Quantcast
Jump to content


Recommended Posts

Posted

When do you buy a customer a thank you gift? How much should they spend before you consider getting them something and how much do you spend? Do you do it just for Christmas of another holiday? Should it be done after a certain dollar figure has been met fir the year? Sound of friends.

Posted

I used to send fruit baskets to my best customers. They stopped coming in as frequently so I suspended the practice. I assume they thought if the mechanic is sending gifts they might have overpaid for the service. Just an assumption, but there was a definite correlation between me sending a gift and a drop in YTD revenue. I notice now my best customers send me gifts, that's better - I don't mind thinking they are wealthy.

  • Like 1
Posted

When we first opened, we sent Christmas cards, the inexpensive boxed cards from the store. A couple of years ago we gave a bag of peanuts in the shell to our best customers. Last year, the owner gave a personal phone call. The phone call got a lot more mileage than the peanuts or the cards.

  • Like 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×
×
  • Create New...