Quantcast
Jump to content


Auto Parts Sales Rep Preference

LakePartners
 Share

Recommended Posts

LakePartners Newbie

LakePartners

Posted
Posted

When you're buying parts, do you care if the rep also works with DIY/retail customers (like O'Reilly)?

Or is it better to work with a dedicated commercial counter guy (like at Advance)?

dfrisby Collaborator

dfrisby

Posted
Posted

I buy most of my parts through oreillys. I'm 20 miles west of one store and 20 miles east of the other. Both stores deliver to me. Many of the employees there have become good friends, and my part time service writer is an assistant mngr at one of those stores. I get great service from them. I like the fact that they deal with a lot of the diy crowd. Once they get over their head, the guys at the store usually refer them to me. I'd say 10 to 15 percent of my new customers this year are referrals from oreillys. I'll take that kind of advertising any day.

 

Sent from my SM-N920V using Tapatalk

CMillet86 Enthusiast

CMillet86

Posted
Posted

I prefer dedicated, that being said I refuse to buy from O'Reillys. The store near us is a joke, and I got ahold of one of the internal magazines they give employees, they brag about opening up stores near other ones and putting them out of buisness. Also there labor claim stuff is a joke.

mmotley Proficient

mmotley

Posted
Posted

I prefer dedicated, that being said I refuse to buy from O'Reillys. The store near us is a joke, and I got ahold of one of the internal magazines they give employees, they brag about opening up stores near other ones and putting them out of buisness. Also there labor claim stuff is a joke.

I filed my first labor claim with them a few weeks ago. I'm supposed to get expedited claims since I joined their program... Nothing yet so far :/

  • 2 weeks later...
zach Rookie

zach

Posted
Posted

I Prefer a dedicated parts guy. I don't have a Oreillys near me, but I broke down in my personal car once and figured it out and they were the closest parts store. I bought a distributor from them and 3 weeks later it died. (My first and last transaction with them) . I replaced it with a part I knew from my local guys and never had a problem. . I buy from Advance most of the time and have only had 2 labor claims. I believe one was same day and the other was next day. . Cant believe any place could take weeks? :/

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • Joe Marconi
      Loaners Cars for Customers
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Joe Marconi
      2025 Starting Off as a Better Year. Agree?
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • carmcapriotto
      This Sucks! - And It Works! [E032] - Speak Up!
      By carmcapriotto
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound
      In this episode, our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to discuss a simple but often uncomfortable topic among practitioners of change.
      The slogan:  “This Sucks - and it Works!”
      Craig was inspired to discuss this topic with Brandon after reading a post about slogans that don’t really work well - and the phrase above was suggested as an alternative to some others.
      This stood out, because Craig has literally stood in a room with Brandon as Brandon spoke nearly that exact phrase to a group of tire specialists.
      Brandon has a background in the automotive industry, in software, and rather significantly, the Marine Corp.  The latter component is a thing which makes Brandon uniquely effective when coaching and onboarding in his role at Autoflow, and in other endeavors Brandon is engaged in.
      Listeners will appreciate hearing Brandon's stories, hard earned wisdom and will find a pragmatic approach to learning that emphasises acknowledging that changes are tough, but embracing the suck is the way to get through.
      Additional insights:
      The three ways of learning according to Brandon’s instructor in the Marine Corp
      1.)  Pain
      2.)  Repetition
      3.)  The repetition of pain
      We appreciate Brandon's service and the sacrifices he’s made in service to our country. We know our listeners will too.
      Reach out with any questions to [email protected]
      You can also thank Brandon directly here:  [email protected]
      The Word of the Day: Arduous
      Adjective
      involving or requiring strenuous effort; difficult and tiring "an arduous journey"
      Watch Full Video Episode
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • Changing The Industry
      Why Auto Shops Are DITCHING Aftermarket Parts in 2025?
      By Changing The Industry
      Why Auto Shops Are DITCHING Aftermarket Parts in 2025?
    • Joe Marconi
      Are You Sure You Want to Charge Your Customers A Fee for Using Their Credit Card?
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Joe Marconi

    Five Proven Tips to Improve Your Bottom Line

    By Joe Marconi, in Selling Automotive Repair,

    0 comments 1,114 views
    Joe Marconi

    Isn’t It Time We Rethink What a Master Level Technician Is?

    By Joe Marconi, in Automotive Industry,

    1 comment 1,240 views
    Joe Marconi

    Marketing Strategies To Attract and Retain Your Ideal Customers

    By Joe Marconi, in Automotive Marketing,

    0 comments 257 views

  • Our Sponsors

Main Sections

More Sections

Discussion Forums

×
×
  • Create New...