Quantcast
Jump to content

Recommended Posts

Posted

Save a dime, spend a dollar

There’s trend in “out of shop” repairs I’m seeing more and more of these days. It’s been going on since the very first cars hit the open road, but because of the technical advancements and procedural changes there seems to be a lot more cars that aren’t getting repaired properly than ever before. It seems to have more to do with cost than with a general lack of maintenance, and because of the technical and repair procedure changes fewer DIY’rs are adequately prepared to take on those repairs. So, to save their cash they opt for a side line repair rather than a professional shop. Of course, they might have saved a dime by going “rogue” on the repair, but there’s a good chance they’ll have to spend a dollar just to undo the damage done by these back alley repair hacks.

Take the guy who needed a heater core, but didn’t want to pay the professional shop that diagnosed the problem. What he wanted was a cheaper alternative. The next day while at work, he casually mentioned his predicament to a co-worker. The co-worker said he knew a guy who knew of a guy who has a friend of a friend that’s a really good mechanic and would even come to your house and fix it. So, the guy called this traveling tool box connoisseur and a deal was struck up that he would be over by the weekend to change it out, as long as he had the new part waiting for him.

About half way through the repair the “friend of a friend mechanic” found himself with connections and parts he had never seen before. He then tried to start the car only to find out it wouldn’t. Of course, the wiry mechanic friend had neither a clue, nor an educated guess as to what was wrong. All he had to his credit was a vague knowledge of how to remove a couple of bolts and screws and hopefully not to leave a pile of miscellaneous parts under the seat when he was finished.

Outmatched by the new technology and his lack of taking the trade of automotive repair serious enough to warrant any training or certifications, our weekend nut buster and his little cohort (aka “his tool box”) took off for parts unknown (pun intended), never to be seen or heard from again. Which left the owner of the vehicle high and dry with an even bigger problem than he originally had.

It never ceases to amaze me that even with various repair manuals, internet sources, and parts available at the corner parts store, somebody would be willing to tear into a car without a reasonable understanding of what lies behind the dash. That seems to be the perpetual gap between how a professional mechanic tackles repairs and how the “friend of a friend mechanic” does the same job.

There’s something to be said about being in the trade on a daily basis. Most pros will tell you that even a year away from the business can leave you far behind your competition. More often than not, the professional mechanic has to stay up with the ever changing industry, as well as adopting a few tricks of their own or at least finding easier methods than what the engineers originally anticipated. (No offense engineers.)

However, even then, those tricks and short cuts are often omitted in the corner parts store repair manual or YouTube video. Whether it’s due to space, or because some of those mechanic “tricks” aren’t approved by the manufacturer. The manual writers often have to stick with what is “engineeringly-correct” rather than what professional mechanics have found out in the trenches.

Let’s face it, years ago when most systems didn’t use miles of wire with interconnecting information and calibrated components, a good shade tree mechanic could get by without knowing the inner workings of the actual systems. All they needed to know was what part was bad and where it’s located. That’s not the case anymore.

There’s going to come a day when these backyard mechanics are going to reach a tipping point, and not following all the warnings and directions printed in the repair manual will to lead to a catastrophe. Even those repairs that seemed simple in the past will require extensive training to accomplish. With some of the latest systems in production now it’s safe to say we already have reached that tipping point. But, the dollar is still the deal breaker when it comes to professional automotive service. Then again, the typical person who decided to go the route of finding the cheapest ratchet slinger or rely on a friend of a friend carrying a rusty tool box to do their repairs may find themselves still standing in their driveway with a broken down car.

Sure, there’s still a lot of ways to save money on service repair costs just like you can with any type of service work, and not just the family car, either. The question you have to ask yourself is, “Am I willing to take the risk of a failed repair by not calling a professional, and do I understand that it will probably cost more for the professional to straighten out the mess from the last guy?” If not, you might be stuck on the side of the road like the guy with the heater core looking for another “friend of a friend”.

Save a dollar. That’s always smart thinking. Having diagnostics and service work done by some guy you met at the corner parts store who is moon lighting as a mechanic...? Hey, it’s your dime.


View full article

  • Like 4
Posted

Great I love it !! These guys I now call the " YOUTUBERS" they use to be called shade tree, but times have changed for sure ! LOL

  • Like 2
Posted

If you go to doctors when you have medical problems

and lawyers for legal problems why not do the same for car related problems.

What's the difference, they both are professionals! Hard to understand why

folks think auto repair should be something you don't have to pay for.

Like Gonzo said, maybe it used to be that way but not today!

  • Like 3
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Changing The Industry
      Achieve Your Shop Goals With The Power of Intentional Planning #podcast #autorepairbusiness
    • By Changing The Industry
      Coping with Business Stress After Opening a Shop
    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Part 2 of the "Unstoppable" series, the episode focuses on "Mastering Your Finances." Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop owners with financial literacy, enabling them to make informed decisions and ensure business sustainability. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes Watch Full Video Episode Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/ Here is the link to the worksheet for Episode 2: Mastering Your Finances https://bit.ly/3BBCOnb Mastering Your Finances (00:01:19) Understanding Financials (00:02:10) Importance of Healthy Profits (00:03:24) Mastering Financial Dashboard (00:05:04) Calculating Profit Margins (00:07:02) Industry Benchmarking (00:09:11) Understanding True Profit (00:10:08) Cash Flow Management (00:12:42) Personal Story on Cash Flow (00:13:49) Invoicing Best Practices (00:17:51) Emotional Aspects of Money (00:19:45) Cash Flow Management (00:20:02) Expense Control Strategies (00:21:06) Personal vs. Business Accounts (00:22:16) Normalizing Profit and Loss Statements (00:22:18) Building Financial Reserves (00:24:21) Cash Reserve Calculation (00:25:36) Strategic Decision-Making (00:26:28) Financial Literacy Development (00:28:45) Learning Financial Concepts (00:30:09) Building Cash Flow Confidence (00:31:20) Encouragement to Seek Help (00:32:21)
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/


      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


      In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the potential impact of the 2024 presidential election on auto repair shop owners, offering a comprehensive analysis of the key issues that could shape the industry's future. He begins by examining the implications of small business support policies, highlighting how different candidates' approaches could influence access to funding, tax incentives, and overall business growth opportunities.


      Coach Chris then shifts focus to workforce development, emphasizing the importance of training programs and educational initiatives that could be introduced or expanded depending on the election results. He stresses that a skilled workforce is crucial for shop owners to remain competitive and meet the evolving demands of the automotive industry.


      Infrastructure spending is another critical topic discussed, as Coach Chris outlines how increased investment in roads, bridges, and transportation networks could lead to more business for repair shops due to higher vehicle usage. He also touches on the potential for regulatory changes, noting that shifts in environmental and safety regulations could affect shop operations and compliance requirements.


      The discussion moves to minimum wage and labor laws, where Coach Chris analyzes how potential changes could impact labor costs and staffing strategies. He advises shop owners to stay informed about legislative developments and consider proactive measures to manage payroll expenses effectively.


      Supply chain challenges are also on the agenda, with Coach Chris exploring how global economic policies and trade agreements resulting from the election could affect parts availability and pricing. He encourages shop owners to build strong relationships with suppliers and consider diversifying their sourcing strategies to mitigate risks.


      Throughout the episode, Coach Chris emphasizes the importance of adaptability, urging shop owners to prepare for potential changes by reviewing their operations, budgeting for increased costs, and focusing on marketing efforts to attract and retain customers. He reassures listeners that maintaining strong customer relationships and operational efficiency will be key to navigating the evolving economic landscape, regardless of the election outcome. By staying informed and proactive, auto repair shop owners can position themselves for success in a dynamic and uncertain future.


      Election Discussion Begins (00:01:11)
      Chris highlights the importance of the upcoming 2024 presidential election for auto repair shop owners.
      Pros and Cons of the Election (00:02:13)
      A breakdown of potential advantages and disadvantages for auto repair businesses due to the election.
      Support for Small Businesses (00:03:17)
      Discussion on potential small business tax credits and health insurance reforms from candidates.
      Workforce Development Challenges (00:03:17)
      Focus on addressing the tech shortage through vocational training initiatives for the auto repair industry.
      Infrastructure Spending Impact (00:03:17)
      How increased infrastructure spending can lead to more vehicle repairs due to wear and tear.
      Potential Regulatory Changes (00:04:26)
      Concerns about new environmental regulations affecting business operations post-election.
      Minimum Wage and Labor Laws (00:04:26)
      The impact of potential minimum wage increases and labor law changes on shop budgets.
      Supply Chain Issues (00:05:28)
      Discussion on how international trade policies could affect parts pricing and availability.
      Adaptability of Shop Owners (00:07:34)
      Emphasizing the importance of adaptability in business operations amidst changing political landscapes.
      Preparing for Future Changes (00:08:31)
      Advice on budgeting and marketing strategies to navigate potential upcoming changes.
      Customer Loyalty and Community Focus (00:08:31)
      The significance of building strong community ties and customer relationships during uncertain times.
      Conclusion and Encouragement (00:09:38)
      Chris reassures listeners that challenges can be managed and encourages steady focus on business operations.




      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...