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Posted

Okay man, I've held my tongue long enough. Not sure about everyone else but I don't care about your site so stop trying everything in the world to get us to click on it man. You haven't provided anything useful to the current or future shop owners that I have seen but you continue posting links and/or misleading us to end up at your site.

 

 

-Had Enough

Posted

phynny,

 

Thanks for the feedback. Since I joined here last year, it's been my intention

to provide useful information to shop owners. If you follow the links to my site,

you will see over 20 hours of free information which has helped shop owners

make more money, become more profitable and run their businesses more

efficiently and smoothly.

Maybe what I talk about doesn't apply to you or is of no interest to you. If that's

the case, that's okay. For those shop owners that are interested in how to

respond to the latest changes, like the Goodyear free flat program, it's my

intention they use it as an opportunity to make more money in their business.

  • Like 4
Posted (edited)

You always post things that lead back to your site where you want to charge people for helping them make money. I could be wrong but this isn't the place for your sales pitch. This site is for shop owners, current or future to get real world advice from people that are currently in the trenches making a living. We are here to share stories, give advice and support one another in our real world struggles and/or success. You make these vague comments that seem to always lead to your site and it's annoying. You may have a good service but this isn't a place for it.

 

You have to understand that we get a dozen phone calls a day with everyone wanting to sell us something or some service and it gets sooooo tiresome. We want a place to kick back and just share things with others in our same field. I could be totally off base but this is how I feel.

Edited by phynny
  • Like 2
Posted

phynny, My best advise is to just ignore his posts, I understand exactly what you are talking about and if you google him you will see most of his posts are on this site. He may or may not have good advice, I for one do not know, but I do know his type. He means well but more so want to make money .

 

His type of advice is geared towards big shops like, dealers, sears, goodyear, etc.. the places were customers are not number one concern number one concern is money. Those type of businesses don't have to worry about the customer since they are so big. I have been to a couple of meetings with people like him , they want to nickle and dime the customer and push push push sales on everything. Look at factory recommendations if is says do a trans fluid change , all filters , change oil etc. he pushes for that to be done even if not needed, could of been done a week ago but his type of sales is to do it anyway ... If he was in the trenches and actually dealt with the general public and not just corporation owners he would really see what it is about , but that being said it is his job that is what he does for a living. So we have a choice of listening or not freedom of choice, but he also wins with negative comments since it brings attention to him. The best thing is if you decide he is not for you just ignore his posts..

 

have a good one and good luck with all your ventures phynny don't let that guy get to you .

  • Like 1
Posted

I can say that I've chatted back and fourth with Elon from time to time and he's offered great insight - just because you don't like his post isn't exactly reason to call him out. He works a different type of market than us smaller guys as mentioned above.

 

Sent from my SM-N910V using Tapatalk

  • Like 1
Posted

I can say that I've chatted back and fourth with Elon from time to time and he's offered great insight - just because you don't like his post isn't exactly reason to call him out. He works a different type of market than us smaller guys as mentioned above.

 

Sent from my SM-N910V using Tapatalk

 

Nah, I believe I will call him out every time he links something to his site in which he wants to sell things to us. I get enough of this during the day and certainly do not want to have to deal with it on here. The old "bait title, to bait link, to his site" is ridiculous and I will say so every time.

  • Like 2
Posted

 

Nah, I believe I will call him out every time he links something to his site in which he wants to sell things to us. I get enough of this during the day and certainly do not want to have to deal with it on here. The old "bait title, to bait link, to his site" is ridiculous and I will say so every time.

I guess that's your right. Bet you won't stick around long lol.

I'm guessing your phone rings non-stop with courtesy calls all day? Mine does too!

 

Sent from my SM-N910V using Tapatalk

  • Like 1
Posted

I have talked to Elon several times on the phone. He has always been insightful and truly seems to care about me and my shop.

 

Elon offers help for shop owners to maximize their time profits and sales skills. Where do you think he should look for new clients? McDonald's?

  • Like 1
Posted

Just to answer a couple of questions that have surfaced in this thread.

First of all, thank you to ncautoshop and UsedTireShop for your kind
comments. It's my intention to help everyone I come in contact with,
in any way I can. And I always try to do that whether I'm being paid...
or not.

For the record...

1) The shop owners that are a match for my services are not big.

Instead, they are shop owners just like you who are wanting to be able to
take a vacation at least once a year without worrying about how the shop
is doing, in their absence. And to be able to be paid what you're worth,
without discounting, couponing or giving your profits away.

2) The shop owners I am able to help the most are the ones that have a couple
of hours per week to work ON their business, not just IN their business.

3)) That's the only requirement, along with having the same philosophy as mine,
which is in treating the customer right. In fact, I am deadset AGAINST anything
that looks or sounds salesy or pushy when it comes to selling.

Today's customers no longer tolerate that behavior and most of what I
write about proves that. So that is a breath of fresh air for the shop
owners that want to be successful without being the typical hard-sell,
smooth-talking sales person.

4) The promotional posts I have made have been primarily on the blog
provided to me as a benefit of being a paid member that supports this site.
Without paid members, it probably wouldn't be here at all.

Here is what they have put together in an effort to raise money to pay the bills here:
http://www.autoshopowner.com/membership_packages.html

What that means is: I have invested in this site so that I can help this site
stay online. I'm not going to pretend to know Alex or Joe's financial situation.
I do know forums cost money for hosting, security, etc. Without paid members,
many forums go out of business and offline.

This is the blog page AutoShopOwner gave me as a benefit for my investment.
That is where I post my updates to my own website, which is what blogging
is all about:
http://www.autoshopowner.com/blog/16-elon-block-sellmoreautoservicecom/

I am also allowed to have a sig file, as a paid member, which is what you see
below my posts. These are benefits I paid for and therefore, I am using.

So, if I have done something to offend someone here, it certainly was
not my intention. And as skm suggested, you can ignore my posts.

  • Like 4
Posted (edited)

I guess that's your right. Bet you won't stick around long lol.

I'm guessing your phone rings non-stop with courtesy calls all day? Mine does too!

 

Sent from my SM-N910V using Tapatalk

 

I've been around a bit longer than yourself and have no intention of leaving so I do not get your point. Yeah, we all deal with the non stop "courtesy" calls all day long :/.

 

I have talked to Elon several times on the phone. He has always been insightful and truly seems to care about me and my shop.

 

Elon offers help for shop owners to maximize their time profits and sales skills. Where do you think he should look for new clients? McDonald's?

 

McDonalds sounds good smart guy... How about you read about this site and what its for before you make ignorant comments, here, I'll link you since you obviously haven't read it. http://www.autoshopowner.com/about_us.html

Just to answer a couple of questions that have surfaced in this thread.

 

First of all, thank you to ncautoshop and UsedTireShop for your kind

comments. It's my intention to help everyone I come in contact with,

in any way I can. And I always try to do that whether I'm being paid...

or not.

 

For the record...

 

1) The shop owners that are a match for my services are not big.

 

Instead, they are shop owners just like you who are wanting to be able to

take a vacation at least once a year without worrying about how the shop

is doing, in their absence. And to be able to be paid what you're worth,

without discounting, couponing or giving your profits away.

 

2) The shop owners I am able to help the most are the ones that have a couple

of hours per week to work ON their business, not just IN their business.

 

3)) That's the only requirement, along with having the same philosophy as mine,

which is in treating the customer right. In fact, I am deadset AGAINST anything

that looks or sounds salesy or pushy when it comes to selling.

 

Today's customers no longer tolerate that behavior and most of what I

write about proves that. So that is a breath of fresh air for the shop

owners that want to be successful without being the typical hard-sell,

smooth-talking sales person.

 

4) The promotional posts I have made have been primarily on the blog

provided to me as a benefit of being a paid member that supports this site.

Without paid members, it probably wouldn't be here at all.

 

Here is what they have put together in an effort to raise money to pay the bills here:

http://www.autoshopowner.com/membership_packages.html

 

What that means is: I have invested in this site so that I can help this site

stay online. I'm not going to pretend to know Alex or Joe's financial situation.

I do know forums cost money for hosting, security, etc. Without paid members,

many forums go out of business and offline.

 

This is the blog page AutoShopOwner gave me as a benefit for my investment.

That is where I post my updates to my own website, which is what blogging

is all about:

http://www.autoshopowner.com/blog/16-elon-block-sellmoreautoservicecom/

 

I am also allowed to have a sig file, as a paid member, which is what you see

below my posts. These are benefits I paid for and therefore, I am using.

 

So, if I have done something to offend someone here, it certainly was

not my intention. And as skm suggested, you can ignore my posts.

 

 

I did not bother to read your whole post but I did catch something about paying... IMHO you should go peddle your "product" elsewhere as this isn't the place for it.

 

If I am incorrect in my assessment of the site and it's goals I'm sure Joe will step in and clear it up.

 

Either way I'm done with this conversation, I'll leave you to your shamwow type tactics(I say this jokingly-ish, as I literally got stopped by a shamwow salesman today). :).

Edited by phynny
Posted

 

I've been around a bit longer than yourself and have no intention of leaving so I do not get your point. Yeah, we all deal with the non stop "courtesy" calls all day long :/.

 

 

McDonalds sounds good smart guy... How about you read about this site and what its for before you make ignorant comments, here, I'll link you since you obviously haven't read it. http://www.autoshopowner.com/about_us.html

 

I did not bother to read your whole post but I did catch something about paying... IMHO you should go peddle your "product" elsewhere as this isn't the place for it.

 

If I am incorrect in my assessment of the site and it's goals I'm sure Joe will step in and clear it up.

 

Either way I'm done with this conversation, I'll leave you to your shamwow type tactics(I say this jokingly-ish, as I literally got stopped by a shamwow salesman today). :).

I was just saying if you were to badger a paying sponsor, they will likely be chosen over one upset member. You'd likely get the boot. At least my experiences in other forums has shown this. If every member was upset or a large portion of the membership was upset that might hold some water lol

 

Sent from my SM-N910V using Tapatalk

  • Like 1
Posted

I was just saying if you were to badger a paying sponsor, they will likely be chosen over one upset member. You'd likely get the boot. At least my experiences in other forums has shown this. If every member was upset or a large portion of the membership was upset that might hold some water lol

 

Sent from my SM-N910V using Tapatalk

Ah, gotcha man. I didn't think that would have any bearing on things but you never really know I suppose. There are a lot of people bothered by it and have contacted me after my original post. Most are either too nice or have said that I've already shed light on the issue so the don't have to keep pushing. Like I said though, I'm done with this thread and guy honestly.

Posted

I think Elon does provide value to our site. He has a lot of worthwhile things to say as well as a different strategy outlook which I can appreciate. Do I agree with everything he posts? No. I agree far less with many other members on here. I think it is obtuse and small minded to not accept different views. For instance, Elon posts a lot from the perspective from a tire dealer. It may not apply directly to a lot of what we do since we may not sell a lot of tires or operate our businesses differently but it doesn't mean its not worth reading.

 

Elon is also a paying advertising member which I am guessing gives him the right to promote his business. You don't have to click on it. If Elon was selling snake oil and venom I would certainly jump on this band wagon. I don't believe this to be the case.

  • Like 4
Posted

Marketing Success

 

Capture Attention

Create Interest

Propose Value

Sell, Sell, Sell

Value Delivered and Paid for

Repeat Cycle

 

Elon is following the formula to success. And that is exactly what we all should be doing as past, present, future business owners and even employees.

 

Step 1: Find a platform for communication.

He did that by signing up and setting himself up as an advertising member.

 

Step 2: Making himself known by creating a profile and posting on here. Getting attention and creating interest.

 

Step 3: Trying to fulfill the wants and needs of the automotive repair shop market place with relevant automotive repair shop information. Watching his free videos on youtube, Elon delivers relevant information for automotive repair facilities.

 

Not everyone wants and needs the same thing here. Some members are browsers, some are advertisers, some are critics, some are looking for a million dollar idea. Some are transmission shops, some are specialty shops, some are primarily tire shops. All are automotive related. We have shop owners, we have technicians, and we have prospective shop owners. Information is relative to needs and wants.

 

 

It's ok to not be interested or just not see the value. But any

individual or business must continue marketing themselves or their business regardless of any upsets, blowups or criticism for the sake of their own survival and that of the business and it's employees.

 

Elon is trying to prosper, and rightfully so, by marketing himself and proposing the value of his insight and business on this platform for Automotive Shops. So he is doing what all of us need to do. Market! Some will be interested and listen. Some will sign up, and some will disregard or ignore his insight.

 

The truth is all of us must do it and make it a non-stop action. When I go to my neighborhood movie theater and they are marketing the local body shop or curtain store I know that I have absolutely no interest in those things especially while sitting and waiting to watch a movie. I just want to relax and be entertained and the movie theater is marketing body work and curtains to me. What's the relevance? Outflow of communication from a business through that platform. That's it whether I like it or not.

 

Protesting marketing is understandable since there is a constant bombardment of it, but the purpose of it is to create awareness and interest that a person, place or thing exist in the world and how and where you can find more information or get serviced. It's typically not meant to be offensive, but if it is, it still grabbed enough attention and captured your interest enough to talk about it. So it worked either way in making someone or something known, interesting and talked about.

 

Pure Genius!

 

Market anywhere, market everywhere! Make yourself known everywhere! Thats branding through marketing! If Coca Cola and Geico have not overwhelmed the public with their marketing campaigns I don't think Elon has exhausted the automotive marketplace with his posts. We are all looking for more clients, we all need to make ourselves known. Anywhere and everywhere with intention and attention on client gain. Success through communication is the only way I know success occurs. Elon's a communicator.

  • Like 4
Posted

andresauto, you bring up some interesting points about the role of marketing and communication,
in everyone's business.

It reminds me of a quote from one of my mentors, Michael Gerber, author of the best-selling business
book, The E-myth. He says:

"Marketing is everyone's job. The owner of the business must start out by asking marketing questions."

"In fact, there isn't a function or position within the company that is free of asking marketing questions,
if by marketing we mean, 'What must our business be in the mind of our customers in order for them
to choose us over everyone else?'
"

"And so, seen from the appropriate perspective, the entire business process by which your company
does what it does, is a marketing process."


Being able to communicate clearly and effectively when talking with customers is required in order to
thrive - not just survive - in today's very competitive environment.

It's been my experience, when you're able to do that, you'll get a 'yes' (almost) every time.

  • Like 1

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
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      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
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      Instagram - @shopmarketingpros 
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      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others


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      RepairPal.com/shops
      Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com
      Are your customers getting the right first impression of your shop? In this episode, Brian and Kim Walker explore how to make every touchpoint count, from your website and Google Business Profile to your waiting area and phone calls.
      With personal stories and practical tips, they’ll guide you through the customer journey, sharing ways to improve everything from cleanliness to communication. You’ll even hear about Kim’s checklist for first impressions and why small details—like a fresh-smelling lobby or updated photos—make a big impact.
      Get ready to see your shop through fresh eyes and take steps to leave a lasting impression. Tune in now!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you
      grow your auto business and you can learn more at RepairPal.com/shops. 
      Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com
      Lagniappe (Books, Links, Other Podcasts, etc)
      https://www.autoops.com/ - Online Scheduling for Auto Shops
      https://shopmarketingpros.com/ep-131-branding-your-shop-as-a-concierge-auto-repair-shop/ - Branding Your Shop As A Concierge Auto Repair Shop
      https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty
      https://remarkable.com/ - Remarkable notebook
      Show Notes with Time Stamps
      Introduction to the Podcast (00:00:01)  The podcast episode begins with an introduction to the Auto Repair Marketing Podcast.   Welcome and Topic Introduction (00:00:10)  Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair.  Secret Shopper Concept (00:01:03)  Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.   Frog in Boiling Water Analogy (00:01:20)  Brian uses an analogy about a frog in boiling water to illustrate how business owners can overlook issues.   Personal Experience with Shop Cleanliness (00:02:26)  Kim shares a personal story about noticing cleanliness issues in her shop after sitting on the floor.   Origin of the Episode's Topic (00:03:13)  Kim explains that the episode's topic originated from a class she taught about hosting events in auto repair shops.   Creating a First Impression Checklist (00:04:08)  Kim mentions her intention to create a first impression checklist based on customer journey insights.   Importance of Online Presence (00:04:51)  Discussion shifts to how potential customers first experience a business online, including websites and Google profiles.   The Grunt Test (00:06:39)  Brian explains the "grunt test," where a stranger should easily understand what a website is about.   Evaluating Website Impressions (00:08:04)  Kim emphasizes the importance of assessing what feelings a website evokes in potential clients.   Social Media's Role in First Impressions (00:10:12)  The conversation covers how social media contributes to first impressions and customer perceptions.   Content Strategy and Audience Alignment (00:12:08)  Brian shares a client's unconventional marketing strategy and the importance of aligning content with audience expectations.   Google Business Profile Importance (00:12:59)  Kim highlights the significance of maintaining an accurate and complete Google Business Profile for attracting customers.   Customer Experience in a Hurry (00:14:01)  Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information. Improving Waiting Area Appearance (00:15:02)  Discusses the importance of updating photos of the waiting area to enhance customer impressions. The Importance of Phone Etiquette (00:15:38)  Emphasizes listening to phone calls to ensure service advisors are friendly and professional. First Impressions Over the Phone (00:16:38)  Highlights how the tone and manner of answering calls can significantly impact first impressions. Customer Experience During Calls (00:17:18)  Explores the importance of a welcoming greeting and attentive service during phone interactions. Listening to Recorded Calls (00:19:22)  Encourages shop owners to review recorded calls to improve customer service quality. Customer Experience in Shops (00:21:36)  Discusses a personal anecdote about poor customer service and its impact on first impressions. Evaluating Online Scheduling Experience (00:24:26)  Stresses the importance of user-friendly online scheduling systems for customer satisfaction. Drive-By Assessment of Shop Appearance (00:26:23)  Encourages shop owners to evaluate their business from a customer's perspective for first impressions. Parking Lot and Vehicle Presentation (00:27:27)  Discusses the significance of a tidy parking lot and appropriate vehicles for attracting customers. Signage and Branding Consistency (00:29:03)  Highlights the importance of maintaining updated and clear signage to reflect the brand accurately. The Story of the Old Shop (00:29:52)  Brian shares a humorous anecdote about visiting an old shop and its rundown appearance. The Importance of Cleanliness (00:30:46)  Discussion about how exterior cleanliness impacts first impressions in auto repair shops. Creating a Welcoming Atmosphere (00:31:27)  Kim emphasizes the significance of the waiting area’s atmosphere and sensory experiences for customers. Sensory Experiences Matter (00:31:47)  Exploration of how smell and touch affect customers' perceptions in an auto repair shop. Comparing Experiences (00:34:29)  Kim discusses how customers compare their experiences to other businesses like Chick-fil-A. Details Matter (00:35:28)  Highlighting the importance of small details in creating a positive customer experience. Creating a Family-Friendly Environment (00:36:55)  Discussion on accommodating families and making kids feel welcome in the shop. Comfort in the Waiting Area (00:38:39)  Brian stresses the need for comfortable seating and a welcoming environment for customers. Responsibility for Cleanliness (00:39:23)  Discussion on who is responsible for maintaining cleanliness in the shop. Bathroom Cleanliness (00:40:20)  A personal story about the poor state of a customer-facing bathroom and its impact. Thoughtful Amenities (00:41:24)  Kim talks about providing thoughtful amenities for female customers in the bathroom. Impression of Cleanliness (00:43:19)  Discussion on the importance of maintaining high standards of cleanliness in customer-facing areas. Shop Area Cleanliness (00:44:11)  Importance of maintaining a bright, clean, and organized shop environment for clients and staff. Efficient Shop Layout (00:45:02)  Discusses the necessity of an efficient layout to enhance workflow and client experience. Client Interaction (00:46:05)  Emphasizes tailoring conversations with clients based on their vehicle ownership goals. Permission for Inspections (00:47:58)  Importance of asking for permission to perform inspections to enhance client trust and experience. Client Follow-Up (00:48:59)  Discusses the significance of following up with clients post-service to ensure satisfaction. Team Appearance (00:49:48)  Highlights how professional attire of staff can impact first impressions on clients. Importance of First Impressions (00:50:45)  Stresses that consistent positive impressions lead to long-term client relationships and referrals. Final Thoughts and Checklist (00:50:46)  Introduction of a PDF checklist for staff to enhance awareness of shop cleanliness and organization.
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
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