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Posted

Hello all,

 

We recently started to accept fleet accounts/cards as a supplemental to our business. Any advice on how to let the general public/ company drivers know we accept?

 

We put a sign out front but it's not really attaching must attention.

 

Thanks in advance for your thoughts and opinions.

 

Nick

Posted

Couldn't agree more with Mspec. Have your pricing, terms and plans ready for discussion, go find out who the decision makers are in the organizations are that you're targeting and go get em!

  • Like 1
  • 2 weeks later...
Posted

You must beat the bushes, and find them. Here are a few things fleets want...

 

1. minimal down time, top priority when they are in for work.

 

2. regular inspections, and keep them abreast of all areas of concern on each unit.

 

3. easily accessible fleet maintenance records and recent recommendations.

 

4. competitive prices, convenient processes.

 

there are always other concerns, but if you market with these things presented to fleet managers, you will get clients.

  • 1 month later...
Posted

Hey Matthew,

 

The FedEx envelope idea is interesting...do you typically just address it to the company? And what do you include in the packet?

Posted

My main word of advice is to remember the three rules of business:

 

1) Get the money.

 

2) Get the money.

 

3) Get the money.

 

Several of my fleet clients pay w/ credit cards on pick up.

 

Several pay within 10 days.

 

A select few pay in 30 to 45 days.

 

Make sure you know in advance if, how, and when you will be paid. I suggest faxing or e-mailing each and every invoice to the payer so there is no question if Jim Bob took the invoice

 

to the office.

 

Hi-Gear

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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