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Posted

So I had a customer drop a wrecked bike off at the shop because his insurance needs an estimate of damages written up. The bike is obviously totalled, but I went ahead and wrote up the estimate anyways. I've never had to deal with this before, how do I go about/what are the rules regarding charging storage to the insurance company for the motorcycle?

 

Thanks in advance.



Posted

What I've done is contact the insurance company for their rates per day, usually different for fences and not fenced. Then when they call to tow it away they will ask for the total and I've always been paid right away, also don't forget about repossessed cars, same thing.

 

 

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Posted

Ok, I have the receipt where they paid city storage and a transfer fee to the body shop there, then storage from the body shop before it was sent to me. It's already cost them $1200 just to get the bike to me, I'm assuming they are going to want it pretty quick.

 

What's the rules on acquiring the bike? Will they offer a buyout option to the owner, and if he declines they pick it up? It has some good parts on it I could use on some bikes I have, wondering how to get my hands on it.

Posted

I've bought cars from insurance companies, I just asked for the price. In NY they give me the paperwork I give them the cash. Most of the time copart pays more than i want to pay so they get the car I get the storage. If you hammer the ins. Co. on storage they will blacklist you, just keep it in mind. It really depends on your area, I get $35/day outside but in a city its probably double or triple that.

Posted

You can't change for the estimate, but you can charge what's called an "administration fee" I usually charge $300. If the bike is totaled,I would be charging my admin fee PLUS storage fee from the time the estimate was sitting to when it was hauled off.

 

I charge $65/day storage and have always gotten it. As far as getting blacklisted, customers can bring their car/bike to whatever repair facility they wish.

 

Your not going to get blacklisted as much as your not going to become a preferred vendor for said insurance.

 

It's all a giant game. Don't think that because insurance already spent$1200, that they are in a hurry.

 

Make your money, learn the game.

Posted

Ok, I wrote up the estimate the same day it was dropped off, do I need to notify them that it's done before I can start collecting storage? I tried calling and got stuck on hold and after 10 minutes just hung up.

 

Thanks again

Posted

Your state and local laws permitting, you can charge for estimating, any tear down for estimate, any transporting, any measures to protect the unit, clean up, admin fees, and Inside storage. If you're not sure what the rate for inside storage is in your area, call a legit local body shop for going rates.

Add everything up and see if the parts are worth it. Depending on your bill, it might be best just to get the $$

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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