Quantcast
Jump to content

Recommended Posts

Posted

We periodically distribute our employee handbook and shop practices manual to the whole staff and they are supposed to sign a receipt for each acknowledging that they have read and will comply. This time a relatively new tech told our admin person he would sign. Why not? Because under the section about wheels and tires it says "do not use battery operated impact tools to perform final installation of wheel attachment hardware." He had a big expensive half inch drive battery impact and thought he should be able to use it for everything. I was very proud of myself for not going out there and telling him to do what the hell I said. I calmed down and put the justification for the rule in writing.

 

Here it is:

 

******************************************************************************

Wheel installation is arguably the riskiest operation we perform in terms of the potential disastrous results possible if performed incorrectly. Engines and transmissions failing catastrophically pale in comparison when you consider the results of a wheel coming adrift at speed.

 

To minimize the risk and the corporation’s liability, we have established what we feel is the best and most reasonable approach. It is based on a standardized process, tools with known capabilities, and technician experience and training. Some companies require that all lugs be torqued manually to manufacturer’s specs. We have adopted a less stringent process, but one that is accepted practice in our industry and has minimal impact on technician productivity. Implementation of this process depends on the following:

 

  • A compressor with adequate pressure and volume to insure that it is capable in almost all circumstances of providing more torque than needed for the types of vehicles we service.

 

  • Half-inch drive air impact wrenches that are known to provide more torque than needed for the types of vehicles we service.

 

  • Torque sticks that limit the torque to approximately manufacturer’s spec.

 

Battery-operated tools have permeated our industry and in most cases they are easier to use and offer improved productivity. There are great performers and not-so-hot performers. There is no way for management to evaluate the performance of every impact gun that appears in the shop and there is no way to determine the continuing performance of those tools as their batteries discharge and deteriorate with age.

 

The standard process for wheel installation at First Landing Autocare incorporates the use of professional-grade half-inch air impact wrench connected to shop air supply with the correct torque stick for the application. Battery impact guns are not to be used for final tightening of wheel fasteners.

**************************************************************************

 

How does the group feel about this?

 

Posted

Battery impacts are very strong these days, 18v Fuel impact is stronger than most 1/2 air impacts.

 

That said I have heard they don't work well with torque sticks (not sure why). And with that said, all wheels should be torqued with a torque wrench to make sure they are not under tightened (although they may be over tightened).

 

Myself if I have a 100 ft-lbs wheel nut, I tighten it with a 80ft-lbs Torque Stick then finish it off with a torque wrench. But I don't stress speed over being accurate.

Posted

I don't have torque sticks. Used them once, but I didn't see the time savings to be enough to justify. Almost every tech that's come to work here has argued that they have some magical ability to torque just right with an impact alone. I've taken my snap on digital torque wrench to every lug nut on a wheel after they torqued them with an impact and showed them the variations on their torque. If it was supposed to be 100 ft/lbs, they usually ranged between 60 and 130. I insist that if the wheels are off they get torqued to spec with a torque wrench. The safety of my customers and my reputation isn't worth saving 56 seconds over.

  • Like 3
Posted

Whoah.

 

I love my staff, I really do. They are some of the most dependable men & women in the industry, highly skilled, with a generally positive attitude, and with a reasonably healthy pride about the manner in which they complete their tasks. There's not a single member on the team that I would "cherish" losing, and each one of them would create a unique vacuum of lost talent if I lost one of them.

 

That being said...

 

When we add an addendum to our employee handbook that requires the staff to read/sign off on the policy, I do the best I can to educate them all on the rationale behind the change or newly implemented policy, and frankly, the understanding is always clear....there is no room for debate at that point, nor is there even the slightest possibility that any one them think that they have the lattitude to tell me they refuse to sign the document.

 

Once I had a gentleman ask (during a meeting) if he could speak to me immediately afterward regarding some of the meeting's topic material. He withheld the signature on the policy update, until after we had the chance to talk, which I respected. All he wanted was clarification on a few of the details he didn't understand, and although he admitted that he wasn't entirely happy with the new procedure, he wrapped up our talk with an affirming tone, and reitterated how much he appreciated the company he worked for, and the relationships with his coworkers.

 

If I decide that the new uniform standard makes it mandatory to wear purple socks to work...everybody better be ready to go Plum Crazy.

 

Just one man's tale of a mutaully respectful, happy team.

  • Like 1
Posted

I've yet to see a torque stick under torque anything. Dfrisby - check your psi or air tool quality. A standard IR2135 will overtorque every time if gone around twice. I verified my torque sticks, the 80's come in at 100-110, the 100 does 120-130, the thick 120 will snap the stud eventually. 100lb/ft won't warp a rotor in a star pattern.

Posted

As we do updates to our manual, the employees signature is only to show that they have read and received a copy. It does not state that they agree with it. If they disagree or don't follow it, that's a different story, also covered under the policies and procedures.

 

As far as the torquing of wheels, our policy is that you don't get a second chance. ANYONE caught not torquing a wheel with a torque wrench will be terminated. No torque sticks allowed in the shop. I know it sounds harsh, but it is dealt with at the first interview with an employee and it is one of the few things that I demand 100% from my crew. I have a friend with a shop that was working on his friends daughters car. She was on the freeway and a wheel came off. She was able to gain control of the car and stopped in the fast lane. Another car came from behind and hit her. She died at the scene. So, in short, he killed his friends daughter. Imagine living with that the rest of your life. The day I heard that story, my policy took effect. We will not put our customers lives in danger over a few minutes of insuring 100% correctly torqued wheels.

  • Like 1
Posted

I've yet to see a torque stick under torque anything. Dfrisby - check your psi or air tool quality. A standard IR2135 will overtorque every time if gone around twice. I verified my torque sticks, the 80's come in at 100-110, the 100 does 120-130, the thick 120 will snap the stud eventually. 100lb/ft won't warp a rotor in a star pattern.

It wasn't with torque sticks. Just an impact gun. I think torque sticks are fine. I just used them once and didn't find the time savings to be worth the investment. I use my torque wrench all the time. If I was a tire shop it would maybe make sense.

 

Sent from my DROID RAZR HD using Tapatalk

Posted

Like most I started out with air tools while working in shops but as I grew my shop out of the ground I never really had a good air system set up, so I used battery impacts, drills, and even ratchets. Even now with a nice quiet screw drive compressor and a manifold with hose reels coming down in all bays I sill like my battery operated tools. My rule for employees is that you may tighten a well on with an impact at its lowest setting and then they must be torqued with a torque wrench that I provide.

 

And yes the new milwaukee FUEL tools are as badass as they look.

  • Like 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Changing The Industry
      From Parts to Shop Owner #podcast #autorepairbusiness #automotivebusiness
    • By Changing The Industry
      Why Your Auto Repair Shop Needs Strong Leadership During A Transition
    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Focusing on the third part of a five-part 'Unstoppable Framework for Auto Shop Owners' series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive team environment for business success. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes Watch Full Video Episode Here's the link to the fillable download: https://bit.ly/409jaZV Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/ Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/ Unstoppable Framework Overview (00:01:12) The Goal of the Framework (00:02:13) Steve's Story: The Doing It All Trap (00:04:37) Creating Standard Operating Procedures (00:05:46) Impact of Delegation on Business and Life (00:08:30) Importance of Accountability (00:10:46) Steps for Creating SOPs (00:12:51) Encouraging Team Autonomy (00:16:13) Structured Onboarding and Continuous Learning (00:18:27) Feedback Loops and Open Communication (00:19:39) The Business Control Dilemma (00:20:38) Small Wins Matter (00:20:51) Breaking the Micromanagement Cycle (00:21:53) Setting Boundaries for Well-being (00:23:44) The Importance of Personal Time (00:24:42) Final Thoughts on Business Growth (00:25:42) Continuous Improvement Mindset (00:26:52)
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      **Podcast Episode Summary: The Weekly Blitz with Coach Chris Cotton**
      In this engaging episode of "The Weekly Blitz," Coach Chris Cotton, a renowned auto repair business coach, delves into the essential elements that contribute to becoming the premier auto repair shop in your community. Coach Cotton begins by emphasizing the significance of establishing a culture of accountability within the workplace. He explains that when each team member takes responsibility for their actions and outcomes, it creates a foundation for success and continuous improvement.
      Furthermore, Coach Cotton discusses the importance of fostering teamwork among employees. He suggests that a collaborative environment not only enhances efficiency and productivity but also boosts morale and job satisfaction. By encouraging open communication and mutual support, team members are more likely to work together towards common goals, ultimately benefiting the business as a whole.
      Delivering an exceptional customer experience is another key focus of the episode. Coach Cotton points out that while having the latest tools and offering competitive prices are important, they are not the sole determinants of success. Instead, he argues that true excellence is achieved when every employee is committed to maintaining high standards and consistently exceeding customer expectations. This dedication to quality service helps build a strong reputation and encourages repeat business.
      Coach Cotton also highlights the critical role of leadership in cultivating a positive and productive workplace culture. Effective leaders set the tone for the organization, modeling the behaviors and attitudes they wish to see in their team. By providing clear direction, support, and recognition, leaders can inspire their employees to strive for excellence in every aspect of their work.
      Finally, Coach Cotton underscores the importance of building trust and loyalty with customers. He explains that every interaction with a customer is an opportunity to reinforce their confidence in the business. By consistently delivering on promises and addressing any concerns promptly and professionally, auto repair shops can establish long-lasting relationships with their clients, ensuring sustained success in a competitive market.


      Introduction to the Episode (00:00:18)
      Coach Chris Cotton introduces the podcast and its focus on supercharging auto repair businesses.
      Podcast Recommendations (00:01:23)
      Chris highlights other podcasts on the aftermarket radio network worth checking out.
      Inspiration from Previous Episode (00:02:38)
      Chris discusses insights gained from a previous episode with Cecil Bullard about being the best shop.
      Creating a Culture of Accountability (00:03:56)
      The importance of fostering accountability among employees to achieve the goal of being the best shop.
      Defining the Best Shop (00:04:54)
      Being the best shop is a commitment reflected in every operational aspect, not just tools or prices.
      Employee Engagement and Culture (00:06:02)
      The significance of a positive culture where employees thrive and contribute to customer experience.
      The Role of Accountability (00:07:20)
      Accountability is essential; employees must hold themselves to high standards for the shop's reputation.
      Steps to Accountability (00:08:25)
      Chris outlines practical steps for employees to demonstrate accountability in their roles.
      Building a Standard of Excellence (00:09:31)
      Establishing a standard of excellence leads to a desirable workplace and loyal customers.
      Legacy of Excellence (00:10:29)
      Being the best shop is about building a legacy and creating growth opportunities for employees.
      Closing Remarks (00:11:33)
      Chris thanks listeners and emphasizes the importance of a positive mindset in the auto repair business.


      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...