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AutoShopOwner Articles

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531 topics in this forum

  1. Build a Successful Customer Retention Program

    By Joe Marconi,
    • 4 replies
    • 2.8k views

  2. 7 Years of Bad Luck - a tongue and cheek look at mechanics and their superstitions

    By Gonzo,
    • 5 replies
    • 2.2k views

  3. Reverse Opposites - Opposite attitudes, By the way repairs, all reverse the daily progress

    By Gonzo,
    • 6 replies
    • 2.1k views
    • skm
    • skm

  4. OK, Who Left The Gate Open! - - - clank, pop, grind, zwing, You can here them coming!

    By Gonzo,
    • 8 replies
    • 2.8k views

  5. Cars With Baggage - - Think Edsel..what comes to mind?

    By Gonzo,
    • 4 replies
    • 2.2k views

  6. The Basic Tools Have Changed - timing lights and meters have given way to micro processors and sensors

    By Gonzo,
    • 2 replies
    • 1.6k views

  7. Shift Happens - Diagnostics, diagnostics, diagnostics

    By Gonzo,
    • 9 replies
    • 2.7k views
    • skm
    • skm

  8. Anticipated Questions - New technology means...new repair questions

    By Gonzo,
    • 6 replies
    • 2.8k views

  9. Why Is It? - - I've got questions...no...I don't need answers

    By Gonzo,
    • 6 replies
    • 2.5k views

  10. Horseshoes And Hand Grenades - The old parts cannon vs. proper diagnostics

    By Gonzo,
    • 6 replies
    • 2.2k views

  11. Lifetime warranties - They're not like they used to be

    By Gonzo,
    • 13 replies
    • 3.3k views

  12. Hazards of the Road - Potholes and varmints.

    By Gonzo,
    • 7 replies
    • 2.6k views

  13. What's On Second - Getting the most out of a phone call

    By Gonzo,
    • 3 replies
    • 2k views

  14. Twas The Night Before Christmas - A story you'll have to tell to all your little elves

    By Gonzo,
    • 5 replies
    • 2.1k views

  15. Ode to Santa - Santa has his problems.

    By Gonzo,
    • 1 reply
    • 1.4k views

  16. 12 Days of Christmas - mechanics style-

    By Gonzo,
    • 7 replies
    • 2.4k views

  17. Lost and Found -- The game of hide and seek with tools

    By Gonzo,
    • 9 replies
    • 2.8k views

  18. Selling is all about helping the right customer

    By Joe Marconi,   
    • 0 replies
    • 1.8k views

  19. Going On A Diet - Diet or not, seems truck manufacturers have the same problem I do.

    By Gonzo,
    • 6 replies
    • 2.5k views

  20. Growing Alligator Skin

    By Gonzo,
    • 8 replies
    • 3.6k views

  21. Pulling the plug, on an old car - - The car is gone, the customer remains.

    By Gonzo,
    • 10 replies
    • 3.1k views

  22. I Stayed At The Inn - Top ten reasons for knowing more than I do about auto repair

    By Gonzo,
    • 6 replies
    • 2.3k views

  23. New Car Sales Are Up! Prepare or Beware?

    By Joe Marconi,
    • 4 replies
    • 2.2k views

  24. Thinking Outside the Box - Case Study on an 04 F150 cruise control

    By Gonzo,
    • 7 replies
    • 2.6k views

  25. Third Time's the Charm - We all need customers, but...

    By Gonzo,
    • 11 replies
    • 3.1k views

  26. Paper Or Plastic - It used to be paper, now it's plastic.

    By Gonzo,
    • 5 replies
    • 2.4k views

  27. Pikes Peak and the Rental - - Did ya ever wonder where a rental goes after it leaves the rental office?

    By Gonzo,
    • 10 replies
    • 3k views

  28. Bring Back Shop Class - Education is important, learning a trade is priceless

    By Gonzo,
    • 10 replies
    • 3.7k views

  29. It's Not What They Say, It's What They Said - - diagnosing customer comments

    By Gonzo,
    • 6 replies
    • 2.5k views
    • Jeff
    • Jeff

  30. Who Is Your Ideal Client ??

    By Shopcat,
    • 1 reply
    • 1.7k views

  31. Of Mice And Men - Plans and results... sometimes don't go together

    By Gonzo,
    • 7 replies
    • 2.7k views

  32. My All Time Worst Spark Plug R&R's --- simple job turned impossible.

    By Gonzo,
    • 13 replies
    • 3.6k views

  33. North vs. South - A battle not between the states but a battle it is

    By Gonzo,
    • 12 replies
    • 3.9k views

  34. Shop Vultures - Those annoying customers that have to hover around the car

    By Gonzo,
    • 10 replies
    • 3.5k views

  35. Dragnet Diagnostics - Just the facts ma'am...

    By Gonzo,
    • 3 replies
    • 2k views

  36. Gentlemen, Start Your Engines! - - - Is NASCAR ready for the autonomous car?

    By Gonzo,
    • 6 replies
    • 2.2k views

  37. One Piece At A Time - - - redesigning the designs

    By Gonzo,
    • 4 replies
    • 2k views

  38. The Long and Short of it - - customer's explanations can clue you in on the repair

    By Gonzo,
    • 5 replies
    • 2.2k views

  39. Did You Manage Your Shop Today Or Did It Manage You?

    By Shopcat,
    • 0 replies
    • 3.5k views

  40. The Refrigerator Light - explaining intermittent diagnostics

    By Gonzo,
    • 2 replies
    • 1.9k views

  41. On-Demand/In-Demand Everywhere you turn...there's a different demand

    By Gonzo,
    • 4 replies
    • 1.9k views

  42. Old Sarge - We should remember our vets, and not just on the 11th of Nov.

    By Gonzo,
    • 5 replies
    • 2.8k views

  43. Mechanics Need Not Apply - So, everybody is a mechanic?

    By Gonzo,
    • 7 replies
    • 2.7k views

  44. Rude or Incompetent - Point and counterpoint...

    By Gonzo,
    • 3 replies
    • 2.3k views

  45. COUNTER MEASURES

    By Shopcat,
    • 0 replies
    • 1.7k views

  46. Diagnostics Fee or Free - rerun article but a good one.

    By Gonzo,
    • 26 replies
    • 6k views

  47. Free The ECM - Just doin' what the manual said. (rerun story from 2010)

    By Gonzo,
    • 4 replies
    • 2.1k views

  48. SPRING INTO SUMMER !!!

    By Shopcat,
    • 0 replies
    • 1.6k views

  49. And Now, A Word From Our Sponsors... - Customer beware....

    By Gonzo,
    • 4 replies
    • 2.2k views

  50. Opportunity Doesn't Knock, It Calls !

    By Shopcat,
    • 1 reply
    • 1.9k views
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