AutoShopOwner Announcements
Here you will will find announcements and information from the staff at AutoShopOwner.
Subforums
-
- 95
- posts
189 topics in this forum
-
- 0 replies
- 2.8k views
-
- 0 replies
- 1.1k views
-
- 1 reply
- 1.4k views
-
- 0 replies
- 1.2k views
-
- 0 replies
- 1.5k views
-
- 0 replies
- 1.1k views
-
- 0 replies
- 780 views
-
- 1 reply
- 592 views
-
- 0 replies
- 578 views
-
- 0 replies
- 444 views
-
- 1 reply
- 1.1k views
-
- 0 replies
- 572 views
-
- 6 replies
- 3.6k views
-
- 0 replies
- 513 views
-
- 0 replies
- 460 views
-
- 2 replies
- 547 views
-
- 0 replies
- 649 views
-
- 0 replies
- 666 views
-
- 1 reply
- 617 views
-
- 0 replies
- 958 views
-
- 11 replies
- 2.9k views
-
- 0 replies
- 968 views
-
- 1 reply
- 1.2k views
-
- 2 replies
- 1.6k views
-
- 1 reply
- 1.2k views
-
- 21 replies
- 6.2k views
-
- 0 replies
- 1.3k views
-
- 0 replies
- 1.1k views
-
- 1 reply
- 1.3k views
-
- 0 replies
- 1.5k views
-
- 1 reply
- 2.6k views
-
- 2 replies
- 1.7k views
-
- 1 reply
- 1.3k views
-
- 0 replies
- 1.1k views
-
- 0 replies
- 1.1k views
-
- 1 reply
- 1.2k views
-
- 0 replies
- 1.2k views
-
- 9 replies
- 2.6k views
-
- 2 replies
- 1.6k views
-
- 6 replies
- 5.7k views
-
- 0 replies
- 1.1k views
-
- 1 reply
- 1.5k views
-
- 1 reply
- 1.7k views
-
- 1 reply
- 1.7k views
-
- 1 reply
- 1.2k views
-
- 0 replies
- 1.2k views
-
- 1 reply
- 1.5k views
-
- 2 replies
- 1.4k views
-
- 3 replies
- 1.8k views
-
- 1 reply
- 1.3k views
-
Upcoming Events
No upcoming events found -
Latest Posts
-
By Joe Marconi · Posted
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
-
First off, advertising isn’t the only thing. Stay on top of your social media. And the pictures you post don’t have to be just car stuff. But maybe suggest/encourage scenic drives. Weekend vacation spots. How about lifestyle posts? · Are your service advisors doing all they can to provide an amazing customer experience? Agreed, but I would expect some “amazing customer experience” ideas. See my article in Ratchet and Wrench magazine on tips for making your next customer interaction fun—and memorable. https://www.ratchetandwrench.com/shop-life/columnists/article/33005755/broski-its-about-the-customer-experience · Are multipoint inspections being done properly? I can see that, but I don’t understand why that even has to be said. I’m old. I started working on VW bugs in my back yard. My first real job as a mechanic was at a Porsche only shop. We check out EVERY car that came in. And not to make more money, but to take care of the customer and their car. Where practical, we road tested every car before working on it, to check the handling, braking, alignment, acceleration, gauges, etc. It seems every 6 months to a year, an article talks about doing DVI’s. Why? The only reason that makes sense NOT to do one (from the technician’s point of view) is if the service advisor takes too long to get an approval and the tech has to wait. · Are your service advisor proactive with making sales and trained properly to handle objections? Quit with the “sales” and the “selling” and start advising. Advising what’s best for the customer, which is probably best for the shop as well, IF you’re dealing from a relationship perspective with “customer/friends.” Customer friends who KNOW you have to make a fair profit, just like every other business. And you won’t get nearly as many objections. -
By Transmission Repair · Posted
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
-
By Joe Marconi · Posted
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
-
By Joe Marconi · Posted
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
-
By Joe Marconi · Posted
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
-
By Joe Marconi · Posted
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
-
By Joe Marconi · Posted
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
-
