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Business Review, Coaching, Tips & Articles

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Business Talk - How's your shop doing?

How was last month? How was last year? Shop performance and overall numbers review. Post a new topic to get started.

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Joe’s Business Tips For Shop Owners

Tips from Joe Marconi, co-founder of AutoShopOwner. His tips are shared to help you in your day to day shop operations, sales, customer service, marketing, advertising, and more!

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Management Coaching, Business Training, Consulting

Discussions regarding shop management and business help such as 20 groups, paid coaching, consulting, training, webinars, podcast, business seminars and business events, designed to help grow your business.

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Podcasts, Webinars & Live Streams

Check out some of the latest automotive and business podcasts in the industry. Post information about your Podcasts, Webinars & Live Streams to the community.

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AutoShopOwner Articles

This forum is reserved for article discussions. Comments posted on article pages will also be added as posts to article threads here, and visa versa.

2.6k

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Latest Posts
- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By RKM · Posted 2 hours ago
  
  Agreed. For us, since we want to be a one-stop-shop as much as possible for our customers and do not like sending them elsewhere, we chose to take care of our customers by doing these warranty company jobs, but charging a higher rate seems best for us. Our labor rate for warranty companies is closer to $35 above normal rate to recoup the extra phone time and hassle we advisors go thru with warranty companies. I agree with MOORE Automotive about advising the customer ahead of time - to expect the warranty company to not cover all of the repair even if its a repair is included in the contract. What are the thoughts of bringing this up to customers who are looking at buying a new car....that the dealer will likely attempt to sell them a warranty package, and advise them to instead put that money aside for vehicle repair/maintenance. I told one customer that the $1500 that they could pay for the warranty package may or may not cover the needs your car has in the future, but if you store it away in a separate account, it will defiantly go toward any needs your car has. Is that a good idea...any thoughts?
- Poker Theory And Automotive Diagnostics With Rich Falco [E160] - Diagnosing the Aftermarket A to Z
  
  By Joe Marconi · Posted 23 hours ago
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
  By Joe Marconi · Posted 23 hours ago
  
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- Book Recommendations
  
  By Transmission Repair · Posted 23 hours ago
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
  By Transmission Repair · Posted Yesterday at 04:59 PM
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
  By Joe Marconi · Posted Yesterday at 12:05 PM
  
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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By Joe Marconi · Posted Yesterday at 12:00 PM
  
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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By Gary Childs · Posted Yesterday at 03:11 AM
  
  We deal with them. Shop rate is $20.00 per hour more and we add the time we have to hassle with them to the bill. Also inform them and the customer that the customer has to pay us what they will not pay. I do not take any crap from them at all.

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