It was common for Holt Auto Service and Machine Shop Service Manager Mike Chase to leave a message for a customer and “wait, wait, wait” for a call back.
In the hours that typically followed until Chase talked to customers, the technicians wasted time taking vehicles down from lifts only to begin the seemingly unending cycle again with another vehicle.
Since the nine-bay shop began using BOLT ON TECHNOLOGY's Mobile Manager Pro, customer communication – and repair work authorizations – have mov
Our Mobile Manager Pro digital multi-point inspection tool will be discussed during the upcoming NACE/CARS Expo & Conference in Detroit, Michigan. The auto repair software will be referenced during our partner, Mitchell 1’s 90-minute training session, “Shop Management Unleashed.”
Tim McDonnell, Mitchell 1’s National Training Manager will lead the training on July 22 from 1 p.m. to 2:30 p.m. at the COBO Center during the annual event, which runs from July 21 through July 25.
Focused o
At Bud Wildman’s Germantown, Md., shop, Precision Auto and Tire Center, digital multi-point inspections have replaced the previous paper and pencil versions. The paperless vehicle inspections are much more thorough, consisting of 10 vehicle condition photos, an in-depth color-coded report and a $525 average repair order.
“Would you rather slip through 20 cars and sell an ARO of $150 or go through five cars and sell an ARO of $600 each?” Wildman asked. “It takes more time to present the repor
When he’s not helping auto repair shops learn tasks to automate their business and become more efficient, BOLT ON TECHNOLOGY™ Director of National Sales and Corporate Sponsorships Frank Dragoni, of Yardley, eats, breathes and sleeps baseball.
A Pennsbury Athletic Association baseball coach, Dragoni has been gearing up for the Philadelphia Friends of the V Foundation’s annual Jimmy V Home Run Derby, set for June 28 at Trenton Thunder Arm and Hammer Park following the Thunder’s 1 p.m. game.
Facebook and Google are constantly changing its algorithms making it more difficult for auto repair shops to gain traction online. Direct mail can be expensive and traditional advertising nets little returns.
So, what’s a shop owner to do?
Use your shop’s customer invoice to market your business.
Compared to other ways of promoting your business, creating a unique, customized invoice is by far the least expensive, quickest and easiest method of sharing information about your repair s
Follow these tips to become more efficient this summer and every day
Even the most hardworking technicians and service advisors can sometimes find it difficult to stay productive – particularly during the dog days of summer.
These productivity boosting tips can help your team make the most of their work day, which means extra time to service more vehicles and increase profit margins.
1. Keep cool
As much as possible, try to maintain a comfortable temperature in the bays
With the latest Report Pro requested feature addition, shops can more easily identify the status of vehicles being serviced.
BOLT ON TECHNOLOGY’s latest auto repair software release – which is available for Mitchell 1 customers – uses color-coded easy-to-read blocks showing vehicles that are unassigned, complete, in progress, waiting for parts and orders involving customers who are waiting.
Dubbed the WorkFlow Manager, the Report Pro upgrade takes Mitchell 1’s Work In Progress screen
In an effort to provide a better overall customer experience, BOLT ON TECHNOLOGY has decided to suspend its weekly live training sessions in favor of one-on-one training.
Offering individualized training allows auto repair shops to tailor sessions to focus on the product features of highest importance. In addition, this new one-on-one format provides shops with as much time as necessary to ask questions, see live demonstrations of their new auto repair software solutions at work and troubles
Ratchet+Wrench featured our customer, 405 Auto, in its June 2015 issue.
A BOLT ON TECHNOLOGY customer since January 2013, 405 Auto is a power user of our Mobile Manager Pro auto repair software and our Welcome Station kiosk. In the article, the magazine dubbed 405 Auto a ‘Shop of Tomorrow’ for its heavy use of technology, both for tablet-toting technicians working in the bays; and at the front counter where customers are encouraged to use our automotive kiosk to check in for service.
Tec
We’re excited to join the Automotive Service Association of Arizona at its Automotive Training & Expo in Arizona Father’s Day weekend.
Mike and Frank will be on hand demonstrating to ASA Arizona members our auto repair software during the expo, which will be held at the Wild Horse Pass Hotel and Casino in Chandler, Arizona.
What’s in it for you?
Our team will offer an interactive presentation of all of our software solutions. Shops will be able to test drive our products, which ful
The National Pronto Association today announced its endorsement of BOLT ON TECHNOLOGY, a leader in the development of innovative software solutions powering the independent automotive repair industry.
BOLT ON TECHNOLOGY, since its founding in 2008, has created more than a dozen software modules which fully integrate with leading shop management systems, saving repair shop technicians and service advisors time through the use of automation.
Pronto has 95 independent wholesale distributors wi
After using our Mobile Manager Pro automotive software solution for a year, Jon Miller of Pioneer Automotive in Denton, Texas shot a video explaining how BOLT ON TECHNOLOGY's mobile technology has helped his shop.
, Miller said the digital multi-point inspection tool has increased his shop's sales by 30 percent, upped his car count by 25 percent a month and eliminated the need to re-enter information from handwritten inspection sheets back into his shop management system.
"It's definit
The BOLT ON TECHNOLOGY team will travel to Arizona and Las Vegas in the coming weeks to exhibit alongside partners, Mitchell1 and NAPA.
First up is the Mitchell 1 Shop Management Workshop, which is set for April 30-May 2 in Scottsdale, Ariz.
Whether you’re already a customer or contemplating expanding the capabilities of your Mitchell 1 shop management system, the Bolt On Technology team of Mike and Frank would be happy to answer any and all of your questions, hear your feedback on our
With the most recent time-saving feature added to Mobile Manager Pro, technicians can be assigned to a labor item, either per work order or an individual line item – right from the tablet and into your shop management system. The latest update works with Mitchell1 shop management systems only.
Now with the addition of the most-requested feature, service advisors no longer need to be at the desktop workstation to add or remove technicians from a work order.
And since assigning technicians to a
How To Build An Auto Repair Business That Runs On Autopilot
Most shop owners I talk with want a business that runs on autopilot.
What exactly does that mean? Well, let's start with the true definition.
The dictionary defines "autopilot" as a:
"device for controlling an aircraft or other vehicle without constant human intervention."
I've never peeked into the cockpit of the plane... continue reading >>>
All shops encounter customers who are hesitant to make vehicle repairs or keep up with scheduled maintenance beyond the lube, oil and filter service.
For skeptics, phrases like “do I really need that,” or “why can’t this wait” tend to follow the service advisor’s suggestions.
Ultimately, selling auto repair service – particularly to skeptics – is an art form. And just like any other profession, the seller, i.e. your service advisor, must have the best shop management system tools to succeed.
myCARFAX, the free app for consumers, recently released NEW features that help vehicle owners better take care of their car, while consistently promoting their Favorite Shop as the recommended service center.
For consumers - myCARFAX monitors and sends out service reminders via email and mobile push notifications when any of your cars are due for:
Oil changes
Tire rotations
Safety inspection ** NEW
Emission inspection ** NEW
Consumers love the myCARFAX app because it
