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Posted

Hi Everyone...

My name is Mike.

I have used forums in the past for my motorcycles, cars, boats and everything else i have customized over the years.

This is my first forum like this.

 

A little about me:

I own and operate an online lubrication sales and service company .

 

Im interested in learning more about the inner workings in shops and what you guys need and want in shop tools, lubrication equipment and what ever else you wish someone stocked for you.

 

I would also like to offer any help to anyone that may have questions about their current lube equipment.

 

I am based in New England in the high taxed state of CT.

 

Look forward to chatting with you guys

 

 

Mike

 

 

Posted

That is true for larger shops but its usually only the products they do 500 gallons a year or more. and most bulk oil supply houses dont loan out def equipment or grease .

 

But i am curious to finding a percentage of shops that get loaned equipment versus shops who have to maintain and purchase there own equipment.

Posted

I've found that oil suppliers that offer free tanks and pumps get greedy real quick when they know they can count on me for 2000 gallons a year of their product. Not terrible but they are charging me rent on that stuff indirectly. I own my equipment now so I can shop around when the tank gets empty.

Posted

Alfred your your my target customer.

 

where do you generally buy your equipment?

 

That is the number 1 reason shops like having there own equipment so they are not locked in to a contract. oil prices vary in huge degrees if you shop around and everyone wants your business and you would be surprised how low they can actually go.

 

gravity feed is a safe and efficient but complaints i hear about that is alll those trips walking over to the ttanks cuts productivity and over the course of a year your paying your techs to walk

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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Improving Waiting Area Appearance (00:15:02)  Discusses the importance of updating photos of the waiting area to enhance customer impressions. The Importance of Phone Etiquette (00:15:38)  Emphasizes listening to phone calls to ensure service advisors are friendly and professional. First Impressions Over the Phone (00:16:38)  Highlights how the tone and manner of answering calls can significantly impact first impressions. Customer Experience During Calls (00:17:18)  Explores the importance of a welcoming greeting and attentive service during phone interactions. Listening to Recorded Calls (00:19:22)  Encourages shop owners to review recorded calls to improve customer service quality. Customer Experience in Shops (00:21:36)  Discusses a personal anecdote about poor customer service and its impact on first impressions. Evaluating Online Scheduling Experience (00:24:26)  Stresses the importance of user-friendly online scheduling systems for customer satisfaction. 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