Quantcast
Jump to content


Recommended Posts

Posted

I took in a 2000 Ford E-250 that had been to 2 other shops before me. I then called in an auto electrician specialist to tell me what was wrong with it. He said it needs a new engine so I put a crate motor in it. Although it now has power it still has a miss that no one can find. The specialist says there is nothing else that he can test it for or any one else. His advice is to drive it and see if the motor is tight and things will improve with time and if not, all that can be done is to start throwing parts at it.

 

If I were to take it to the dealer how should I go about this? Take it in as a shop or just an individual? Is there a chance they would give me a max that it would cost me or do they just want a blank check?

Posted

What testing was completed?

What was initial compression and compression now?

Which cylinder is misfiring?

Fuel pressure, injector balance test, injector wiring verification?

Ignition coil resistance, spark quality, ignition waveform?

Wiring wiggle/dowel test?

Cars do not misfire for no reason, there's data missing from the equation. I'm sure everyone here will be more than happy to assist with diagnosis and I'll be more than happy to offer phone consultation if it comes to that.

 

Sent from my SM-N910V using Tapatalk

Posted

Sounds like the "specialist" might not be as special as he thinks he is but then again we have all mis-diagnosed a car or two if we are being honest with ourselves. Doesn't the specialist guarantee his findings and work? I would question the specialist skills especially if they told me to "throw parts at it".

I would agree with ncautoshop in that there is to much information missing to make an accurate assessment. I think you have to go back to some of the basics and start documenting the findings. When someone tells me it's been to 2 other shops or even one, I tell them to take it back because the shop is every bit as frustrated as the vehicle owner and the techs want to fix the vehicle (at least if they are any good). We steer clear of those types of jobs because the vehicle owner already feels they have spent to much and want us to feel sorry for them and give them a break. I have also found that it usually costs us to much to be a hero.

  • Like 4
Posted

Let me tell you now that I am an owner, not a mechanic so my knowledge is limited. I do know my way around the basic stuff. There is no question about the guys skills. He is very well know around my area. Many of the larger shops use him in GA, AL and SC. I have been using him for several years and he has always impressed me.

I will order a PCM. There has been some concerns about that. I know I have not given a lot of details on the problem because I wasn't really wanting more information on what to try. I had given up and was ready to pay the penalty to have the dealer take a shot at it. I just wanted advice on how to go about that.

 

Since I will have to wait for the PCM to get here it would be foolish of me to turn down some help. I will get a list of what has been done that I know of.

Posted

A good "electric tech" should know how to use a scope to see the miss. If nothing else look for the misfire counts on the scanner. Typically, yes.. it could be the PCM, however.... a new motor doesn't always mean a "GOOD" motor. That's where a scope could help out to see the exact problem in the engine...or electrical side of things.

  • Like 1
Posted

I would still like someone to answer my original question about tanking it to the dealer or what to do if you can't fix it.

 

This may not be the right spot for this but I just called and got a list of what to tell you guys. First on the specialist, he is called in by many of the dealerships when they have electoral issues that they can't fix or don't want to. He doesn't have much confidence in them fixing it.

 

The van had no power when we got it. It HAS power now and I am told this is a different problem. Was told problem was with cam in old engine.

 

Spark intensity test on secondary ignition with no break up.

Primary ignition - no break up

Random cylinder misfire occasionally, 80% of the time on #4 vs. other cylinders. This happens at idle.

Cylinder compression on new and old engine 160 to 170.

Valve cover removed, Rocker arms appear to be traveling correctly.

Fuel pressure consistent @ 45

O2 sensor cross count operating correctly during engine miss.

Very intermittent cam shaft position sensor code PO340. Some days we don't get it at all.

Can run 3 KOER test with no codes

When #4 is missing #4 and 5 can be disconnected and #4 put on #5 with no miss.

#4 has new injector

New Coil

#4 secondary ignition cable tested for leakage from boot to other end.

Many plugs tried

Oscilloscope amplitude, frequency range perfect and wave pattern perfect with remaining injectors.

12 ohms resistance on injector

Posted

I would still like someone to answer my original question about tanking it to the dealer or what to do if you can't fix it.

 

This may not be the right spot for this but I just called and got a list of what to tell you guys. First on the specialist, he is called in by many of the dealerships when they have electoral issues that they can't fix or don't want to. He doesn't have much confidence in them fixing it.

 

The van had no power when we got it. It HAS power now and I am told this is a different problem. Was told problem was with cam in old engine.

 

Spark intensity test on secondary ignition with no break up.

Primary ignition - no break up

Random cylinder misfire occasionally, 80% of the time on #4 vs. other cylinders. This happens at idle.

Cylinder compression on new and old engine 160 to 170.

Valve cover removed, Rocker arms appear to be traveling correctly.

Fuel pressure consistent @ 45

O2 sensor cross count operating correctly during engine miss.

Very intermittent cam shaft position sensor code PO340. Some days we don't get it at all.

Can run 3 KOER test with no codes

When #4 is missing #4 and 5 can be disconnected and #4 put on #5 with no miss.

#4 has new injector

New Coil

#4 secondary ignition cable tested for leakage from boot to other end.

Many plugs tried

Oscilloscope amplitude, frequency range perfect and wave pattern perfect with remaining injectors.

12 ohms resistance on injector

Posted

We typically shoot a call out to the Identifix hotline. Roughly $45 for first call, $25 for second call, and third is free.

 

They have saved our tails numerous times.

Posted

I would still like someone to answer my original question about tanking it to the dealer or what to do if you can't fix it.

 

This may not be the right spot for this but I just called and got a list of what to tell you guys. First on the specialist, he is called in by many of the dealerships when they have electoral issues that they can't fix or don't want to. He doesn't have much confidence in them fixing it.

 

The van had no power when we got it. It HAS power now and I am told this is a different problem. Was told problem was with cam in old engine.

 

Spark intensity test on secondary ignition with no break up.

Primary ignition - no break up

Random cylinder misfire occasionally, 80% of the time on #4 vs. other cylinders. This happens at idle.

Cylinder compression on new and old engine 160 to 170.

Valve cover removed, Rocker arms appear to be traveling correctly.

Fuel pressure consistent @ 45

O2 sensor cross count operating correctly during engine miss.

Very intermittent cam shaft position sensor code PO340. Some days we don't get it at all.

Can run 3 KOER test with no codes

When #4 is missing #4 and 5 can be disconnected and #4 put on #5 with no miss.

#4 has new injector

New Coil

#4 secondary ignition cable tested for leakage from boot to other end.

Many plugs tried

Oscilloscope amplitude, frequency range perfect and wave pattern perfect with remaining injectors.

12 ohms resistance on injector

Would it be possible to get a image of his cam and crank waveform? Crosscounts are all well and good, but what's the voltage at during misfire? If compression was good on old engine - that leaves me wondering if there's something else missing.

Heck if you not interested send it my way! I'll fix it lol

 

Sent from my SM-N910V using Tapatalk

Posted

NCAutoshop, Just asked him and he says his scope will not do 2 channels at once. He has high expectations that replacing the PCM will fix it. There may be something else that everyone is missing but it sure runs better with the new engine than it did before. (According to the mechanics)

 

ALTauto thank you for your info. I may be able to use identifix now that I know about them but I don't have what I need at my shop to do this kind of electrical work. That's why I called a specialist. I think the specialist is coming by tomorrow for another car that just came in and then has some out of town jobs to get to. I should have the PCM in a few days.

Posted

Woah right there...a one channel scope is not going to do the trick for most automotive work. Guess it's better than nothing. I would consider a training program for your technicians - maybe have your lead tech spend some time reviewing some of Paul danners material or some time in training classes?

 

Sent from my SM-N910V using Tapatalk

  • Like 1
Posted

NCAutoshop, Just asked him and he says his scope will not do 2 channels at once. He has high expectations that replacing the PCM will fix it. There may be something else that everyone is missing but it sure runs better with the new engine than it did before. (According to the mechanics)

 

ALTauto thank you for your info. I may be able to use identifix now that I know about them but I don't have what I need at my shop to do this kind of electrical work. That's why I called a specialist. I think the specialist is coming by tomorrow for another car that just came in and then has some out of town jobs to get to. I should have the PCM in a few days.

 

1: I find it so hard to understand how he is an electrical/diagnostic specialist with a single channel scope! You need ATLEAST a two channel scope if not a four channel.

 

2. I think you may have found a lack of strength in your area. I would recommend researching in to advanced training for your technicians as well as the tooling needed to tackle jobs like these if you plan to continue doing them.

 

To answer your question, I am relentless. I have not given up on a difficult job and use it as a learning experience when it gets to that point where you are just banging your head against a wall. I talk with the customer and just say "hey, this is an extremely complex and difficult issue. If you will leave the vehicle with me, I will not charge diag time from this point forward." Stay in constant communication with them and when you do find the problem. Give them a estimate to repair. There is a point where a customer can't justify spending an unknown amount of diag time. Find a cap, somewhere between 4-6 hours is where I have typically fallen for the MOST difficult jobs I have done.

 

I am certainly not saying, don't charge for your diagnostics. PLEASE DO! I am saying when you get a job that is SO difficult it takes this amount of time. This has become a learning experience to improve your skills and keep knowledge in your shop.

  • Like 3
Posted

 

1: I find it so hard to understand how he is an electrical/diagnostic specialist with a single channel scope! You need ATLEAST a two channel scope if not a four channel.

 

Yeah, that's about the biggest red flag you could possibly find right there.

 

Both of our master techs have multi-channel scopes on their scanners. Matter of fact, one of them just turned in his brand new Snap-On for the older model, since the new model only supports 2-channels, and he wanted the old model that has 4-channels.

 

That said ... an "electrical specialist" without a multi-channel scope is like saying you're a mechanic without a set of wrenches. It's that basic of a tool.

  • Like 1
Posted

ALTauto thank you for your info. I may be able to use identifix now ...

I would highly, highly recommend getting Identifix, regardless of their hotline. Along with a subscription to iatn forums.

 

AllData and/or Mitchell are great programs. However, Identifix is a game changer.

Posted

Theanswer to your original question is that it willall depends on if you already have a preexisting relationship with the dealership Ifyou don't it won't matter if you're a customer or mechanic. At the end of the day theyare in the business to make money. If thetech who gets your car is greedy n wants to stretch the ticket out....he will. If thetech isn't knowledgeable, thenhe'll cost youmoney just like you're costing the customermoney on an engine that didn'tsolve the problem. So justgo with the truth Because lying won't save you in this case. . , .

Posted

Agree with Identifix. I've been open for 2 years know and I finally had to use them for the first time this month, and man did it help. I had a car that was kicking my a$$, I called the hotline, and we got it sorted out.

Posted

Update, the PCM did not fix the problem. The specialist has committed to getting the scope and but that will not happen right now. Says he is getting a Pico and can't get that off the truck- will have to pay cash for it. Anyone know if that is correct?

The newest info is the Harmonic balancer. I don't know if it was Identifix or a contact at the dealer ship but it looks like some of the rubber is bulging out so I am going to replace that.

Posted

Typically I would set all other notes aside and start over from square one. Something is being overlooked. Never assume new parts are good parts. Clear your codes, go for a drive with the new motor and PCM. . Then come back with your codes so we can help you.

 

Also what size motor? New short or long block? Are you running the correct oil for the variable valve timing? Look at your vacuum. Strong and steady, or bouncing needle?

  • Like 1
Posted

I agree with cdhowell. Get us some data to work with!

Don't buy any additional parts, and send your "specialist" packing. I think I would be very cautious taking on jobs that require powertrain diagnosis from here out!

 

Sent from my SM-N910V using Tapatalk

Posted

The van is fixed! The mechanic that put the engine in swore that he had put new plugs in it, which he did, and that he had swapped out the #4 plug with no change. I question the truth in this. The specialist (Darrell) and myself both questioned him on that and the timing marks. We didn't want to keep going over each others work. Darrell put in around 20 hours on this and finally decided to start checking what others had assured him was good. The plug was pulled and moved to # 6 and the problem followed. After close inspection the insulator is lose on the plug. I don't know if I told you guys but I had paid another shop to put the engine in for me. I split the profit on the ticket and the customer agreed to pay an extra $200 if we could get it done in 1 week. I actually had an ownership in this shop so we help each other out when we can. They don't know that it is fixed and I have been considering how to deal with this. There might be a lot of finger pointing.

I know this is not the best way to do things but this is the first time I have had a problem.

I want to thank everyone for their help and comments are still welcome.

  • 2 weeks later...
Posted (edited)

We had a similar problem the other day on a f250. The injector ground wire was intermittently rubbing against another ground which caused the injector to fire randomly. So if you have a cyl 4 misfire cut the injector ground wire at the injector and at the PCM and run a new wire. This is a free fix for you to try, it costs you a piece of wire and half an hour. The PCM on the one we did was under the battery on the passenger side in the firewall, no need to remove it just the connector.

 

Glad to see you got it fixed. Sometimes starting back at square 1 is the only way.

Edited by alfredauto
  • Like 1
Posted

It's back! I called the customer 2 days after he picked it up to check on everything and he said it was running smooth and everything was great. The day after that he called me and told me the check engine light came on and it felt a little low on power. I told him to bring it back in. The next call I got was that it would have to be towed it had no power and the engine was making a loud noise. I sent someone out there and found out one of the cats had come apart and was blocking the exhaust. That was the noise he was hearing. I had it towed to an exhaust shop and fixed that at my expense. Then it had a random miss fire so I had to have it towed to my shop. The injectors have gunk in them so I am going to replace them and drop the tank to clean it along with the filter. If this fixes everything he will have to pay for the injectors.

Posted

Man, this just keeps getting better. No disrespect, but you need to stop working on this truck and take it to a shop that is computant in auto repair. What parts are you going to throw at it next, maybe a wiring harness?

 

I'm in no way trying to disrespect you but I've been following this thread and you should have never touched this truck, even with your so called expert. 20 hours to find a bad plug and you threw an ECM at it?

 

This is one of the reasons that our industry has an imagine problem. There is nothing wrong with not being able to do all repairs. There are shops in my area that ONLY DO brakes and alignment. Brakes making noise or steering pull, they are the guys. Check engine light on or car isn't starting not their bag. The days of being a general repair shop are GONE.

 

It's bad for the customer financially and your doing them a disservice. You really should reevaluate your business modle. Stick to what you know and do it well. Look at how much this job has cost you in terms of money, time, and credibility. These are all things that once gone, you can't get back.

 

Why are you paying for the cats? The car had came I with a misfire and the truck had been driven for a long time with one. If you knew about Fords, you would know that they take forever to code for misfires and thus if are driven, they will cause cat damage. Now the flip side to this is, if you were tooled up for ford, you would have been able to run a balance test on IDS and pinpoint the misfiring cyld in about 2 minutes. Hell, you could have even looked at mode 6 pid 53 with a code reader to see what was misfiring.

 

This comes to my point of your expert. If he couldn't figure out what cyld was misfiring, and it took 20 hours to find a bad plug, he isn't an expert. I sure hope you didn't pay him 20 hours. Your tech that said he changed the plug wouldn't be doing anymore diag or repairs if he worked for me.

 

Again, I'm not trying to bash you, I just don't like seeing people take on more than they are capable of. It hurts our whole industry. Next shop that gets this customer, customers is going to be on gaurd and not want to pay for testing, because he already had and has spent $xxxx and the problem is still there.

 

I would encourage you to get your guys into training. It's fine if you want to start doing diag, but you have to have a capable tech and proper tooling.

 

 

I don't work on all car lines. I only work on what I'm tooled for and know how to fix efficiently. I'm in this business to make money, not be a superhero who can fix anything. I don't do motors, I don't rebuild transmission, and I do maybe 5-6 clutches a year and I charge very well for them.

 

Now imagine if you stick to doing brakes, Maintience, and simple services. Think of all the hours you lost with this darn truck. I'll take gravy work all day. We've all had our rear ends handed to us, I just know now when to say NO sooner.

 

There is nothing wrong with sticking with what your good at.

 

Again, please don't take any offence to what I'm saying. I'm not judging you or your shop, I just would suggest you rethink your business model. We are all here to make money, not lose it.

  • Like 1
Posted

SMMototors, I know this all sounds horrible and I would not go to my shop after hearing all of this. Your points are well made and I will have to figure out how to avoid this in the future. Please keep in mind that you are only hearing one side of the story but it is still bad. I am currently dealing with all the finger pointing from the shop that put the engine in and the specialist and my mechanic. I certainly don't want to be in this situation again. The cats were cut off and it only cost me 150 including the tow fee. The mechanic that said he had checked the plugs was not my mechanic. He was at the shop that I paid to put the engine in. I will not do that again. The customer is actually happy with me because I have not dumped him like the other shops did and he is still bringing me other vehicles to work on. The specialist has not charged me anything other than his first fee and has stuck with me on this. I know many of you think I should dump him but I have used him for many years on problems that my mechanic didn't feel qualified to deal with and this is the first problem I have had. He has a good attitude and is honest which goes a long way with me. However, I am considering just sending all these issues to a shop better able to deal with them.

Posted

Man, this just keeps getting better. No disrespect, but you need to stop working on this truck and take it to a shop that is computant in auto repair. What parts are you going to throw at it next, maybe a wiring harness?

 

I'm in no way trying to disrespect you but I've been following this thread and you should have never touched this truck, even with your so called expert. 20 hours to find a bad plug and you threw an ECM at it?

 

This is one of the reasons that our industry has an imagine problem. There is nothing wrong with not being able to do all repairs. There are shops in my area that ONLY DO brakes and alignment. Brakes making noise or steering pull, they are the guys. Check engine light on or car isn't starting not their bag. The days of being a general repair shop are GONE.

 

It's bad for the customer financially and your doing them a disservice. You really should reevaluate your business modle. Stick to what you know and do it well. Look at how much this job has cost you in terms of money, time, and credibility. These are all things that once gone, you can't get back.

 

Why are you paying for the cats? The car had came I with a misfire and the truck had been driven for a long time with one. If you knew about Fords, you would know that they take forever to code for misfires and thus if are driven, they will cause cat damage. Now the flip side to this is, if you were tooled up for ford, you would have been able to run a balance test on IDS and pinpoint the misfiring cyld in about 2 minutes. Hell, you could have even looked at mode 6 pid 53 with a code reader to see what was misfiring.

 

This comes to my point of your expert. If he couldn't figure out what cyld was misfiring, and it took 20 hours to find a bad plug, he isn't an expert. I sure hope you didn't pay him 20 hours. Your tech that said he changed the plug wouldn't be doing anymore diag or repairs if he worked for me.

 

Again, I'm not trying to bash you, I just don't like seeing people take on more than they are capable of. It hurts our whole industry. Next shop that gets this customer, customers is going to be on gaurd and not want to pay for testing, because he already had and has spent $xxxx and the problem is still there.

 

I would encourage you to get your guys into training. It's fine if you want to start doing diag, but you have to have a capable tech and proper tooling.

 

 

I don't work on all car lines. I only work on what I'm tooled for and know how to fix efficiently. I'm in this business to make money, not be a superhero who can fix anything. I don't do motors, I don't rebuild transmission, and I do maybe 5-6 clutches a year and I charge very well for them.

 

Now imagine if you stick to doing brakes, Maintience, and simple services. Think of all the hours you lost with this darn truck. I'll take gravy work all day. We've all had our rear ends handed to us, I just know now when to say NO sooner.

 

There is nothing wrong with sticking with what your good at.

 

Again, please don't take any offence to what I'm saying. I'm not judging you or your shop, I just would suggest you rethink your business model. We are all here to make money, not lose it.

 

Like you are a computant speller :P, just having some fun.

 

On a serious note, you had another shop put the engine in??? I can promise that it's not worth being involved in a transaction that you are not in control of, just take this as a lesson learned and move on.

  • Like 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Brian and Hallie break down Google Local Services Ads (LSA) and how auto repair shops are using them to bring in more leads at lower costs. Unlike traditional Google Ads, LSA charges per lead instead of per click, making it a cost-effective approach to customer acquisition. Some shops have reported leads as low as $7 per call.
      They cover how to set up LSA, key verification steps, and ways to optimize a shop’s Google Business Profile for better rankings. The discussion also explores how specialty shops can use LSA effectively and when Google Ads might still be useful.
      With LSA now open to auto repair shops nationwide, early adopters have a clear advantage. Brian and Hallie explain how to make the most of it and why now is the best time to get started.
      Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.
      AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com
      Lagniappe (Books, Links, Other Podcasts, etc)
      Google Local Service Ads
      AutoOps - Scheduling Tools for Auto Shops
      The Google Guarantee
      Google Screened
      Keywords in Reviews – Adding Fuel to the Fire
      Show Notes with Timestamps
      Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest, Hallie Wassinger, discussing the importance of Google Local Services Ads. Overview of Google Local Services Ads (00:02:53)  Hallie explains the recent availability of Google Local Services Ads for auto repair shops across the U.S. Historical Context of Local Services Ads (00:03:25)  Discussion on the past availability of Google Guaranteed Ads and their expansion to auto repair shops. Current Availability and Limitations (00:04:38)  Hallie details the current state of Local Services Ads for tire shops and their limited availability. Cost Structure of Local Services Ads (00:05:34)  Introduction to the pay-per-lead model, highlighting its differences from traditional Google Ads. Service Categories for Auto Repair (00:06:45) Hallie outlines the specific services auto repair shops can advertise under Local Services Ads. Lead Generation Process (00:07:44)  Explanation of how leads are generated through phone calls or messages via the Local Services Ads dashboard. Ongoing Maintenance of Ads (00:08:31)  Discussion on the necessity of monitoring and rating leads to optimize the ad performance. Success Stories from Beta Testing (00:10:55)  Brian shares a success story from Chris Cotton, highlighting low lead costs achieved through Local Services Ads. Lead Cost Insights (00:11:39)  Hallie provides average lead cost data, emphasizing the effectiveness of the ads for auto repair shops. Visibility of Local Services Ads (00:12:18)  Brian describes how Local Services Ads appear prominently in search results, enhancing visibility. Google Screened vs. Google Guaranteed (00:13:02)  Hallie explains the differences between Google Screened and Google Guaranteed, focusing on their application processes. RepairPal Sponsorship Message (00:14:27)  Brian thanks RepairPal for sponsoring the episode and discusses the benefits of being in their certified network. App Fueled Sponsorship Message (00:15:32)  Brian introduces App Fueled, promoting their customer loyalty app for auto repair shops. Verification Process for Shops (00:16:33)  Hallie outlines the verification process for shops to join Google Local Services Ads, including necessary checks. Verification Steps for LSA (00:16:50)  Overview of the verification process for auto repair shops applying for Google Local Services Ads. Challenges with Specialty Shops (00:19:14)  Discussion on difficulties specialty shops face with Google Local Services Ads targeting. Specialization in Google Ads (00:20:03)  Insights on why specialized shops may benefit more from traditional Google Ads. Opportunities with LSA (00:22:05)  Exploration of the current opportunities available for shops using Google Local Services Ads. Cost Benefits of LSA (00:23:13)  Comparison of lead costs between Google Local Services Ads and traditional Google Ads. Importance of Google Business Profile (00:24:29)  Discussion on how optimizing Google Business Profiles impacts LSA ad performance. Role of Reviews in SEO (00:27:40)  Emphasis on the significance of keywords in customer reviews for improving visibility. Optimizing Photos for LSA (00:29:42)  Best practices for managing and updating photos in Google Local Services Ads. Pricing for LSA Management (00:31:01)  Details on the costs associated with managing Google Local Services Ads for shops. Introduction to LSA (00:33:47)  Discussion on the performance of Google Local Services Ads and how to get started. Discovery Call Process (00:34:15)  Details on scheduling a discovery call and assessing local competition for LSA. Final Thoughts on LSA (00:34:38)  Emphasis on the importance of early adoption of LSA for auto repair shops. Self-Management of LSA (00:34:40)  Advice on running LSA independently, highlighting the required time and dedication. Closing Remarks (00:35:29)  Thanking listeners and sponsors, and encouraging engagement with the podcast.
      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
      Follow SMP on Facebook
      Follow SMP on Instagram
      Get The Ultimate Guide to Auto Repair Shop Marketing Book
      Email Us Podcast Questions or Topics 
      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Dan Clark explores how emotion surpasses reason in driving action, particularly in sales, emphasizing the power of storytelling to activate specific brain chemicals. He shares personal experiences, including his recovery from paralysis, to illustrate the impact of belief and a strong "why." The conversation delves into societal stigmas around emotional expression, especially for men, and the importance of genuine connection. Clark further explains how leveraging brain chemistry through storytelling enhances influence and strengthens customer relationships. He concludes by stressing that businesses should prioritize deep human connections over mere transactions. Dan Clark, Hall of Fame Keynote Speaker, New York Times Best-Selling Author of 37 Books, Expert in Next-Level Leadership for Teams, Sales, and Life. https://danclark.com/ Show Notes Watch Full Video Episode The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/ Introduction of Dan Clark (00:00:00) The Importance of Emotion in Memory (00:02:47) Emotion vs. Knowledge in Sales (00:04:17) Statistics on Sales Persistence (00:04:47) The Role of Storytelling in Sales (00:05:13) Social Stigma Around Emotion (00:05:23) Mental Health and Emotional Prosperity (00:06:01) Creating Discomfort for Growth (00:07:05) Asking for Help in Mental Health (00:07:49) The Role of Feelings in Leadership and Sales (00:08:07) The Zone and Brain Chemicals (00:09:11) Emotional Connection in Sports (00:10:06) Impact of Storytelling on Audience (00:12:07) Overcoming Struggles and Emotional Growth (00:16:29) Authenticity and Emotional Expression (00:17:54) The Importance of Belief (00:18:30) Energy and Attraction (00:19:26) Authenticity in Connection (00:19:54) Personal Injury Story (00:20:31) Rock Foundation vs. Rock Bottom (00:21:21) Core Values in Business (00:22:22) The Power of Belief (00:23:08) Asking the Right Questions (00:23:51) Connecting Head and Heart (00:24:36) Physiological Responses to Fear (00:24:49) Storytelling in Sales (00:27:32) Self-Awareness in Customer Service (00:28:29) Identifying with Roles (00:30:22) Heart-to-Heart Connection (00:30:44) Story of Empathy (00:31:07)
      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Marketing isn’t just about spending money; it’s about strategy, creativity, and knowing what actually works. That’s exactly what Brian and Kim Walker unpack in this conversation with Doug DeLuca, owner of Boca AutoFix, who built a thriving auto repair shop without ever working as a technician before opening his doors.
      Doug’s IT background gave him an edge, helping him master SEO, content marketing, and social media, all while running his shop. He shares with Brian and Kim how he tracks data, refines his messaging, and attracts the right clients using unconventional but effective methods. From leveraging Facebook groups to pull in college students to secret-shopping a quick-lube competitor for blog content, Doug proves that marketing success comes from being proactive and intentional.
      This conversation tackles why not every shop needs Google Ads, how to structure diagnostic fees without scaring off clients, and the importance of community involvement. Doug’s hands-on, data-driven approach to marketing offers real insights for shop owners looking to take control of their marketing and maximize results.
      Brian, Kim, and Doug break it all down, giving shop owners a blueprint for smarter, more effective marketing.
      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at
      RepairPal.com/shops.
      Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.
      How To Get In Touch With The Guest
      Doug DeLucca’s Facebook account 
      [email protected]
      BOCA Auto Fix - (561) 826-8834
      Lagniappe (Books, Links, Other Podcasts, etc)
      ASTA
      They Ask You Answer
      They Ask You Answer Podcast Episode 093
      Which is the right fit for you? A quick lube or an independent auto repair shop?
      Google Local Service Ads
      Show Notes with Timestamps
      Introduction to the Podcast (00:00:01)  The podcast begins with a welcome message from the host, Brian Walker. Guest Introduction (00:00:10)  Brian introduces co-host Kim and guest Doug DeLuca, owner of Boca Auto Fix. Overview of Boca Auto Fix (00:00:51)  Doug shares details about his auto repair shop, including its location and age. Hiring an Apprentice (00:01:09)  Doug discusses the recent hiring of an apprentice and the journey leading to this decision. Challenges in Hiring (00:02:13)  The speakers reflect on the difficulties shop owners face in finding and hiring young talent. Marketing Journey Begins (00:03:02)  Discussion shifts to Doug's initial marketing efforts and his involvement in content creation. Background in Technology (00:04:07)  Doug explains his previous technology background and how it influenced his approach to marketing. Learning SEO and Marketing (00:04:45)  Doug describes his self-taught journey in SEO and digital marketing after opening his shop. Realizing Marketing Needs (00:06:14)  Doug reflects on his initial assumptions about marketing and the reality of attracting customers. Understanding SEO Basics (00:08:09)  Doug shares his insights on SEO and the learning process involved in mastering it. Frameworks in Marketing (00:10:25)  The conversation explores the use of frameworks in both auto repair and marketing strategies. Adopting "They Ask, You Answer" (00:11:23)  Doug discusses his experience with the "They Ask, You Answer" philosophy in content creation. Writing Blogs for Customer Engagement (00:12:21)  Doug explains how he uses customer inquiries to create relevant blog content for his shop. Experience at a Quick Lube (00:13:29)  Doug shares his firsthand experience at a quick lube to highlight differences in service quality. Experience Comparison (00:14:06) Doug shares his experience of visiting a competitor's shop to understand customer perception and service quality. Proactive Client Advocacy (00:14:57) The team discusses the importance of guiding potential clients to the right service provider based on their needs. Sponsorship and Marketing Tools (00:16:13) Brian introduces RepairPal, highlighting its benefits for attracting new customers and building trust. Customer Loyalty Apps (00:17:51) Brian discusses the advantages of using App Fueled to create customer loyalty programs for auto repair shops. Incognito Visits (00:18:20) Doug talks about visiting a competitor's shop incognito to gain insights without revealing their identity. Collaboration Over Competition (00:19:09) The speakers explore the idea of referring customers to other shops and building relationships in the industry. Challenging Competition Norms (00:20:20) Brian reflects on inviting competitors to the podcast, emphasizing collaboration over traditional competition. Marketing Involvement (00:22:42) Doug explains the ad hoc nature of their marketing efforts and the role of social media in their strategy. Community Involvement (00:27:41) Doug shares their family's volunteer work and how it integrates with their business's social media presence. Engaging the College Market (00:28:51) Doug discusses how 30% of his clients are college students and their marketing strategies. Collaborating with Local Professors (00:31:18) Doug shares his experience working with a marketing professor for student analysis of his business. Challenges of Seasonal Demand (00:32:24) Discussion on the impact of seasonal changes on business demand and local marketing efforts. Starting with Marketing (00:34:02) Doug advises new shop owners to listen to podcasts and conduct online research for marketing. SEO as a Long-Term Strategy (00:35:08) Doug explains the importance of SEO and its long-term benefits for business growth. Understanding Competition (00:36:44) Doug emphasizes the need to analyze competition and not assume marketing strategies will work universally. The Importance of Data (00:39:08) Doug highlights the role of data in assessing marketing effectiveness and making informed decisions. Nuances of Market Dynamics (00:41:14) Discussion on how geographical and seasonal factors affect marketing strategies in auto repair. Client Avatar and Marketing Alignment (00:42:13) Doug explains the significance of understanding the ideal customer for effective marketing strategies.  Overcoming Diagnostic Fee Challenges (00:43:09) Discussion on how Doug has adjusted his approach to diagnostic fees to improve customer conversion. The Importance of Evaluation Fees (00:43:40) Discussion on the role of evaluation fees and their impact on shop maturity. Improving Customer Communication (00:44:09)  Insights on enhancing customer explanations regarding services and processes. Coaching and Competitive Analysis (00:45:03)  How coaching helped refine service policies and improve customer relations. Content Creation and Marketing Strategy (00:46:32)  The significance of creating content for customer engagement and marketing. Duck Duck Jeep Initiative (00:47:05)  Fun marketing strategy involving ducks to engage with the local Jeep community. Value of Customer Feedback (00:48:46)  Importance of understanding customer inquiries and improving service based on feedback. Contact Information for Doug DeLuca (00:49:29)   Doug shares how listeners can reach him for further inquiries.
      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
      Follow SMP on Facebook
      Follow SMP on Instagram
      Get The Ultimate Guide to Auto Repair Shop Marketing Book
      Email Us Podcast Questions or Topics 
      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Parker Branch of Branch Automotive joins the conversation to discuss shop culture, leadership, storytelling, and business growth in the diesel specialty repair industry. Learn about the importance of employee buy-in, boosting productivity, and ways to build customer trust through thoughtful use of technology. Parker shares his journey from technician to business coach, offering personal experiences and proven strategies for success. Parker Branch, Branch Automotive, Littleton, CO. Show Notes Watch Full Video Episode TST Big Event, March 29th, 2025: https://www.tstseminars.org/ The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/ Introduction to the Summit (00:00:00) Keynote Insights (00:02:07) Importance of Storytelling (00:04:08) Parker's Background (00:04:52) Business Growth (00:05:12) Culture in Business (00:06:02) Self-Assessment in Leadership (00:08:27) Team Accountability (00:09:27) Lean Practices (00:10:26) Building Trust with Customers (00:11:27) AI in Automotive Communication (00:13:33) Motivation and Resources (00:17:26) Attracting and Retaining Talent (00:18:14) Growth vs. Loss (00:18:40) Creating a Positive Culture (00:19:34) Dealing with Toxic Employees (00:20:19) Accountability After Conferences (00:22:22) Cultural Engagement Strategies (00:23:41) Networking and Collaboration (00:24:23) Productivity Challenges (00:28:00) Quarterly Performance Evaluations (00:28:31) Inspiring Change vs. Forcing Change (00:30:20) Seasons of Business (00:31:16) Creating Momentum in Business (00:33:14) Commitment to Success (00:34:21)
      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 208 - Training Hurdles & Reputation Challenges in Auto Repair With Tim Iezzi & Ira Waldman


  • Our Sponsors



×
×
  • Create New...