All Activity

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Discover Nissens' innovative electric components for new energy vehicles, designed to enhance fuel efficiency and reduce emissions. Jeff Hansen, President of North America at Nissens, also discusses their recent strategic partnership with Standard Motor Products, which broadens their global reach and expands their product portfolio. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Nissens: https://nissens.com/ Show Notes Watch Full Video Episode Introduction to the AAPEX 2024 (00:00:00) Importance of Aftermarket Products (00:01:29) Electrification in Automotive Components (00:02:39) Improving Emissions with Water Pumps (00:03:07) Future of Automotive Aftermarket (00:04:18) Collaboration with Standard Motor Products (00:09:31) Nissan's Historical Background (00:10:38) New Energy Vehicle Technology (00:11:09) Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/ Click to go to the Podcast on Remarkable Results Radio

Episode 200 - Balancing Customer Service & Profitability in Auto Repair With Rick White & Mike Himes

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound: In our episode this week - roles are reversed! Our host Craig O’Neill allows himself to be interviewed by a friend of the show - Evan Wisner. This is one of those conversations you can turn on - laugh, and learn with. The reason for this role reversal? Evan had suggested it would be good for our listeners to get a chance to hear more about the journey which led Craig to develop a passion for focusing on communication and dive into what Craig sees as his goals with the podcast. Evan asked many questions which drew out meaningful discussion on topics including: Craig’s Early experiences in the industryWhat it’s like to grow up within the industry and it’s stigmasThe effect a good ‘ambassador’ can have on others perspective of the industryFormative feedback that promoted early interest in communication skillsPerspective on technology in communication pros/consCraig’s mentors and the most important advice he’s receivedEarly obstacles to improving communication and mindsetDeveloping the ability to choose not to take offense to thingsToastmasters then vs now.The joy of observing others improve their skillsA reminder that it’s about progress, not perfection. Loyal listeners will find plenty of inspiration in this episode and emerge feeling great about the talent in our industry, and the value of friendships and relationships developed around mutual purpose. Those who have become familiar with Evan will appreciate the back and forth conversation that flows through many very thoughtful questions. The Word of the Day: Heedful - adj - Aware of and attentive to. Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound: The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace. AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact Information Email Craig O'Neill: [email protected] Full Video Episode Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Click to go to the Podcast on Remarkable Results Radio

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," host Coach Chris Cotton opens up about his deeply personal journey with grief following the passing of his beloved wife Kimberly's mother on New Year's Eve. With heartfelt sincerity, he delves into the complex and often overwhelming stages of grief, sharing insights and reflections from his own experience. Chris emphasizes the crucial importance of being prepared for the inevitable reality of loss, introducing listeners to the "red envelope yellow envelope" concept. This thoughtful approach involves meticulously documenting essential information and end-of-life plans, ensuring that loved ones are not left in the dark during times of emotional turmoil. Chris underscores the necessity of having those often uncomfortable yet vital conversations about end-of-life wishes and preparations. By addressing these topics head-on, individuals can significantly ease the burden on their families and friends, allowing them to focus on healing and remembrance rather than logistical challenges. Throughout the episode, Chris also touches on the emotional and spiritual dimensions of grief, offering guidance and support to those navigating similar paths. He encourages listeners to prioritize self-care and preparedness, not only in their personal lives but also within their business endeavors. By fostering a mindset of readiness and resilience, individuals can better cope with the unpredictable nature of life and loss. Through his candid storytelling and practical advice, Coach Chris Cotton provides a compassionate and empowering message, reminding us all of the strength found in vulnerability and the peace that comes from being prepared. Introduction to the Episode (00:00:01) Coach Chris Cotton introduces the podcast and its focus on auto repair business insights. Happy New Year Message (00:01:13) Chris shares a New Year greeting and hints at personal challenges faced recently. Discussion of Loss (00:02:29) Chris reflects on the passing of Kimberly's mother and the impact on their family. Red Envelope Yellow Envelope Concept (00:03:46) Importance of planning for unexpected events is emphasized through personal experiences. The Emotional Toll of Grief (00:06:50) Chris describes the emotional reactions and support needed during grief. Organizing Affairs for Loved Ones (00:08:18) Advice on preparing personal and business affairs to ease burdens on family. The Stages of Grief (00:10:27) Chris outlines the stages of grief observed in Kimberly's reactions to loss. Denial and Anger Stages (00:11:38) Discussion of denial and anger stages in the grieving process. Bargaining Stage of Grief (00:13:08) Explains how bargaining manifests in thoughts of regret and "what if" scenarios. Depression and Acceptance Stages (00:15:12) Chris describes the transition between depression and acceptance in the grieving process. Call to Action for Planning (00:16:28) Encouragement to have plans in place for end-of-life situations to support loved ones. Importance of Life Stories (00:17:47) Chris stresses the need to document loved ones' life stories before it's too late. Final Thoughts on Grief and Readiness (00:19:00) Reflection on being spiritually and emotionally prepared for life's uncertainties. Connect with Chris: [email protected] Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook Click to go to the Podcast on Remarkable Results Radio

Champtires has dropped prices on more than 8,000 tires. The markdowns – which are mostly between 15 and 20 percent per tire – are on top of the company’s everyday low prices for high-quality used and take-off tires. BF Goodrich, Bridgestone, Continental, General Tire, Goodyear, Hankook, Michelin, Pirelli and many other brands are included in the price drops. Discount Examples: CONTINENTAL PROCONTACT TX 245/45-19 98 H with 8/32 tread Regular Price: $146.67 Markdown Price: $126.27 FALKEN PRO G5 CSV 235/60-18 107 V with 10/32 tread Regular Price: $92.62 Markdown Price: $74.10 FIRESTONE DESTINATION LE 3 275/45-20 110 H with 8/32 tread Regular Price: $113.40 Markdown Price: $92.99 MICHELIN_DEFENDER2 TAKEOFF 215/45-17 91 H (less than 50 miles driven) Regular Price: $165.19 Markdown Price: $140.41 YOKOHAMA YK-CTXv225/60-18v100 H with 8/32 tread Regular Price: $53.86 Markdown Price: $43.09 To find tires that are included in the sale, start by searching at www.champtires.com. Tires that have been discounted will have a new price displayed in red. Free shipping is included on all orders placed through Champtires.com. Established in 2009, Champtires is one of the leading sellers of premium used tires in the United States and also sells take-off tires (driven for 50 miles or less) and new tires. Headquartered in West Mifflin, PA, Champtires operates distribution centers in multiple states and two retail locations in the Pittsburgh, PA area. Prices and availability accurate as of publication date.

Thanks to our Partners, NAPA TRACS, and Today's Class Join Carm Capriotto and a panel of experts—Joe Marconi, Dan Buss, and Nick Salas—as they delve into the intricacies of selling your automotive repair business. This insightful episode covers everything from preparing your business for sale and understanding valuations to structuring deals and ensuring clean financials. Learn from seasoned shop owners about succession planning, transparent communication with employees, and navigating the emotional and professional challenges of ownership transitions. Whether it's asset vs. stock sales, working with valuation experts, or addressing staff concerns, this discussion equips you with the knowledge to maximize your business's value and ensure a smooth sale. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Dan Buss, Elite Worldwide. Nick Sallas, Sallas Auto Repair, Kansas City Show Notes Watch Full Video Episode Importance of Transparency (00:02:18) Joe Marconi on Readiness (00:03:13) Succession Planning (00:05:16) Successor Challenges (00:06:40) Selling Experience (00:08:11) Valuation Discussion (00:09:51) Multiple Valuation Explanation (00:10:37) Advice on Business Preparation (00:12:18) Challenges of Selling a Business (00:13:23) Cultural Implications of Cash Transactions (00:14:43) Building Generational Wealth (00:16:25) Understanding Succession Planning (00:17:03) Emergency Plans in Business (00:20:37) Importance of Professional Advisors (00:22:34) Emotional Impact of Selling a Business (00:28:43) Contracts for Key Employees (00:32:05) Transparency in Hiring (00:33:07) Interview Questions for Potential Hires (00:34:15) Structuring Business Sales (00:35:38) Maintaining a Business Plan (00:37:12) Dealing with Tire Kickers (00:38:04) Evaluating Business Offers (00:39:19) Importance of Clean Financials (00:40:22) Value of Independence in Business (00:41:21) Goals for Business Sellability (00:42:32) Preparation for Selling (00:43:08) Maximizing Business Value (00:43:54) Purpose and Succession Planning (00:45:26) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/ Click to go to the Podcast on Remarkable Results Radio

The problem you guys are experiencing sounds eerily similar to the Right to Repair legislation for the automotive industry we have in our country. (R2R) I've yet to see this issue pop up in any published article. I don't even know if the European Union deals with this issue. Read this article and see if it doesn't sound the same as what the American farmers are dealing with...

Had our industry not had representative lobbyists in D.C., the same thing that happened to the American farmer would have happened to us. Read what happened to the American farmers here:

Hi Dufresnes, I don't have an answer, but I wanted to let you know we are experiencing the same issues with AllData not having any information on the Mercedes-Benz vehicles we service. Our scanners aren't much help either, and we also use Autel and a Snap-on Zeus.

Thanks for the info. I think in your business model, this is a sound strategy!

Let me first say that I hate discounts! The more you understand your numbers, the more you will hate it too. My opinion. BUT, I also know the reality of offering discounts to certain people. Do you offer discounts to employee family members and/or a friend discount?

Thanks to our partners, NAPA TRACS and Promotive Managing your cash flow can feel overwhelming, but the Profit First system offers a fresh approach to organizing your finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the pros, cons, and practical applications of Profit First for auto repair shops. Whether you’re new to the system or looking to refine your cash management strategy, this episode is packed with actionable insights. Key Takeaways: What is Profit First? Learn the basic framework of allocating revenue into multiple bank accounts to better manage cash flow.Benefits of Profit First: Understand how it can help you get a clear picture of your cash flow and improve financial decision-making.Challenges to Watch For: Discover why overcomplicating allocations or starting with too many accounts can hinder success.Practical Implementation: Hunt shares a simple three-account system tailored to auto repair --shops for effective cash management.Expert Tips: Adapt the system to your business size and goals, and avoid common pitfalls that lead to failure. Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support? It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice. Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com Thanks to our partner, Promotive It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: [email protected] Download a Copy of My Books Here: Wrenches to Write-OffsYour Perfect Shop The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/ Click to go to the Podcast on Remarkable Results Radio

Before I sold our shop and retired in 2015, I handled ALL of our marketing efforts, which were primarily Pay-Per-Click (PPC) advertising. By a huge margin, Google outperformed Bing. To make a long story short, Google PPC was the only kind of advertising we did. Google PPC advertising wasn't cheap, at about $50K per year. However, it generated an additional $500K in revenue. It cost us about $12/click, and to get an appointment, and we averaged about 3 clicks. Essentially, new customers cost us about $36/ea. Google PPC advertising has changed greatly since then. I tried to help a shop I used to work for and was blown away at how much had changed. It effectively rendered everything I knew and had learned rather useless. What I learned is that it is a field of business that you have constant contact with, and you learn to stay good at it. Like everything else in technology, Google PPC advertising changes often. Overall, it cost us about 10% of the new business revenue that PPC advertising was generating. Not a bad deal, in my view.

I am no longer in the business, sold my shop after 41 years. As a coach now with Elite, I can tell you that things are spotty around the country. Many shops have shifted their focus to the customer experience and also being more proactive about getting customers to return for their next service and for any deferred work. That is making a difference. Advertising is tricky these days.

I have done my own for years with good success. The past 7 months or so it seems to be falling off. My spend is almost double for the same results. I am curious to see if anyone offers advice in this thread.

A few things: 1) You May know how to fix cars but you will have some learning when it comes to sales and business. That’s ok, but recognize that and grow your skills in those areas. 2) You need to be cool with sending price shoppers to other shops. That’s the symptom of a trouble customer. 3) It might help to have a few word tracks. When questioned about parts prices I’d say “you can buy a steak at Walmart for $10 or a steak at a steakhouse for $40. This is the steakhouse.” Most people understand that and you’ll be surprised at how many people will chuckle and give you the work. 4) Inspect every car and do not break down the prices for each repair when talking to the customer. Simply tell them the work that needs to be done and then say “looks like it’s gonna run about $3200 for everything, I can start on it today should I get the parts coming?” if they can do it, cut the job down to the safety items for them and repeat the process with the smaller job. It’s nuts, but it works. I learned that from a guy on here 10 years ago. That’s the fastest way to fix your profit problem along with a strong parts matrix like mentioned above.

Find out what you have to do to be a licensed auto dealer in your state. It is a lot of work where I am. The license is not transferable in my state.

Hello all, I'm currently the General Manager of a pre-owned vehicle sales and service center. The business has a great reputation in the community, and has done well for 35 years. The current owners are ready to retire and enjoy a life of less responsibilities. They have deemed me fit to take control, and are helping me out by carrying the note, with a good down payment of course. We are still working on the nuts and bolts of the deal, and it has me thinking of all the avenues I could pursue in the future. Which leads to my question, should I continue to sell cars, or just focus on service? I know I'm not giving much information, but I'm looking to hear from other owners who may have experience on both ends, on some pros and cons. I know the 2 segments are symbiotic, as sales gives us future service work, and service has the option of offering vehicles for sale when a service customers vehicle is deemed not worth repairing. The current numbers are skewed, as service gives a discounted rate to sales in the manner of 50 dollars per hour of labor, as opposed to the 134.77, and also parts are at cost. I am a numbers guy, and would like to make a decision on what would be most profitable, and I will have a better idea as we work over the reports. I'm just looking for opinions from knowledgeable folks. We don't have a master technician at the moment, so we struggle on diagnostics sometimes, and I would have to resolve that should I decide to remove sales from the equation. Sales end is currently handled solely by one owner, other than myself talking to customers on the lot. We have a license now for 30 cars. Fenced in yard behind building capable of storing 40+ cars, with a front lot that displays the 30 vehicles for sale. Great customer base, minimal advertising in the 35 years of business. ARO is 426.20 currently, and we average around 2000 RO's annually in the last 4-5 years. I know I'm not providing enough information, but I can update when more becomes available. Thanks in advance!

Podcasting isn’t about having all the answers—it’s about sharing the journey. In this episode, we tackle the hard truth: Podcast hosts don’t have it all figured out. From the insecurities of giving advice to the challenges of staying authentic, we explore what it really means to put yourself out there as a host. You’ll discover how to sift through advice, find what works for you, and embrace the imperfect process of learning and leading. If you’ve ever felt like you don’t have it all together, this episode will remind you—you’re not alone. Listen in for an honest discussion about navigating the auto repair industry, embracing authenticity, and growing through the challenges of imperfection! Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com Lagniappe (Books, Links, Other Podcasts, etc) https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Episode 118 VEDA https://agencyanalytics.com/blog/how-profit-first-helped-this-agency-scale - Profit First Was the Key to Our Agency’s Financial Transformation https://shopmarketingpros.com/ep-125-its-ok-to-dream-big-stop-playing-small/ - It’s OK to Dream Big (Stop Playing Small) Show Notes with Timestamps Introduction to the Episode (00:00:01) Brian introduces the podcast and sets the theme about podcast hosts not having all the answers.Inspiration from Mike Allen's Post (00:00:10) Discussion on how Mike Allen's humorous post sparked Brian's reflections on podcasting and advice-giving.Brian's Insecurities as a Host (00:01:15) Brian shares his personal insecurities regarding his role as a podcast host and influencer.Critique of Influencers (00:02:26) Brian expresses frustration with influencers who claim to have life figured out, relating it to his experiences.Sharing Personal Experiences (00:03:33) Emphasis on the importance of sharing personal learning experiences rather than presenting oneself as an expert.Struggles with Advice-Giving (00:04:36) Brian discusses his ongoing struggles with the advice he shares in his podcasts and posts.Imposter Syndrome (00:05:37) Brian reflects on feelings of imposter syndrome when sharing advice on managing expenses and business practices.Going Against Popular Opinion (00:06:46) Brian talks about the challenges of discussing unpopular business opinions and the reactions he receives.Sponsor Promotion: RepairPal (00:08:54) Brian promotes RepairPal and its benefits for auto repair shops seeking new customers.Sponsor Promotion: App Fueled (00:09:55) Introduction of App Fueled and its services for building customer loyalty apps for auto repair businesses.Rewarding Success Stories (00:10:59) Brian shares the rewarding experience of hearing success stories from listeners implementing his advice.Discernment in Advice-Giving (00:12:03) Brian advises listeners to discern the credibility of advice from various influencers and podcasters.Conclusion and Reflection (00:13:10) Brian wraps up the discussion, emphasizing the importance of honesty in sharing experiences and insights. How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Click to go to the Podcast on Remarkable Results Radio

Thanks to our Partner, NAPA Autotech Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies. Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/ Click to go to the Podcast on Remarkable Results Radio

Welcome! Hope everyone had a great holiday and Christmas! It’s been a struggle around here but that’s only because I had to bite the bullet and move! So now, I’m proud to say that we’ve moved… well, digitally that is. Unfortunately, most of my old links and links on YouTube videos are going to evaporate! But wait, there’s more! And the “more” part of that statement is pretty crazy! I wanted to start 2025 with a splash, (so you may want to take a step back to avoid the splash!) Because of our new digital home and the fact that Google search has made huge changes in what you get whenever you search, we’re starting 2025 with a brand new service. With almost 2 decades in website design, development and hosting, auto repair shops can now get their website done for FREE! When I say “done”, I mean “done”. Qualified auto repair shops never pay for website design, development or hosting… EVER! What’s a qualified repair shop? You have to have a customer list of more than 200 customers. So if you’ve read this far, I know you’re sitting back and saying “there’s got to be a catch.”, right? I don’t want to keep you, so click the link and visit my new website and I’ll fill you in there. Can’t wait to meet you! Matthew “The Car Count Fixer” What’s a qualified repair shop? You have to have a customer list of more than 200 customers. Matthew “The Car Count Fixer” https://gomodigital.website

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Tune in to hear James Marsh's journey as he navigates the transition from a family-owned dealership to managing an independent automotive shop. James shares the significant differences between dealership and independent shop environments. He discusses marketing strategies, the importance of customer service, and the challenges and opportunities independent shops face. James Marsh, Empower Automotive, Traverse City, Michigan Show Notes Watch Full Video Episode Empower Automotive Name Change (00:01:40) Transition from Dealership to Independent Shop (00:02:52) Employee Retention and Culture Shift (00:03:28) Perception of Independent Shops (00:05:40) Marketing Challenges (00:08:30) Wage Comparisons (00:10:01) Warranty Work Impact (00:11:55) Management Culture Differences (00:12:53) Key Performance Indicators (00:14:15) Customer Service Focus (00:14:49) Comfort with Aftermarket Parts (00:21:19) Quality Suppliers Discussion (00:22:00) Transition to Independent Service Center (00:22:33) Marketing Strategies for 2025 (00:23:40) Population and Market Insights of Traverse City (00:26:56) Impact of Remote Work on Local Economy (00:28:35) Networking for Hiring (00:30:12) Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/ Click to go to the Podcast on Remarkable Results Radio

Episode 199 - The Realities of Labor Rates and Technician Pay With Brandon Sloan