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Does anyone else get frustrated sourcing parts from multiple vendors because of lack of comprehensive inventory from one supplier? I estimate we spend an extra hour sometimes per day trying to hunt down parts. We always start with our favorite vendor then start going down the list.

 

Just curious how you guys deal with this problem or if it in fact a problem? Thanks in advance, Scott

Posted

Luckily not a huge deal for us. Oreilly and Autozone seem to have identical inventories, and it covers 75% of what we need. Napa rarely has something we need if oreilly or autozone doesn't have it. If Oreilly or Autozone don't have it, I almost immediately look to the dealer. Worldpac is next day for us, and usually shows up late in the afternoon, so I've almost completely written them off at this point.

 

Oreilly never gives me any hassle when it comes to warranty or replacement parts, so I really prefer to go with them. Since that means I buy a lot of parts from them, they tend to keep what I need in stock and have really worked out some great deals for me on brakes, wipers, etc...

Posted

Question : Are you doing it all electronic or manually calling. All aftermarket and some Dealers have electronic look ups.

Then you have to be aware just because the vendor does not show the part and or part number it is still out their / need to use other sites find a number then go back in and look at your local vendor.

really not easy especially when their are so many choses in the same model.

Posted

Dan, We are using electronic (nexpart catalog) integration and then calling dealers typically. We will check 7 suppliers (auto plus, advance, autozone, napa, worldpac, parts authority, carquest) then move on to dealerships. We use mitchel for our management software. I understand it's quicker using RO Writer becuase it searches all inventory within 10 seconds but I was wondering if others have found it to really work for them in the real world.

 

I'm curious if there's a need for supplier that checks inventory of all vendors and just orders the part on your behalf? Sometimes I wish my primary supplier would do that homework for me and just mark up the part accordingly so I can use my time more wisely. Thoughts?

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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