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Gonzo

Car 54 - - - - A customer unwilling to wait, but not unwilling to leave an insult.

By Gonzo, in Gonzo's Tool Box,

6 comments 1,389 views
Gonzo

Golfing With an Attitude How I relate car repair to golf

By Gonzo, in Gonzo's Tool Box,

2 comments 1,007 views
Gonzo

Taking Some Time A customer whos not part of the fast track, whos not in a hurry to get some where. Just happy to be where he's at.

By Gonzo, in Gonzo's Tool Box,

4 comments 1,153 views
Gonzo

Trade Secrets -- Are there trade secrets???

By Gonzo, in Gonzo's Tool Box,

5 comments 1,343 views
Gonzo

Parts Changers I'll bet you've run across these type of customers before.

By Gonzo, in Gonzo's Tool Box,

6 comments 1,099 views
Gonzo

My Nemesis - - - Superman has his kryptonite, and so do I

By Gonzo, in Gonzo's Tool Box,

3 comments 1,123 views
Joe Marconi

Don’t Let Discounts Kill Your Business

By Joe Marconi, in Joe Marconi's Tips and Articles,

1 comment 3,832 views
Gonzo

A Day At The Dentist - - - Explaining "It's doing the same thing" to another professional

By Gonzo, in Gonzo's Tool Box,

4 comments 1,176 views
Gonzo

Know It Alls (I don't know it all, but sometimes a customer will tell me they do...)

By Gonzo, in Gonzo's Tool Box,

5 comments 1,296 views
Gonzo

Royism - long time employee with his own way of looking at things

By Gonzo, in Gonzo's Tool Box,

5 comments 1,418 views

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