Auto Parts Sales Rep Preference

[LakePartners]

When you're buying parts, do you care if the rep also works with DIY/retail customers (like O'Reilly)?

Or is it better to work with a dedicated commercial counter guy (like at Advance)?

[dfrisby]

I buy most of my parts through oreillys. I'm 20 miles west of one store and 20 miles east of the other. Both stores deliver to me. Many of the employees there have become good friends, and my part time service writer is an assistant mngr at one of those stores. I get great service from them. I like the fact that they deal with a lot of the diy crowd. Once they get over their head, the guys at the store usually refer them to me. I'd say 10 to 15 percent of my new customers this year are referrals from oreillys. I'll take that kind of advertising any day.

 

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[xrac]

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[Joe Marconi]

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[phynny]

I highly prefer a dedicated sales person.

[CMillet86]

I prefer dedicated, that being said I refuse to buy from O'Reillys. The store near us is a joke, and I got ahold of one of the internal magazines they give employees, they brag about opening up stores near other ones and putting them out of buisness. Also there labor claim stuff is a joke.

[mmotley]

I prefer dedicated, that being said I refuse to buy from O'Reillys. The store near us is a joke, and I got ahold of one of the internal magazines they give employees, they brag about opening up stores near other ones and putting them out of buisness. Also there labor claim stuff is a joke.

I filed my first labor claim with them a few weeks ago. I'm supposed to get expedited claims since I joined their program... Nothing yet so far :/

[zach]

I Prefer a dedicated parts guy. I don't have a Oreillys near me, but I broke down in my personal car once and figured it out and they were the closest parts store. I bought a distributor from them and 3 weeks later it died. (My first and last transaction with them) . I replaced it with a part I knew from my local guys and never had a problem. . I buy from Advance most of the time and have only had 2 labor claims. I believe one was same day and the other was next day. . Cant believe any place could take weeks? :/