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Posted

Our shop name is Clockwork Calibrations . We are a 3000 sqft shop with three helpers and administration people. I try to specialize in megasquirt and standalone programing but i find myself doing alot of daily driver service work... i enjoy it but it pulls me away from my passion, hard to say no to walk in money.

i have been open for six years and love every minute of my job.

I just want to talk with some kinfolk like myself about the day to days, and see if there is some helpful hints to keeping my shop alive and healthy. plus if anyone needs help with megasquirt efi, i would love to assist.

 

 

p.s. my real car of choice is Volvos, they surprise me evryday with what they can put up with...

 

thanks for reading

 

 

Posted

I'm rather impressed that you can make a living doing only megasquirt stuff.

Most performance guys are hardcore DIY types (aka really cheap when it comes to paying for labour).

Is there a large racing market in your area?

Posted

thanks for having me,

 

we do our fair share of service work that pays the bills from time to time

 

does anyone do credits with thier customers? im having trouble getting customers who owe to payup,

 

maybe its my haircut , haha

Posted

Jim,

 

cool speciality!

 

In regards to "credit" and to make customers pay I think this is something we all have to deal with. When we were doing a lot more enthusiast based work for forum guys and such we would see a lot of rampant drop cars off and not pick back up for long periods of time. 2 things you can do... 1 is offer financing options such as an private label credit card. I have one through Bosch as I am a Bosch car service shop however there are a few out there you can look into. Another thing you can try to do is get very strict with your paperwork and make sure everything is signed. If there is documentation that customers must pick up their vehicles under threat of storage fees and a lien, you will reduce the amount of people who leave their cars with you for untold amounts of time. I wouldn't recommend the latter option but its pretty much the only recourse when it comes to lazy customers.... or get new customers.

  • 2 weeks later...
Posted

firing old and hiring new customers...keep the good and focus on their needs

 

ive been not accepting any new clients for the summer and dealing with just my good clients for about four weeks and its going great, pressure to keep up is fading and the waiting customers are excited to hear from me.... win win,

 

hope everybody is having a great summer

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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