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Posted

I was taking a look at a customers dealer invoice for service and noticed that they charge for the replacement of a drain plug gasket for an oil change. Do you all charge for this item if it needs to be replaced when performing an oil change? I wasn't sure if most shops just include this in the price or if it is charged as an individual item like the dealer.

Posted

Well the vehicles I work on require a new gasket, less you want a comeback. I charge it, and it is included in the price of the service. I do give a breakdown of the invoice with parts and labor. I've learned from my experiences it's best to keep the invoice a simple as possible, while also covering your ass. For this reason I list all parts with a total, labor with a total, services with a total, and then one grand total.

Posted

I charge for them with an individual line charge. I buy them by the 100. Usually cost me .20-.35 and I charge a flat $1.75 for all of them. I also list the torque I tightened the plug at. Looks good and can't be blamed for stripping a pan unlike the ham fists at the quick lubes do.

Posted

I replace drain plug washers with oem style washers and charge for them. Often they are missing or smashed paper thin. I document if they are missing or damaged at check in. I also document if the vehicle checked in past oil change due date/mileage and if low on oil/fluids at check in.

  • Like 1
Posted

Same here, $1.75 for most drain gaskets - replaced every time & we document past due changes & oil level before draining - we are amazed how many cars have no oil on the stick so we do not need to get blamed for an engine issue when the last 3 times here they had no oil on the stick. Of course we all know no customer opens the hood now days.

 

Dave

  • Like 2
Posted

Well I don't see too many 5 qt oil changes. Just MINI's and 500's. Smarts take almost 4. I do all of those for $60.00 parts and labor, and use Liqui Moly synthetic oil. With either a Mann filter, or the generic Worldpac brand filter.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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