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Earning Respect of the Parts Store ----- ----- ----- ----- "When your actions affect their reactions"

By Gonzo, July 16, 2011
- 3 replies
- 1.9k views
- Gonzo
- July 17, 2011
A Bad Week Ends Up a Lesson On Life

By Joe Marconi, April 23, 2011
- 3 replies
- 2.2k views
- xrac
- July 13, 2011
Hey Look, I Found the Loose Nut

By Gonzo, May 1, 2011
- 2 replies
- 2.5k views
- CARMandP
- July 11, 2011
Let's Make A Deal ---- Make a deal, or deal with it

By Gonzo, July 9, 2011
- 3 replies
- 1.9k views
- Joe Marconi
- July 10, 2011
Tweaker ---- It's not just the jobs that can be funny, but the coming and going of them

By Gonzo, July 2, 2011
- 3 replies
- 1.9k views
- CARMandP
- July 5, 2011
DAD'LL DO IT ------ When old Dad gets involved with the repair, the technician becomes the villiage idiot

By Gonzo, June 25, 2011
- 4 replies
- 2k views
- Gonzo
- June 29, 2011
Honesty... from the other side of the counter ----- after recent headlines, I had to post this story

By Gonzo, June 11, 2011
- 8 replies
- 3k views
- Brianp
- June 28, 2011
Same Time - Same Station ------- The Missing Radio Caper

By Gonzo, June 18, 2011
- 4 replies
- 2k views
- Gonzo
- June 19, 2011
Men of Steel - A father’s day tribute to the auto repair industry

By Joe Marconi, June 17, 2011
- 2 replies
- 2.5k views
- Gonzo
- June 17, 2011
It's Doing The Same Thing ---- the service writer to the tech. this story doesn't need any explanation

By Gonzo, June 5, 2011
- 9 replies
- 2.9k views
- Joe Marconi
- June 12, 2011
Found it On The Internet ---- Information sources, can they all be trusted

By Gonzo, May 21, 2011
- 10 replies
- 3.5k views
- Brianp
- May 24, 2011
Communication, Communication, Communication

By Gonzo, April 23, 2011
- 5 replies
- 2.9k views
- Richard
- May 13, 2011
How bout' Friday? --- Got common sense?

By Gonzo, May 7, 2011
- 4 replies
- 3.2k views
- DUFRESNES
- May 9, 2011
Autoland DOL scanner

By Gonzo, May 7, 2011
- 0 replies
- 2.3k views
- Gonzo
- May 7, 2011
Book Review -- Glenn Pray: The Untold Stories

By Gonzo, May 1, 2011
- 0 replies
- 1.9k views
- Gonzo
- May 1, 2011
"Can Ya Get To It?"

By Gonzo, April 30, 2011
- 2 replies
- 1.8k views
- Gonzo
- April 30, 2011
We Worry Too Much About High Tickets Dollars and Labor Rates!

By Joe Marconi, April 23, 2011
- 2 replies
- 1.8k views
- FROGFINDER
- April 30, 2011
2011, AutoShopOwner.com Salutes Its Members

By Joe Marconi, April 23, 2011
- 0 replies
- 1.4k views
- Joe Marconi
- April 23, 2011
AutoShopOwner.com: Committed to this Ever Changing Industry

By Joe Marconi, April 23, 2011
- 0 replies
- 1.2k views
- Joe Marconi
- April 23, 2011
Why Can’t You Give Me a Price?

By Joe Marconi, April 23, 2011
- 0 replies
- 2.2k views
- Joe Marconi
- April 23, 2011
A Peek Inside the Mind of a Perfect Customer

By Elite Worldwide, April 23, 2011
- 0 replies
- 1.4k views
- Elite Worldwide
- April 23, 2011
No Matter How Things Change, They Can’t Take Away Tires & Service

By Joe Marconi, April 23, 2011
- 0 replies
- 2.1k views
- Joe Marconi
- April 23, 2011
AutoShopOwner.com: Starting its Third Year and Growing!

By Joe Marconi, April 23, 2011
- 0 replies
- 1.4k views
- Joe Marconi
- April 23, 2011
You Survived 2009, Now Thrive in 2010

By Joe Marconi, April 23, 2011
- 0 replies
- 1.3k views
- Joe Marconi
- April 23, 2011
“The Right to Repair Act” Your Customer’s Right of Choice

By Joe Marconi, April 23, 2011
- 0 replies
- 2.2k views
- Joe Marconi
- April 23, 2011
AutoShopOwner.com Celebrates its First Year

By Joe Marconi, April 23, 2011
- 0 replies
- 1.3k views
- Joe Marconi
- April 23, 2011
Want to Kill Your Business? Here’s How…

By Joe Marconi, April 23, 2011
- 0 replies
- 2k views
- Joe Marconi
- April 23, 2011
The Devil on My Shoulder!

By Joe Marconi, April 23, 2011
- 0 replies
- 1.7k views
- Joe Marconi
- April 23, 2011
Looking Past the Recession

By Terry Greenhut, April 23, 2011
- 0 replies
- 2k views
- Terry Greenhut
- April 23, 2011
Forums: The Power Among Us

By Joe Marconi, April 23, 2011
- 0 replies
- 1.5k views
- Joe Marconi
- April 23, 2011
Back Door Irritation

By Gonzo, April 16, 2011
- 4 replies
- 3.4k views
- Gonzo
- April 19, 2011
Paper Dolls and Corralling Cows

By Gonzo, April 9, 2011
- 0 replies
- 1.7k views
- Gonzo
- April 9, 2011
Hoarders

By Gonzo, March 5, 2011
- 13 replies
- 4.6k views
- Gonzo
- April 7, 2011
Pushing the Limits

By Gonzo, April 2, 2011
- 5 replies
- 2.6k views
- xrac
- April 4, 2011
Battery Bogie

By Gonzo, March 26, 2011
- 3 replies
- 2.7k views
- Gonzo
- March 28, 2011
Light Out

By Gonzo, March 12, 2011
- 9 replies
- 4.4k views
- Gonzo
- March 27, 2011
Flexibility

By Gonzo, March 19, 2011
- 6 replies
- 2.7k views
- Gonzo
- March 25, 2011
Air Bag Light in Disguise

By Gonzo, February 26, 2011
- 7 replies
- 5.3k views
- TheTrustedMechanic
- March 12, 2011
Some Fatherly Advise

By Gonzo, February 19, 2011
- 5 replies
- 3.2k views
- Joe Marconi
- February 20, 2011
First The Basics

By Gonzo, February 12, 2011
- 4 replies
- 2.5k views
- Gonzo
- February 13, 2011
Distributor Fallout

By Gonzo, February 5, 2011
- 3 replies
- 2.9k views
- Gonzo
- February 7, 2011
Gonzos Tool Box @ Babcox Media

By Gonzo, February 2, 2011
- 4 replies
- 3.1k views
- Brianp
- February 3, 2011
Butt Kickin' Bodyshop

By Gonzo, January 29, 2011
- 2 replies
- 2.3k views
- Gonzo
- January 30, 2011
HOOPTY

By Gonzo, January 22, 2011
- 6 replies
- 3.1k views
- Joe Marconi
- January 23, 2011
Free The ECM's

By Gonzo, January 15, 2011
- 2 replies
- 2.1k views
- Gonzo
- January 15, 2011
Rocky Mountain Oysters

By Gonzo, January 8, 2011
- 3 replies
- 2.8k views
- Joe Marconi
- January 10, 2011
Joe Friday Diagnostics

By Gonzo, January 1, 2011
- 0 replies
- 1.8k views
- Gonzo
- January 1, 2011
Men do Manly things

By Gonzo, December 18, 2010
- 4 replies
- 3.3k views
- Gonzo
- December 22, 2010
Ode to Santa and the Economy

By Gonzo, December 11, 2010
- 1 reply
- 2.2k views
- Gonzo
- December 12, 2010
Breaker, Breaker

By Gonzo, December 4, 2010
- 4 replies
- 2.7k views
- xrac
- December 5, 2010

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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By RKM · Posted 14 hours ago
  
  Agreed. For us, since we want to be a one-stop-shop as much as possible for our customers and do not like sending them elsewhere, we chose to take care of our customers by doing these warranty company jobs, but charging a higher rate seems best for us. Our labor rate for warranty companies is closer to $35 above normal rate to recoup the extra phone time and hassle we advisors go thru with warranty companies. I agree with MOORE Automotive about advising the customer ahead of time - to expect the warranty company to not cover all of the repair even if its a repair is included in the contract. What are the thoughts of bringing this up to customers who are looking at buying a new car....that the dealer will likely attempt to sell them a warranty package, and advise them to instead put that money aside for vehicle repair/maintenance. I told one customer that the $1500 that they could pay for the warranty package may or may not cover the needs your car has in the future, but if you store it away in a separate account, it will defiantly go toward any needs your car has. Is that a good idea...any thoughts?
- Poker Theory And Automotive Diagnostics With Rich Falco [E160] - Diagnosing the Aftermarket A to Z
  
  By Joe Marconi · Posted Thursday at 05:28 PM
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
  By Joe Marconi · Posted Thursday at 05:23 PM
  
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- Book Recommendations
  
  By Transmission Repair · Posted Thursday at 05:10 PM
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
  By Transmission Repair · Posted Thursday at 04:59 PM
  
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- Business Slowing Down? Before You Spend More Money On Advertising, do this...
  
  By Joe Marconi · Posted Thursday at 12:05 PM
  
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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By Joe Marconi · Posted Thursday at 12:00 PM
  
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- Why Should We Settle for Discounted Pay From Warranty Companies?
  
  By Gary Childs · Posted Thursday at 03:11 AM
  
  We deal with them. Shop rate is $20.00 per hour more and we add the time we have to hassle with them to the bill. Also inform them and the customer that the customer has to pay us what they will not pay. I do not take any crap from them at all.

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