Quantcast
Jump to content

Can you legally prevent a customer from driving an unsafe car?

Joe Marconi
 Share

Recommended Posts

HarrytheCarGeek Experienced

HarrytheCarGeek

Posted
Posted

You got lucky.

 

I agree with you, but you went out on a very perilous limb. I would just have him sign a waiver/release, and recommended to have the vehicle pick up by a tow truck.

 

Moral obligations don't do too well in court when the other side knows their rights to property, so I am very weary of getting in their way.

mspecperformance Mentor

mspecperformance

Posted
Posted

if we can't legally hold a customer's vehicle then the lengths I will go is to document everything that we see in writing and in pictures maybe even videos. Walk the customer through the vehicle and explain to him in our professional opinion it is unfit for the road. At the end of the day I can't help ignorance if there is just blatant disregard to the information that is coming your way.

 

Its really commendable that you went that far Joe and that's why you're an amazing person! I personally won't go that far, im in the jungle.

Andre R Enthusiast

Andre R

Posted
Posted

If your state has a safety inspection then the way to handle it is how we used to do it. Call local or state police, inform them that you are a licensed state inspection station and a vehicle has been presented that is unsafe and should not be on the road. They will inform the owner that they have to tow it out .

If they tell you to let it go, get their name and badge #. The other way is to just have it towed to the customers house. These were my lawyers instructions to me when I ran an inspection station in Rhode Island, now I have a shop in AZ and we have no inspection. Talked to a lawyer and the cops here and was told that if I would try to stop somebody from taking their car here I could get arrested. Crazy world!

GeeZ Enthusiast

GeeZ

Posted
Posted

yeah, document that we indicated it was too unsafe to drive. I would never hold someones car like that

Same here.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • carmcapriotto
      Are You Ready to Sell Your Auto Repair Shop? with Jim Parker from The Auto Repair Boss [E208] - Chris Cotton Weekly Blitz
      By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      SHOW NOTES
      Connect with Chris: chris autofixsos.com
       Phone: 940.400.1008
       www.autoshopcoaching.com
       Facebook: https://www.facebook.com/ 
      AutoFixAutoShopCo
       Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 
      www.autoshopcoaching.com 
      Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching
      Youtube: https://bit.ly/3ClX0ae
      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      To listen to more episodes, make sure and go over to iTunes and or Spotify.
      Don't forget to rate and review us!
      Connect with Chris:
      AutoFix-Auto Shop Coaching
      www.autoshopcoaching.com
      www.aftermarketradionetwork.com
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • Changing The Industry
      Episode 211 - Trust, Ownership, and Ethical Sales with Kim and Brian Walker of Shop Marketing Pros
      By Changing The Industry
      Episode 211 - Trust, Ownership, and Ethical Sales with Kim and Brian Walker of Shop Marketing Pros
    • nptrb
      How to Simplify Tax Season for Your Auto Repair Shop This Year
      By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Changing The Industry
      Bonus Episode - The Mechanics Behind Developing Great Software With the Team from Shop-Ware
      By Changing The Industry
      Bonus Episode - The Mechanics Behind Developing Great Software With the Team from Shop-Ware
    • Joe Marconi
      Could You Sell Your Repair Shop Tomorrow? If You Needed Too?
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Joe Marconi

    Five Proven Tips to Improve Your Bottom Line

    By Joe Marconi, in Selling Automotive Repair,

    0 comments 1,375 views
    Joe Marconi

    Isn’t It Time We Rethink What a Master Level Technician Is?

    By Joe Marconi, in Automotive Industry,

    1 comment 1,527 views
    Joe Marconi

    Marketing Strategies To Attract and Retain Your Ideal Customers

    By Joe Marconi, in Automotive Marketing,

    0 comments 576 views

  • Our Sponsors



Main Sections

More Sections

Discussion Forums

×
×
  • Create New...