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I have not had any experience with Yodle, but Lighthouse360 basically uses Bolt-On technology products. So, why not just go straight to Bolt-On instead, if that's what you're looking for.

Posted (edited)

Hello, Nice to meet you. Thanks for questioning the sales pitch from Lighthouse 360. In fact, yes Lighthouse 360 is a licensed reseller of our products. There is absolutely no difference at all between us and them, regarding our products.

 

We also suggest if you have already built a relationship with a Lighthouse 360 sales rep, please don't hesitate in contacting them regarding BOLT ON TECHNOLOGY.

 

Hope this helps.

Edited by mikerisich
  • 3 weeks later...
Posted

Never heard of Lighthouse but YODLE sucks. Used them several years ago and my directory listings are still jacked up, even with extensive time trying to correct and using a paid service. Currently using YEXT. They're ok. Pretty easy to use dashboard/interface. Been with them just over a year. Most directory listings are now correct.

It's a Catch 22. There are very few free directory listings anymore. Posting corrections and updates can be very time consuming. So services like YEXT are helpful. The best I understand they don't actually claim the listing but are partnered with directories and do post updates. If you ever terminate service you run the risk of the directories reverting to incorrect info. At this point, I'm staying with YEXT until I figure a better way. I do know that it is imperative for all your address/contact/location information be consistent across all directories and listings or you risk getting scattered in lower rankings.

Just looked up Lighthouse. It's a Yodle app. Me personally, I will not even explore it further because it's Yodle. I would be VERY hesitant about giving Yodle any access to your customer and service data.

  • 1 month later...

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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