaching helped refine service policies and improve customer relations. Content Creation and Marketing Strategy (00:46:32)  The significance of creating content for customer engagement and marketing. Duck Duck Jeep Initiative (00:47:05)  Fun marketing strategy involving ducks to engage with the local Jeep community. Value of Customer Feedback (00:48:46)  Importance of understanding customer inquiries and improving service based on feedback. Contact Information for Doug DeLuca (00:49:29)   Doug shares how listeners can reach him for further inquiries.
      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
      Follow SMP on Facebook
      Follow SMP on Instagram
      Get The Ultimate Guide to Auto Repair Shop Marketing Book
      Email Us Podcast Questions or Topics 
      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • Changing The Industry
      Episode 208 - Training Hurdles & Reputation Challenges in Auto Repair With Tim Iezzi & Ira Waldman
      By Changing The Industry
      Episode 208 - Training Hurdles & Reputation Challenges in Auto Repair With Tim Iezzi & Ira Waldman


  •
    Joe Marconi

    Five Proven Tips to Improve Your Bottom Line

    By Joe Marconi, in Selling Automotive Repair,

    0 comments 1,268 views
    Joe Marconi

    Isn’t It Time We Rethink What a Master Level Technician Is?

    By Joe Marconi, in Automotive Industry,

    1 comment 1,393 views
    Joe Marconi

    Marketing Strategies To Attract and Retain Your Ideal Customers

    By Joe Marconi, in Automotive Marketing,

    0 comments 409 views

  • Our Sponsors

Main Sections

More Sections

Discussion Forums

×
×
  • Create New...