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Anyone sell extended warranties on repairs?

phynny
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phynny Community Regular

phynny

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I've been tossing this around for years and I'm very close to pulling the trigger. It'd be something like for an additional 20% the repair will have a 2 year warranty and for 30% we'll do a 3 year warranty on parts and labor. I've always taken care of customers after the 1 year warranty anyway so this could be a good way to recoup that and a great marketing tool.

 

Thoughts?

HarrytheCarGeek Experienced

HarrytheCarGeek

Posted
Posted (edited)

I've been tossing this around for years and I'm very close to pulling the trigger. It'd be something like for an additional 20% the repair will have a 2 year warranty and for 30% we'll do a 3 year warranty on parts and labor. I've always taken care of customers after the 1 year warranty anyway so this could be a good way to recoup that and a great marketing tool.

 

Thoughts?

 

Do you keep track of your comebacks, warranty claims? That will help you determine your pricing. There are tax issues to be worked out as well, if you are on the hook for an additional 24 to 36 months I would talk to a CPA about how to mark that extra revenue.

Edited by HarrytheCarGeek
kars Explorer

kars

Posted
Posted (edited)

Why are you not partnered with a vendor that will offer a 2/24 nationwide warranty? NAPA, Pronto, Worldpac, FMP etc.. Some will do a 3/36.

Edited by kars
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Handson Contributor

Handson

Posted
Posted (edited)

We use world pacs 3/36 package. I tell al my vendora if they cant guarantee the part for three years i can not use them. They all agree to do it. I make sure to hit 60 percent or more gross profit. We stay busy and profitable.

Edited by Handson
alfredauto Experienced

alfredauto

Posted
Posted

Agreed with joining a banner program to get the nationwide warranty. I'm on the express car care center program now which is basically the same as the napa program. In house it's not worth losing a customer over a defective part down the line so we stand behind our parts for at least 2/24. I quote all jobs with the best parts I can get. If a guy wants cheap and can't be persuaded to make a better choice he gets 12/12 warranty and I hold him to it. When a person buys oe stuff I expect it to last years.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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