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It Still Ain't Right - - - Cars I know, People.... never sure

By Gonzo, April 13, 2013
- 3 replies
- 2k views
- tommetter
- April 19, 2013
Innovations - - - Technology and Future Generations

By Gonzo, April 6, 2013
- 5 replies
- 2k views
- Jeff
- April 7, 2013
Crystal Ball Diagnosing -- Seeking knowledge and enlightment

By Gonzo, April 1, 2013
- 4 replies
- 1.9k views
- Jeff
- April 3, 2013
Want To Find Your Pathway To Success? Focus On People, Not Process Or Profit

By Joe Marconi, March 28, 2013
- 0 replies
- 1.8k views
- Joe Marconi
- March 28, 2013
Leap Of Faith - - - Sometimes not following procedure is the procedure to follow

By Gonzo, March 23, 2013
- 5 replies
- 2.3k views
- Joe Marconi
- March 24, 2013
It Doesn't Matter - - - Have ya heard that from someone? Here's my wife's story... too funny

By Gonzo, March 2, 2013
- 3 replies
- 2.1k views
- Gonzo
- March 5, 2013
Perishable Goods - - - Cars and technology pass into history, but a mechanics knowledge lasts forever

By Gonzo, February 23, 2013
- 3 replies
- 2.2k views
- FROGFINDER
- February 26, 2013
Geek With Attitude - - - - Your attitude doesn't match your intelligence.

By Gonzo, February 16, 2013
- 7 replies
- 2.4k views
- Gonzo
- February 18, 2013
Hey Look, I Found The Loose Nut

By Gonzo, February 18, 2013
- 1 reply
- 1.5k views
- CARMandP
- February 18, 2013
Have A Great Day --- Yea, there really are great days in the business, we just tend to dwell on the bad sometimes.

By Gonzo, February 10, 2013
- 6 replies
- 2.4k views
- Jeff
- February 13, 2013
Be Professional - - - Yes, there's unscrupulous business professionals everywhere

By Gonzo, February 2, 2013
- 5 replies
- 2.2k views
- Gonzo
- February 3, 2013
Knock Knock -- -- Who's There? Finding odd noises in a car

By Gonzo, January 26, 2013
- 8 replies
- 2.7k views
- xrac
- January 30, 2013
I'll Bet Ya! - - - It smelled, it stunk, but I made the bet...

By Gonzo, January 19, 2013
- 4 replies
- 2k views
- xrac
- January 19, 2013
Experts Among Us - - - - Need Advice? Ask an Expert. Need an Expert? Ask a Friend.

By Gonzo, January 12, 2013
- 8 replies
- 2.5k views
- JustTheBest
- January 14, 2013
Pilsner Payment - - - - How one customer paid for advice

By Gonzo, January 5, 2013
- 5 replies
- 2.2k views
- Gonzo
- January 6, 2013
Success; You think it’s Luck?

By Joe Marconi, December 27, 2012
- 5 replies
- 3.2k views
- FROGFINDER
- January 1, 2013
The SANTA Saga - - - Every year I gotta break out this story...

By Gonzo, December 22, 2012
- 6 replies
- 2.2k views
- Gonzo
- December 29, 2012
Welcome To My World - - - - Some days just don't start all that well.

By Gonzo, December 15, 2012
- 8 replies
- 2.7k views
- Gonzo
- December 16, 2012
Where Ever You Go .... --- I was asked, Why do I write these wacky stories

By Gonzo, December 8, 2012
- 5 replies
- 2.2k views
- Gonzo
- December 10, 2012
Expectations - - - Hope for the Best, but expect the worst... it's the same thing I think about when working on a car.

By Gonzo, December 1, 2012
- 4 replies
- 1.8k views
- Gonzo
- December 2, 2012
What's In The Toolbox - - - Tools you say? I think there's a lot more than that.

By Gonzo, November 24, 2012
- 4 replies
- 2k views
- Jeff
- November 25, 2012
Squirrels, Squirrels, Squirrels - - - - A Dad, a squirrel, and the son's car.

By Gonzo, November 17, 2012
- 3 replies
- 1.9k views
- xrac
- November 17, 2012
Second Hand Lyin' - - - Second hand information ain't nothing like First Hand knowledge

By Gonzo, November 10, 2012
- 4 replies
- 2k views
- Gonzo
- November 11, 2012
Last Stop Before the Asylum - - - Time for a Spooky Story (and yes... it really did happen)

By Gonzo, November 3, 2012
- 4 replies
- 1.8k views
- Gonzo
- November 4, 2012
So You're a Mechanic -- -- The Ups and Downs of choosing this career

By Gonzo, October 20, 2012
- 4 replies
- 2.2k views
- Gonzo
- October 21, 2012
Nobody's Perfect -- -- Let's face it... nobody is perfect

By Gonzo, October 13, 2012
- 3 replies
- 1.9k views
- kenk
- October 14, 2012
Brain Damage - - - "How many brains does it take to fix a car?"

By Gonzo, October 6, 2012
- 4 replies
- 2k views
- Gonzo
- October 6, 2012
Duct Tape --- "What is it Not good for"

By Gonzo, September 29, 2012
- 7 replies
- 2.4k views
- Gonzo
- October 2, 2012
Sci-Fi or Our Future Reality ---- A vision of the future while exploring the past.

By Gonzo, September 15, 2012
- 7 replies
- 2.4k views
- TTP
- September 29, 2012
One More Busted Knuckle - - - Who hasn't skinned a knuckle or whacked a finger, I know I have!

By Gonzo, September 22, 2012
- 7 replies
- 2.5k views
- Gonzo
- September 25, 2012
Can Your Business Run Without You?

By Joe Marconi, April 23, 2011
- 3 replies
- 2.4k views
- Joe Marconi
- September 14, 2012
New Dog, Old Tricks --- Sometimes teaching a new tech involves more than just books and tools

By Gonzo, September 8, 2012
- 5 replies
- 2k views
- Spence
- September 9, 2012
Stupid's Free.... ----- Never argue with an idiot, or a know-it-all DIY'r.

By Gonzo, September 1, 2012
- 6 replies
- 2.6k views
- Gonzo
- September 3, 2012
The Things Kids Say - - - As an adult, it's probably not a good thing to say something in front of our kids.... unless we want it repeated to strangers.

By Gonzo, August 25, 2012
- 3 replies
- 1.7k views
- Gonzo
- August 25, 2012
Temporary Helpers - - - Some people are rather creative as to how they riggle their way to be next to their car in the repair shop.

By Gonzo, August 18, 2012
- 2 replies
- 1.6k views
- Gonzo
- August 18, 2012
Poke It With a Sharp Stick - - Stone Age Cavemen used sticks and stones, and some modern cavemen still use that method to fix thier car.

By Gonzo, August 11, 2012
- 4 replies
- 2.1k views
- Gonzo
- August 11, 2012
Myths and Rumors There's rumors, and then there are those myths of auto repair.

By Gonzo, August 4, 2012
- 7 replies
- 2.5k views
- Joe Marconi
- August 8, 2012
Challenges and Rewards - - Every day has its challenges, everyday has its rewards

By Gonzo, July 28, 2012
- 2 replies
- 2k views
- Gonzo
- July 30, 2012
Where Do They Go? - - - So what do those customers do when you're to busy to get to their car?

By Gonzo, July 21, 2012
- 7 replies
- 2.7k views
- Jeff
- July 26, 2012
2012 and Beyond: Opportunity or Uncertainty?

By Joe Marconi, February 24, 2012
- 3 replies
- 2.3k views
- Jeff
- July 26, 2012
Dealing with and Learning to Manage the Changing Workforce

By Joe Marconi, May 10, 2011
- 5 replies
- 2.6k views
- Joe Marconi
- July 15, 2012
Sometimes You Meet the Nicest People At the Repair Shop --- (Time for a feel good story)

By Gonzo, July 14, 2012
- 2 replies
- 1.6k views
- Gonzo
- July 14, 2012
The Walking Dead

By Joe Marconi, July 11, 2012
- 3 replies
- 2.2k views
- Gary A
- July 13, 2012
Second Rate Parts --- Just because it's a "new" part doesn't mean you're done. Test, Verify, and if neccesary... test again.

By Gonzo, July 7, 2012
- 6 replies
- 2.3k views
- Joe Marconi
- July 8, 2012
You Can Lead A Horse To Water... "leading the tech into replacing parts with out testing is never a good idea"

By Gonzo, June 30, 2012
- 5 replies
- 2.2k views
- Gonzo
- July 1, 2012
Dog Gone It! - - - - - the vet and the dog, the mechanic and the car

By Gonzo, April 7, 2012
- 9 replies
- 3.5k views
- Gonzo
- June 30, 2012
The A,B,C's of Automechanics - - - - - I don't agree with the labor guide skill levels. I've come up with my own definitions.

By Gonzo, June 23, 2012
- 5 replies
- 2.8k views
- FROGFINDER
- June 24, 2012
Passing The Torch - - - "It happened to this dad's first car and now it happened to the son's car as well."

By Gonzo, June 16, 2012
- 4 replies
- 2k views
- xrac
- June 17, 2012
Take It To The Dealer - - - Every customer has a reason they are at your shop, Everyone of them have made a choice as to which type of repair shop to use (dealer or independent) here's a few of those reasons I've run across

By Gonzo, June 9, 2012
- 3 replies
- 1.6k views
- FROGFINDER
- June 10, 2012
Snake Oil -- -- -- Some people will buy anything... ah, not me.

By Gonzo, June 2, 2012
- 3 replies
- 2.1k views
- Gonzo
- June 3, 2012

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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By RKM · Posted 14 hours ago
  
  Agreed. For us, since we want to be a one-stop-shop as much as possible for our customers and do not like sending them elsewhere, we chose to take care of our customers by doing these warranty company jobs, but charging a higher rate seems best for us. Our labor rate for warranty companies is closer to $35 above normal rate to recoup the extra phone time and hassle we advisors go thru with warranty companies. I agree with MOORE Automotive about advising the customer ahead of time - to expect the warranty company to not cover all of the repair even if its a repair is included in the contract. What are the thoughts of bringing this up to customers who are looking at buying a new car....that the dealer will likely attempt to sell them a warranty package, and advise them to instead put that money aside for vehicle repair/maintenance. I told one customer that the $1500 that they could pay for the warranty package may or may not cover the needs your car has in the future, but if you store it away in a separate account, it will defiantly go toward any needs your car has. Is that a good idea...any thoughts?
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  By Joe Marconi · Posted Thursday at 05:28 PM
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
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- Book Recommendations
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By Gary Childs · Posted Thursday at 03:11 AM
  
  We deal with them. Shop rate is $20.00 per hour more and we add the time we have to hassle with them to the bill. Also inform them and the customer that the customer has to pay us what they will not pay. I do not take any crap from them at all.

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