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Hazards of the Road

Pot holes, rough railroad crossings, and uneven pavement are just a few of the hazards of the road that can send you to the repair shop. They can tear up the undercarriage, bend suspension parts, and ruin components. Not to mention the damage to the rims and tires or the front end alignment. We all know how it happens, those things just seem to dart out in front of you with no warning. There you are zooming down the road sipping your morning coffee when all of a sudden you hit one of those car-swallowing pot holes. The coffee flies everywhere, and then your steering wheel starts shaking back and forth. It’s time to make a call to the repair shop.

Undercarriage and suspension damage from pot holes is fairly common. But, there are those occasions when an unwanted passenger hitches a ride underneath the car, too. Ah yes, those bits and pieces of a darting squirrel or road debris that get lodged in the under carriage from time to time. Sometimes you swerve or slam on the brakes, or you might try honking the horn or flash your brights at it. But, due to road conditions, visibility, speed, the weather, or that extra sip of coffee while changing the radio station makes hitting it unavoidable, and now you’ve acquired a new passenger under your car. And, who gets to remove what’s left? Your local mechanic, that’s who.

The diversity in these sudden hitchhikers are endless. I’ve seen everything from an aluminum ladder to road kill. Plastic bags and construction debris are probably the most common stuff I run across. In fact, a few years ago a Jeep rolled in with a differential leak that turned out to be a large garbage bag wedged into the rear seal. It was so impacted in there it actually popped the seal out of the housing. It must have made one heck of a noise as it wrapped tighter and tighter around the drive shaft.

I’m sure a lot of mechanics have seen worse than I have, especially the body shop techs. But I don’t recall any mechanics or body shop tech classes ever going over road debris or squirrel removal. Even if it was a class I missed, I don’t think you could explain the diagnostics to a customer as to how a spare tire flying out of a pickup had just the right angle, and just the right momentum to crack the crank sensor in two pieces, but didn’t do any other damage under the their truck. (Trying to involve their insurance company on that one.) Yeah, it really did happen to an old Ford truck that came in my shop.

I’m not immune to road debris either. I’ve collected my fair share of screws, glass, cardboard boxes, and hitchhiking varmints. The most memorable one was back when my wife and I first got married. We made the long trip to her home town in Nebraska in the middle of one of the worst winters in memory. One morning we decided to drive around town and see what had changed since the last time we were up there. It’s a really small town set amidst miles of corn fields, no grocery store, one gas station, two churches, and three bars. (Priorities ya know) The big excitement in town this winter was the stock pile of corn that was at the Co-op at the train depot. For one reason or another they couldn’t load the grain into the silos. Maybe the conveyor was frozen or the silos were full. I never asked why, besides it was 35 below zero out there, and I wasn’t about to get out of the warm car and ask.

Since there wasn’t anywhere else to put all this corn, they just piled it up right there in the middle of the street. It stretched from side walk to side walk and was higher than the telephone poles. We couldn’t turn around, or back up because there were even more gawkers checking out this huge pile of corn behind us. Instead, we followed the tracks on the edge of the pile from the previous car. As we carefully negotiated over part of the curb and part of the mound of corn (as gingerly as possible) the icy crust of snow on this massive pile of corn gave way and shifted the whole thing just as we went through.

A day or so later, we both caught a whiff a foul odor emanating from the bottom our car. It had the unmistakable smell of burnt corn bread. It seems we didn’t clear that pile of corn all that well, because the catalytic converter shield scooped up a bunch of the corn and some of the snow and turned the converter shield into a mini skillet. It took me hours of lying under the car (in the freezing cold) with what tools I had to clean most of it off. Then I took our family corn machine to the nearest town that still had a car wash open, trying to wash out the kernels faster than the water spray could froze. The smell of the burnt corn lingered for weeks afterwards despite several car washes.

Cooked corn, yea that was a mess but, it doesn’t compare to some of the other things I’ve removed. Such as mangled deer, mice, rabbits, or worse yet… a skunk. I’m not real squeamish when it comes to the blood and guts part of it but, the stench… oh the smell. Years ago after one of my “de-skunking” episodes my uniform guy told me he would rather I just throw those shop rags away instead of turning them back in.

Nothing surprises me anymore when it comes to a customer’s car which has just hit a pot hole or ran over something and their car needs my attention. Anymore, I don’t get all that excited when I find something like a sneaker jammed inside the right front tire rim and it has somehow ripped the ABS sensor wires completely off. I just smile, change out the sensor, and remove the shoe. I’ll add it to the pile of stuff I show the customer after the repair is completed. Needless to say, ya do get a few quirky looks at the counter from time to time. Often times they can’t remember running over something.

 

But, it is what it is… just another day at the shop dealing with hazards of the road.


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Posted

"corn" if you had it placed in the right spot and had a means to catch liquid coming off, you could of made some gasohol to help pay for the trip back home!

Posted

Inspiration is every where. I never know where a new story idea will come from. This one started after my wife reminded me about our "corn" car after she forgot that the corn bread was in the oven. The smell reminded her of the trip. too funny

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  • 3 weeks later...
Posted

We had a weird one the other day. I heard this girl coming long before she pulled in, she ran over a good sized roll of bright blue pex pipe. No damage, but it coiled itself around every suspension item and was dragging like some type of redneck just married streamer.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      Thanks to our Partners,
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      Lagniappe (Books, Links, Other Podcasts, etc)
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      https://www.nationaldaycalendar.com/ 
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      Show Notes with Timestamps
      Introduction to April Marketing (00:00:10)  The hosts introduce the episode and discuss the focus on marketing strategies for April. Spring Car Care Month (00:02:43)  April is highlighted as Spring Car Care Month, emphasizing vehicle maintenance and customer education. Car Care Clinics (00:03:11)  Hosts suggest hosting car care clinics to engage customers and educate them about vehicle maintenance. Vida: Video Every Day in April (00:04:55)  Discussion on the importance of video marketing and committing to daily video creation for engagement. Celebrating National Pickleball Month (00:07:44)  Hosts encourage engaging posts related to National Pickleball Month, even if not directly automotive. Honoring EMS Week (00:08:12)  Discussing ways to celebrate and honor first responders during EMS Week with discounts or special offers. Tax Return Promotions (00:09:55)  Promoting services around tax returns, encouraging customers to invest in vehicle maintenance with their refunds. April Fool's Day Marketing (00:10:48)  Ideas for fun social media posts and jokes to engage customers on April Fool's Day. National Ride Your Horse to a Bar Day (00:14:09)  Hosts humorously discuss the quirky holiday and encourage creative marketing ideas around it. National 4x4 Day (April 4) (00:14:45)  Celebration ideas for off-road enthusiasts and engaging posts for customers. World Rat Day (April 4) (00:15:18)  Discussion on celebrating the impact of rats on auto repairs. National Rita Roadmap Day (April 5) (00:16:12)  A fun take on roadmap reading skills among staff. International Pillow Fight Day (April 5) (00:16:27)  Humorous suggestions for a pillow fight as social media content. National Grilled Cheese Sandwich Day (April 12) (00:17:05)  Ideas for a grilled cheese challenge at the shop. State Pride Days (April) (00:17:28)  Encouragement to celebrate local state days and community engagement. Tax Day and National That Sucks Day (April 15) (00:18:08)  Creative marketing ideas related to tax day and repairs. National Auctioneers Day (April 17) (00:19:08)  Fun activities like staff auctioneering for customer engagement. Easter (April 20) (00:19:40)  Ideas for Easter celebrations and community involvement. Girl Scout Leaders Day and Earth Day (April 22) (00:20:24)  Promoting community ties with Girl Scouts and environmental awareness. Clean Comedy Day (April 28) (00:21:38)  Encouraging clean jokes and humor among staff. Viral Video Day (April 29) (00:22:17)  Encouragement to create engaging videos for social media. April Showers Bring May Flowers (00:23:38)  Marketing strategies related to spring maintenance and vehicle care.
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others


      Tune in for another episode next week. Until then, go fill those bays!
      Talking Points


      General Topics for April:
      April showers bring may flowers - wiper blades, Aquapel, tires Continuing the theme from March Spring maintenance and cleaning Pot holes - winter damage Change back to summer tires Continue with the tax refund talk
      Days of the Year - Monthly Themes
      April is the first of the two National Car Care Months VEDA - Video Every Day in April


      Days of the Year - Weekly Themes
      National EMS Week


      Days of the Year - Daily Themes
      4/1 April Fools Day 4/2 National Ride Your Horse to a Bar Day 4/3 National Burrito Day 4/4 World Rat Day ⅘ International Pllow Fight Day ⅘ National Read a Road Map Day 4/12 National Grilled Cheese Sandwich Day 4/15 National That Sucks Day 4/17 National Auctioneers Day 4/20 Easter 4/22 National Jelly Bean Day 4/28 Clean Comedy Day 4/29 Viral Video Day














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      Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified
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      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
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